Lectric eBikes Bewertungen 

Hub motor and controller failure at 153 miles on the Xpeak 2.0 . Parts are not listed on website for purchase. Hours wasted on phone waiting for customer service with no pick up. Lectric got in touch and is sending replacement parts.

Good bike, easy to install

Order #1371620

I only get a reply after leaving a bad review here but my emails are not being answered. I have been trying for months now to get the issue resolved. I need a new cable that runs along the steering wheel. I have received a new light but i tried to email support that I didn't need the light I need the cable that connects to the light. The customer service in Canada is not working at all... I don't know what else to do. I emailed multiple different lectric support emails and I don't get any replies...

Fast delivery. Good quality bikes. Any problems you can call them and they will help with the issue.

I bought a used Xpeak 2.0 on Craigslist that had been crashed by the previous owner. The display screen was shattered and the brake lever was bent. I reached out to Lectric to order OEM parts. After working with their incident team to document the bike was not compromised in any way, I got a notification that the replacement parts were on their way. I had not provided any credit card info, so asked for clarification. They said they wanted to get me riding, gratis! I was pretty shocked and very thankful.

This is the second (and third) E-Bikes I've purchased from Lectric. The customer service on the first was exceptional. The new Xpress2 bikes are excellent. The improvements over the first (screen, motor, etc.) are exceptional. The power is there when you need it and when you don't, the gearing is perfect. For our needs, the Xpress2 is a great fit!

This is an amazing company! Abraham is the reason why for me..I had a shipping issue and needed some help..Abraham immediately began the process to make things right...he updated me with new information as soon as he had it, and was always professional, kind and caring...their bikes are amazing! I would give them 10 stars if I could!!

I don't usually write reviews, I've had 2 electric bikes over the years. First one 8 years ago which was very basic but I enjoyed it for long bike rides 25 to 30 MI three times a week last year I stepped up to a new bike with all the bells and whistles belt drive, automatic transmission torque sensor top of the line very expensive. Three times the price of my new Electric Express 2 bike. After set up and testing I can honestly say there is no comparison. I enjoy riding the express 2 much more,The torque sensor does a fabulous job no lurching or lagging Just smooth Acceleration, brakes are good, Shifting is excellent. I have no regrets purchasing this bike, Would definitely do it again. Thank you for an outstanding job guys. I ride three times a week 30 miles round trip and love it. Battery life is great in sport mode which I use most of the time. Forgot to mention I'm 80 years old

THe entire
Purchasing experiencing has went great and after I purchased my first bike then I decided to purchase one for
My husband. NOW we
Plan to hit the trails and enjoy staying fit and having loads of fun during retirement! All
Of our friends have LECTRIC bikes !

Amazing quality and easy to use.

Please forgive typos I'm dictating into my Droid a pure stream of consciousness regarding my xp4 that I purchased 14 months ago. first of all, this bike is not perfect. it has three issues two of which are significant. however, the pros absolutely annihilate any cons regarding this engineering marvel. I love love love riding this bike. I use it purely to work out, I never use the throttle to cruise along. I'm always using the torque sensor at the lowest setting I can and just having that smooth power behind me when I need it is incredible. I've had the bike for 14 months and I just hit 2800 mi of absolutely exhilarating fun exercise and adventure. but let's start with the three cons: the headlight assembly is a joke it is wafer thin metal and I've had three headlights fail; they just sheer right off within 2 months of riding, and I'm not doing any off-roading I'm simply racing down city streets in Irvine California from midnight till 2:00 a.m. five nights a week and after my third broken headlight I just went on Amazon and bought a perfectly functional USB charging headlight that attaches to my handlebars and problem solved. The other two issues are significant. Number one- the advertised range for me is an absolute joke. yes I weigh 250 lb and that's going to diminish the 85 mile range because yes I got the long range battery edition. but I never use the throttle and I'm never in sport Plus or Turbo mode or anything like that. it's just simply level ground riding with no wind and a 250 lb body riding this bike and I have never gotten more than 25 mi in any circumstance!! this is a major disappointment and I have communicated with customer service about this misleading fraudulent advertisement for many months and I've taken screenshots and I've done the testing they want me to do and I've swapped out batteries and I've done everything and it doesn't make any difference it's just a fake range claim by the company. And the next significant issue is the charging of the battery. 90% of the time after a ride I cannot get the battery to charge no matter what I do, no matter what plug I use, and I have replaced the charging unit and again dozens of emails to the company because when I plug it in after a ride it refuses to go red it just stays green it thinks the battery is charged even though it's at zero or 10%. the frustration has been monumental because after a day or two it will finally decide to charge and I have to keep going down and plugging and unplugging over and over and over into the garage it's just insanity. So now you're saying to yourself- well why would this clown give this bike five stars?! and that's because with 2,800 mi of riding it is still as smooth as silk as it was from the day I got it; when it's working silent and powerful and reliable and comfortable and safe and an absolute thrill in its engineering the torque sensor alone is worth the price of admission, and the display is perfect in what you need to know, and the ergonomics of the design is genius! It's the most fun I've ever had in any sporting event other than surfing. If they could only get the battery to be truly long range and if they could fix the charging inconsistencies there'd be no reason to ever get another vehicle it's just perfect in so many ways. UPDATE- I've recently discovered that if I remove the battery after a ride and put it in my air-conditioned room at around 68° for an hour or so that I can then charge the battery nearly 100% of the time!?

Delivery was quick and well packed. The bike is awesome 👍

Found my bike. Order was easy and fast. Love the bike. Its my 3rd one.

Customer service when mu bike order went all wrong.

The bikes were so easy to put together . I wish I would’ve did more research to find that there were lighter bikes at 78 and 74 the xp4 can get heavy when putting them in the back of a jeep wrangler other than that there great

The Xpress 2 is exactly what I wanted and expected! I feel like a 12 year old with a new bike at 71 years old. the service and support were also good and the accessories I ordered came on time generally and were well designed and made.

The customer service representatives, time of delivery, and quality of the bike were all exceptional. I have no complaints there and I'm extremely satisfied with the purchase, however, I do have what I think is a helpful suggestion. To really elevate your company, please either provide an option to cancel a recently placed order or put a warning before an order is submitted that it cannot be canceled. If a customer calls in to cancel an order that they just placed, because they wanted to upgrade to a more expensive model, and all you can do is tell them that you will try to return to sender back the order, which is not guaranteed, meanwhile your money will be on hold for a multi-day duration and not refunded until the order is successfully returned, is just not a good experience. Plus, the customer also has to return the product if the order is delivered and not returned to sender which adds another inconvenience. I recommend this suggestion because it was a perfect purchasing experience otherwise and it's an area that could be greatly improved. Thank you for your time, the bike has been an absolute blast. I will recommend your company to others and look forward to future purchases!

We bought two lectric bikes and we love them. They are a quality product. The best thing is I could call and actually talk to a person. They were very helpful and really cared.

Shockingly good customer service. I m just not used to that. Are other companies doing this? Not that I know of. The bike is a dream. One of the great loves of my life. I'm old and out of shape, now exercising is fun. Saving my life for sure. Billionaire decadence at every day person price. PS. I have no intention of following any bike laws. Thanks to Lectric inc. the police cant catch me, and if they do that's just more utube subs for me (cause I am recording). This bike is a revolutionary symbol of freedom. I don't think a capitalistic controlling society can handle this much freedom. BUT I CAN! So ere'body get the 'f' outa my way I m pushin thru God bless lectric bikes

So far, ive had nothing but good experiences from the bike to the fall scenery in PA.