There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When i thought I had a billing issue I turned out to be wrong but the custumer service was still excellent and very responsive and understanding! I cannot wait for my mascara to get here! 😊 Thank you... Mehr ansehen
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Mehr ansehen
Zero Stars. I highly discourage anyone from purchasing from Lash Cosmetics. Following a mascara purchase on their site, I discovered additional unauthorized charges on my credit card. I attempted... Mehr ansehen
3,7
Akzeptabel
394 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Well I did feel that I didn't order…
Well I did feel that I didn't order the amount of product that showed on my receipt but however finally after back & forth wanting a refund that obsouley not a option you face me 50% off. I do thanyou for that I now hope I love the product. Cheers
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for sharing your feedback.
We understand your concerns regarding the items included in your order and appreciate your patience while working with our customer service team. We're glad we were able to reach a resolution that you were satisfied with.
We truly hope you enjoy the product, and we appreciate you giving us the opportunity to assist you. Thank you for your support!
Good customer service
They were quick to respond to emails regarding questions and other comments. Very helpful and friendly with solving problems
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your kind feedback!
We truly appreciate your support and thank you for sharing your experience!
I had accidentally placed my order…
I had accidentally placed my order twice, spoke to Sadie who was very helpful, had my refund in a few days & absolutely love the product
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sadie was able to quickly assist with your duplicate order and that your refund was processed promptly. We’ll be sure to share your kind words with her.
It’s even better to hear that you absolutely love the product! Thank you for your support, and we truly appreciate you taking the time to share your experience.
Don’t buy from this company !
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry that your experience did not meet your expectations.
Customer satisfaction is very important to us, and we would appreciate the opportunity to better understand your concerns. Please contact our support team with your order details so we can review your case and work toward an appropriate resolution.
Thank you for your feedback.
Love it and worth it if you want long…
Love it and worth it if you want long lashes
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the product and that it’s been worth it for you. Knowing that you’re enjoying longer-looking lashes means so much to us.
Thank you for your support and for taking the time to share your experience. We truly appreciate it!
So long story short
So long story short, I dealt with a woman by the name of Sadie Fisher
Customer Care Specialist.
Now only did she go above and beyond, she made sure I and my wallet were made whole!
Sadie was amazing and and can't thank her enough!
As for the product, I did not try it, because of the poorly made and ran website. I feel it is a bait and switch to force you to purchase more if you don't read the fine print along with the monthly VIP charges.
Be careful, but know Sadie can help you fix what the website is lacking!
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for taking the time to share your experience.
We’re delighted to hear that Sadie provided exceptional customer service and was able to resolve your concerns. We’ll be sure to share your kind words with her—she’ll be thrilled to know her efforts made such a positive impact.
We also appreciate your honest feedback regarding the website and checkout experience. We understand your concerns and are always looking for ways to improve the clarity of our shopping experience.
Thank you again for your feedback and for recognizing Sadie’s dedication to helping our customers.
Monica's customer service is exceptional
Monica's customer service is exceptional. She responded to my enquiry promptly and resolved my issue without any hassles. A pleasure to deal with.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Monica provided you with exceptional customer service. It’s great to know she responded promptly to your inquiry and resolved your issue quickly and hassle-free.
We’ll be sure to share your kind words with Monica. Thank you for your support, and we truly appreciate you taking the time to share your experience!
Great customer service and fast…
Great customer service and fast shipping. I love the mascara!!!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a great experience with our customer service, enjoyed the fast shipping, and most importantly, love the mascara!
Your support means so much to us. Thank you for choosing us and for taking the time to share your experience!
Very disappointed this morning
Very disappointed this morning, bought a double deal a month or so ago Just to try out the product and got a free lash kit( which is falling apart already
N not worth the $$) and apparently signed up for VIP at $46AUD. Very misleading!
I have canceled my PayPal reoccurring payment and just waiting for this LLC company to get back to me and refund my subscription. What a mess
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the VIP membership and the concerns you raised about the lash kit. We understand how disappointing unexpected charges and product issues can be.
If you have already contacted our support team, please rest assured that your request will be reviewed as soon as possible. We appreciate your patience while we work to resolve your concerns.
Thank you for your feedback. It helps us continue improving both our products and our customer experience.
Ellie helped me right away with my… shipping refund
Ellie helped me right away with my issue. She was able to resolve my inquiry right away with no hassle.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ellie was able to assist you promptly and resolve your inquiry quickly and hassle-free.
We’ll be sure to share your kind words with Ellie. Thank you for your support and for taking the time to share your experience!
I intended to order one bottle of the…
I intended to order one bottle of the mascara. Once the complete was purchased I selected continue thinking that I had to select it to exit the screen and it had charged me 50 more dollars for heck knows what on top of the 10 dollar purchase. I've emailed them however trying to get in touch with someone for a refund should not be this hard!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the additional charge during checkout. We understand how concerning it can be when an order does not match what you intended to purchase.
We would like to clarify that the charges were refunded on the same day you contacted our phone support on 6/14. The refund should have already been posted to your account by now.
Thank you for bringing your concerns to our attention.
