1ST LOCATE UK LIMITED Bewertungen 

This company are harassing me for £5681 on behalf of Octopus Energy for a house I have never lived out despite it being 3 hours in the opposite direction of any house I have ever lived at. And they want me to prove I didn't live there. It pertains to a property that I supposedly moved into in 2020 and the supply is still active now apparently. I have history in the Octopus accounts of the houses I live in which apparently isn't enough. I am sure Im not going to be the only person experiencing looking at the reviews!

I cannot tell you how incompetent this company is. I am also disappointed with Octopus Energy who LDS are apparently working too collect a debt on behalf of.

Firstly, I am over£500 is credit with Octopus Energy. However, some how I have been linked with a customer at another address. I have never lived at or owned if this other address, which is about 20 miles from where I live. I have emailed on multiple occasions, I also requested hire they got my personal information off which they will not tell me (I assume from Octopus). I have also now had multiple letters about a debt of £70 which I still do not owe. they want me to contact them but all off my contract has been fruitless. Even the address they are sending letters to is my wrong house number but they still get to me.

I do not know how they got my personal information, nor why they think I am connected to this other property, but I am now being harassed via emails and letters, which had been going on for months now. This is not acceptable, I have given up contacting them. They will have to waste more of their resources.

I had a debt with the DWP and this company was assigned to collect monies owed. I cooperated and agreed a monthly payment plan, and regular payments were taken. This payment plan has been in place for some years.
Recently, I have been contacted by the DWP saying that my debt to then was not being paid, so they are going to do a detachment of earnings.
I was confused as 1st Locate were still taking monies regularly. So I contacted them asking for statement of my account, and I got a reply saying that they no longer have my account and it has been returned to the DWP. Why the hell are these puppets still taking my money?

I’m extremely disappointed with how LCS (1st Locate) has handled my case regarding an EDF Energy bill.

After receiving a letter from LCS claiming that my company owed EDF Energy money, I contacted them and asked for a copy of the bill to understand what the charge was about. To my surprise, the bill they sent contained an account number, name, and billing period completely unrelated to me or my company. It was clearly someone else’s account.

I immediately emailed LCS on 8 October 2025 to point this out and asked them to correct their records. Despite this, I received no proper response. Days later, another representative from LCS emailed me again — this time referring to a completely different time period from several years ago, which still had nothing to do with me.

Then, most shockingly, they sent me another letter dated 24 October 2025 threatening “pending litigation.” This is unacceptable. I’ve already explained multiple times that their information is wrong, yet they continue to ignore my emails and send threatening letters.

This whole experience shows how disorganised and unprofessional LCS is. Their communication is inconsistent, careless, and extremely poor. They don’t seem to check facts before sending legal threats, and they completely ignore written correspondence.

It’s been frustrating and stressful to deal with a company that refuses to take responsibility for their own mistakes. Anyone who receives letters from LCS should be very careful, keep all records, and make sure to challenge anything that doesn’t look right — because they clearly don’t handle disputes properly.

Inevitably, any debt management or collection company will draw negative reviews from people due to the very nature of its insidiousness. These types of companies sit depressingly low in the moral food chain - shoulder to shoulder with pawnbrokers, crack dealers and bailiffs in terms of behaviour and approach.

The professionalism of the company is variable but, from a customer perspective, poor at best. Fragmented phone connection quality, contact agents often badly spoken, too brisk or too brusque, whoever you speak to here is incentivised by earning commission to either get you to make a payment, or commit to a payment plan.

It's no wonder the UK is going to rack and ruin, when businesses like this are allowed free rein, merrily hand in hand with the Sith lord of all entities, HMRC, on whose behalf they are often engaged. Such a union brings together two of the most feared and, dare I say it, despised types of entity in today's modern Britain. Sadly, there is no balance to the force here though - both of these populate a dark, soulless and dour space, where the very basics of humanity and kindness remain distinctly - and persistently - absent.

One could be mistaken for feeling sorry for the fellow humans who have chosen to work for these companies. However, spare your sympathy - in former lives, it's entirely likely that these lost souls were once witch hunters or Spanish Inquisitors, essentially getting into bed with the devil, and guaranteeing their eternal damnation to boot.

