Lashcosmetics Bewertungen 

Well I have to say I was skeptical at first. I decided to submit my order. Some time went by and I still hadn't received the order. I sent them an email to find out what happened. Long story short, they responded very quickly and identified the error. They immediately resent my order and this time I received it quickly and I am happy to say I am very impressed with how they handle the situation and made it right and I am very happy to also say the product works for me exactly how they say it works! It was worth the wait!!!!

I originally ordered 2 mascaras. Checkout procedure is very unclear and I was not aware that my two mascaras turned into nearly $200 AUD of unauthorised deductions on my PayPal account. I sent an email within 2 minutes of placing my order to cancel it and have now had multiple emails back and forth advising they can offer a discount. In my last email I requested a full refund for all transactions and have not had a response when usually they are quick to respond. I am very disappointed in myself and this company as it was quite misleading in the payment screen. At no point are you advised of the total.

Refund was eventually processed on the 9th of June to my PayPal account (right on 5 business days after it was originally processed)
Be wary of the checkout process as while I was checking my PayPal each day for the refund I also had been signed up for a reoccurring subscription to this service which I definitely had not ticked the box for in the checkout process.

Ellie Dawson is a fantastic Customer Support Specialist! She was able to help me with all my needs! And was able to resolve all my problems in a timely manner! She is seriously great at what she does! Thanks again Ellie for all your help! 🩷👍🏻😊 All your hard work is very much appreciated! 🙌🏻 She's wonderful to speak to as well! Thanks Lash Cosmetics for having a wonderful customer support agent!

Update. Thank you to Lash cosmetics for the full refund of the subscription. IT was a shame that it took a stream of emails, several online reviews and a PayPal dispute.,..........

I was unknowingly signed up to a monthly VIP subscription, that does not deliver any items. the subscription costs more than the products that I initially ordered. The mascara is ok, I've had better. I see the mascara is now available in major Australian retail stores. Out of principle I would not support a company with deceptive business tactics.

I emailed company and Sadie answered quickly.
She immediately offered to refund the charge which was much appreciated!

Absolutely fabulous product. Customer support was brilliant too.
I will buy this product again and again and again

Unauthorised amounts taken from my account for items I didn’t order lots of emails sent to cancel order still waiting for refund, do NOT trust this company you can buy the mascara from stores in Australia shows AU$ and charges US$ think before engaging with them

SCAMMED!
I was scammed into buying more product and expedited shipping. Customer service was nice only until I asked for a much deserved refund.
I only wanted a single set of mascara and checkout showed I was only paying 25 dollars for the product but I was charged for four separate items the original mascara I wanted and three additional charges I did not want and was not aware of, expedited shipping, and two extra sets of mascara over $40 each. When I reached out to costumer service about a refund they responded to me a few times with deals and discounts but I was ignored when I demanded a full refund for the products I never wanted and was scammed and tricked into buying.

Scammed!! Ordered 1, charged me for more, plus liners, plus expedited shipping and regular shipping. Everything offered, I declined all except for 1 mascara. I was charged over $143.00 and told it couldn't be refunded!!
Do not order from this place, they will charge you for everything!

Ordered just one mascara, but they sent 2 and charged for 2.... When I emailed to complain I didn't want 2 I was only refunded HALF of the cost of the second item!! So I'm paying half of something I don't want!!!
I feel totally scammed! It's only about £5.99 BUT it's the principle not the money!!! .... But for £5.99 they've been left this dreadful review!! And I wish I had read all this BEFORE ordering!!!! 🙄

They were easy to work with and resolve my problem quickly

Had an unfortunate issue with a subscription. Thankfully it has finally been resolved with the money refunded. Very grateful for the company's cooperation and help in refunding my money. Means a lot to have a positive outcome. By the way the mascara is great.
Many thanks 😆

Regarding company response - again you have ignored the issue that I was charged for items I did not order. And why I should pay shipping to return these items. And no comment to the fact that the selling point of your mascara- the dual brush - is a lie. If you were truly sorry about my experience you would simply refund my money - the money you took without authorization.

ordered 1 mascara for $9.99.
I was then charged for a 3pack of mascara (42 USD) and a 3 pack of eyeliner (44 USD) which i neither ordered nor authorised payment for.
The expedited shipping cost, which i also didn't authorise, was refunded. However, I'm expected to pay shipping to return the other items if I want a refund.
Haven't actually used the mascara, but the "dual brush" is not a dual brush. Definitely a scamming company.

I love the product! Very affordable. I wasn't a fan of being charged for expedited shipping without being given the choice. The product also took much longer than expedited shipping calls for but after I reached out to customer service they did kindly refund my shipping fee without issue

The customer service is quick to handle issues.

I had a problem and when I contacted you guys, they helped me immediately. they fixed the problem real fast. I’d shop here again because of it.

Their customer service is superb! Quick, very helpful.
The mascara is amazing! I will definitely be purchasing this again! I will tell my friends and family know as well.
Well done!

UPDATE:

UPDATE: After multiple follow-ups and providing documentation/screenshots, the company ultimately processed a refund for the disputed charge.

The process was frustrating and involved several conflicting explanations along the way, but I do appreciate that the matter was eventually resolved.

Thank you!
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I had a very frustrating experience with Lash Cosmetics regarding duplicate/confusing charges and customer service handling.

I was charged twice for mascara orders placed under two different email addresses on the same day. Throughout the process, I received multiple conflicting explanations from customer support regarding the additional charge, including:

* that it was not associated with their company,
* that it was related to VIP,
* and later that it was a separate second order.

When I explained that I had only received one package/item, I repeatedly requested clarification or proof of delivery for the alleged second order, but ultimately stopped receiving responses.

I remained polite and tried for months to resolve this directly through customer support, providing screenshots and full documentation, but the matter remains unresolved.

I would strongly encourage customers to carefully review charges and order confirmations when purchasing.

Betty

It was easy ordering from you & they answer back fast when I had questions

exceptional help and assistance from Sarah Robinson and Claire Matthews - I only have a few months to live, but still enjoy my online shopping as I can't get out to do real shopping anymore.
These 2 lovely ladies have helped me immensely and made my online experience better than I could have hoped for - tysvm