Order never received
This company, Lash Cosmetics, has had the BEST customer service that i have ever received. They always responded very quickly. My customer service specialist, Ellie, did everything within her and Lash Cosmetics means to make sure the customer (me) is not just satisfied but leaves feeling happy and wanting to keep coming back as a loyal customer. A
She was always very kind & more than happy to help solve what issue it is that you have. If you ever have an issue reach out to there customer service email amd you will not be disappointed.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your amazing feedback!
We’re truly honored to hear that you had such a positive experience with our customer service team. Providing fast, friendly, and effective support is something we take great pride in, and we’re delighted that Ellie was able to make such a lasting impression.
We’ll be sure to share your kind words with Ellie. She will be thrilled to know that her dedication, kindness, and commitment to helping customers made such a difference.
Thank you for your support, your trust, and for taking the time to share your experience. We look forward to serving you again in the future!
I did t realise when I first ordered…
I did t realise when I first ordered that I was entering a monthly payment plan , so when I found out , I contacted lash cosmetics, and they refunded me 50% of my last 7 months payment , I was very happy about that , they also cancelled my future payments for me , solving my issue completely.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for sharing your experience.
We’re glad our team was able to assist you in resolving the membership concern and provide a solution that left you satisfied.
We truly appreciate your feedback and are pleased we could help bring the issue to a positive resolution. Thank you for your support!
I ordered a mascara that got lost in…
I ordered a mascara that got lost in shipping so I reached out to customer service, I was pleasantly surprised when Monica the customer support specialist returned my email, looked into my shipping and confirmed they're was no movement in over 2 weeks so quickly sent me a replacement at no charge. Quick reply within a day and resolution! Couldn't be happier thanks so much Vibely LASH I love your product!!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re sorry your original order was delayed in transit, but we’re delighted to hear that Monica was able to quickly investigate the issue and arrange a replacement for you at no additional cost.
We’ll be sure to share your kind words with her.
Thank you for your support!
Do Not Buy
Do Not Buy! Do not click on anything!
So i was having a look at this mascara...next minute I paid $80 nzd over three seperate USD charges. After several emails I got 1/3 back and then the product arrived. It has methyl and propyl parabens. These are not found in mascara being sold in NZ. They are toxic and known endocrine disruptors. The mascara also irritated my eyes and I had to take it off. Im not normally sensitive to makeup. I do not recommend lash cosmetics at all!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry to hear about your experience and appreciate you sharing your concerns.
We would like the opportunity to review your case further, including the charges and the concerns you raised regarding the product. Please provide your order information so our team can investigate your account and assist you accordingly.
Your feedback is important to us, and we look forward to reviewing the details of your experience.
I have not received my order or money…
I have not received my order or money returned
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry to hear about your experience and appreciate you sharing your concerns.
Upon review, we can confirm that your order was successfully delivered on June 12
If you still require assistance regarding your order or account, please contact our support team with your order details so we can review your case further and discuss any available options.
Thank you for your feedback.
Fantastic customer service
Fantastic customer service, can't do enough to help. Mascara is absolutely brilliant.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a fantastic experience with our customer service team and that you’re loving the mascara. l.
We truly appreciate your support and kind words. Thank you for choosing us!
Extremely FRAUDULENT, overcharged, and item NEVER ARRIVED
This is an extremely FRAUDULENT "company" do not engage with their ads!
Their ads with reveiws was fake, saying everyone loved it, ordered two, etc.
After clicking the instagram ad on 4/12/2026, it drew me to a website offering lash cosmetics lengthening mascara- a tube for "9.99" x 1.
They IMMEDIATELY charged my bank "9.62," and THEN "47.99!" I couldn't believe it. This is why I use PAYPAL. I immediately reached out to the company saying "Why did you charge me a $47.99 reoccurring charge AND the $9.99 for the tube of mascara?"
They claimed it was their right because I signed up for it- cagey and weird. I said I absolutely did not and I can prove it!
They refused to answer.
I escalated to paypal. Paypal had to foot the bill.
THEN, I reached out of the course of a few months because they never sent tracking for the mascara tube! IT NEVER CAME!
i'm sure they're banking on people going "eh it's not worth the $9.99 whatever." but not everyone can afford to mess around with money so I reached back out over and over and recevied the most gaslighting and strange answers, ZERO apology or resolution! I escalated to resolution CTR in paypal and got an IMMEDIATE refund.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We appreciate you taking the time to share your concerns. Feedback like yours helps us continue evaluating and improving our customer experience.
The customer service was exceptional
The customer service was exceptional, I had made a huge mistake by ordering too many mascaras, and they refunded me the amount I was due. Extremely happy! 😊😊😊😊
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that our customer service team was able to help resolve the ordering mistake and process your refund quickly and smoothly.
Your happiness means a lot to us, and we truly appreciate your kind words and support. Thank you for sharing your experience! 💕
Prompt reply to my request
Prompt reply to my request, & very pleasant dealing with staff by email. Thank you 😊
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your request was handled promptly and that you had a pleasant experience working with our team via email.
We truly appreciate your support and are always happy to help. Thank you!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.