Should you have the misfortune to encounter this company, then as just another reviewer, I simply wish you well in your battle with the dark side. Scant comfort admittedly, but do remember that on the moral compass, you will always be above them.

Bullies of the worst sort. We were forced to pay a bill due to endless harassment. Even they agreed we did not owe the money - it was for electricity or gas or both at another address where we do not live. We couldn't stand the stress as we have disabled kids who need 24/7 care. These are the very worst of humanity

Took £5 for no reason. I don’t have any subscriptions and I’ve never heard of this.

They keep contacting you constantly and try to get money by putting pressure on your nerves. They have sent me dozens of emails, claiming that I owe a debt, even though at the date they mention I did not have any business and I never owed any company anything.

I have explained to them many times that they are accusing the wrong person, but they simply don’t understand — or rather, they do understand, but they are trying to pressure me into paying.

I strongly recommend everyone to completely ignore this company and not to pay them any attention. Sooner or later, they will be shut down due to the numerous complaints filed against them.

Sending constant nuisance spam messages that can't be blocked.

Company should be closed down by Acton Fraud

Painful to deal with.

Online payment website doesn't work and customer service staff have no interest in even trying to understand the situation.

THEY HAVE STOLEN FROM ME!

I had an arrangement set up with them...for them to take it and turn around and say the debt was sent back to the original creditor and I have overpaid them...only for them to refuse to refund me it!

Also under the name of LCS... Terrible company. Sent a threatening letter to my partner demanding payment for an alleged OVO Energy debt between January and March... Except the dates they quoted, we were no longer living in the property. Basically, they chucked the debt at us because we were living there last and they were too incompetent to do their own due diligence. The staff are either rude, to the point or do not know what to say when you challenge them. I feel sorry for vulnerable people who, perhaps, would not know what to do if they got a letter demanding a conspicuous sum of money. In the end i had to get my energy provider involved and submit the same body of evidence as i did to 1st Locate. They claim it will stop.. all i can say is that they can waste as much time and money chasing us for money we do not owe as they want......

Pretty sure this is a scam? Can anyone else help at all? Missed one payment and ive received a letter saying I owe £500 within 3 weeks. I owed less than £100 and was already paying that off with a payment plan.

I don't know if this company is genuine but fraudulent activity occurred on my account with money going out to this company.

Harassment!!
They've sent letters demanding I pay a bill that's never existed for EDF. I've followed their requests, raised disputes, emailed, called etc but they never respond other than by sending another demand letter and then have the audacity to text me and ask me to call them. I played along but no one answers.
What an absolutely awful company to deal with. Causing no end of stress because they don't have the right processes in place and clearly don't have any evidence of the money owed. EDF are just as bad, not responding so I suspect this is all a scam!
Time to report them to trading standards!!

Have sent letters for me to someone in a whole different part of the country that happens to have the same initials as me, zero due diligence, zero respect to confidentiality, almost almost as bad as hmrc for customer service.

Got a nasty letter for a supposed bill for three years ago.
Very unpleasant phone manner - have given them more info than I should but that's life. These sort of companies should be banned. The "debt" is to Scottish Power and LCS have "bought" the debt. They say that shouldn't speak to SP but when I did, they were actually helpful. Don't deal with them.

SCAM COMPANY !
Got a letter from 1st Locate/ LCS, saying I owed money to Scottish Power, from 2018-2022.The property they refer to was sold at auction.After reading TRUSTPILOT reviews, SCAMMERS, we cannot all be wrong !!!!!Action Fraud notified and have crime number.This type of scam needs stopping.Too many people scammed daily.

Scammers! Sent me a letter saying I own money to HRMC PLS be careful check the contact numbers they put on the letter which is scammer, website is scammer pls do not send any money check with HRMC

Received two texts from LCS from a withheld number about an overdue HMRC bill. I haven't had official correspondence from HMRC so this has come out of the blue. I'm a bit suspicious about this so I have contacted HMRC for clarity. I'm not going to engage or provide any personal information to LCS until I get more information from HMRC. Seems dodgy.