Lensandluxe Bewertungen 

69
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Lenses cut to perfection, much improved replacement using the Veralux Physio DrX 1.67 lense stock. I do a lot of fine work and computer work as well as photography. The wide field of view is a major i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great experience all the way. They actually answer the phone and were professional. Will use again.

Bewertet mit 5 von 5 Sternen

Amazing experience from start to finish! The team was friendly, professional, and really helpful in finding the perfect pair for me. You can tell they truly care about their customers and stand behind... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The product was great. The communication not as much. I ordered the frame for overnight shipping and believe it would be out the door on Monday. I paid an extra $40 for that. But did not get the frame... Mehr ansehen

Unternehmensdetails

  1. Sonnenbrillengeschäft
  2. Geschäft für Modeaccessoires

Vom Unternehmen geschrieben

Lens & Luxe is a premier online retailer specializing in high-quality designer eyewear, including a wide range of prescription lenses. We offer an extensive selection of eyeglasses and sunglasses from top brands such as Ray-Ban, Gucci, Maui Jim, and many more. With a focus on providing stylish, premium eyewear at competitive prices, we cater to customers looking for both fashion and function. Our commitment to customer satisfaction extends to personalized service, fast shipping, and high-quality lens options such as prescription, blue light blocking, and progressive lenses. At Lens & Luxe, we strive to enhance your vision and elevate your style.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

69 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,2

Alle Bewertungen

(69)

15 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Needed frames over night

My frames broke 2 days before my vacation I found the exact frames at lensandluxe they shipped them by 4pm Alabama and I receved them the next day 1pm Washington state. We popped out my lenses into the new frames and you saved my eyes for our tropical vacation
Thank you

11. Februar 2025
Bewertet mit 5 von 5 Sternen

The glasses were perfect

The glasses were perfect. I love the color and it was great to talk to both the owner and the Doctor Who explained a lot of things to me. Just a great experience and I plan to buy again from you guys.

11. Februar 2025
Bewertet mit 5 von 5 Sternen

The glasses were great

The glasses were great. I can see well with them and they look beautiful. I am very happy about using Lens and Luxe. I would definitely order from them again.

26. Jänner 2025
Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service. They reached out to ask questions and changed my order for thinner lenses. They also expedited the order for me to receive the glasses before I left for a trip. Very happy with the product and the service.

22. Jänner 2025
Bewertet mit 5 von 5 Sternen

Great deal on Italian made frame!

I was very pleased with my Persol (handmade in Italy) frame. It was a good purchase price and I also received an extra discount for using your website for the first time which made for a great deal. I received my frame in good time and packaged well. Thank you!

19. Jänner 2025
Bewertet mit 5 von 5 Sternen

Lens and Luxe is the best value out there

Lens and Luxe was the only seller that I could find my Michael Kors frames that I love! Everyone else had discontinued the particular model. I was hesitant to buy at first because I had never heard of or used them before but SO happy! I didn't use my insurance because they aren't in network but it was $160 CHEAPER without it compared to Iconic and Glasses USA. Check your spam folder for any emails, that was the only thing that was a hiccup but that was on my end. Delivered fast and GREAT quality lenses/frames. Highly recommend!

28. Dezember 2024
Bewertet mit 1 von 5 Sternen

Something was not quite right

The Maui Jim sunglasses I received from them didn’t look quite “right.” I’m not necessarily claiming they were fake, but there were some odd things about them that made me wonder.
I have 2 other pairs of Maui Jim sunglasses that are almost the same style with the same lenses, and the polarizing of the lenses looked different. They didn’t look as “polarized.”
The writing on one of the arms was smudged. Maui Jim has strict quality control, and I don’t think that happens very often.
Also, the written model information on the arm didn’t look the same as any of the photos I could find anywhere online for those glasses in this country, Canada or the UK.
Furthermore, there was a weird space between the numbers where they show the size of the glasses on the arm that’s inconsistent with any of my glasses and any of the numerous ones that I saw online.
I called Maui Jim, and they said this company isn’t an “Authorized Dealer,” and they couldn’t verify if they were authentic and wouldn’t honor any warranty for the glasses.
This company claims they buy their inventory from “authorized sellers,” but Maui Jim says that doesn’t mean anything as far as they’re concerned regarding authenticity.
I can’t say that these aren’t real, but they seem odd.
They assured me that they get them from legit sources, and they’re real, but they agreed to refund my money.
They were hesitant to pay for return shipping, but when pressed they agreed.
In the end, I got my refund and it’s all good.
From now on, I’d rather spend more at an Authorized Dealer” to be certain I’m getting a genuine produce that will give my eyes the UV protection I’m looking for.
I’m not saying they intentionally sell fake products. I just didn’t trust the specific pair I happened to receive.

30. Dezember 2024
Lensandluxe-Logo

Antwort von Lensandluxe

Dear Customer,

Thank you for sharing your experience with us. We deeply regret that your Maui Jim sunglasses raised concerns, and we appreciate the opportunity to address them.

At Lens & Luxe, we take authenticity very seriously and ensure that all our products are genuine, sourced from authorized and reputable suppliers. We understand that Maui Jim does not list us as an authorized dealer, but we stand behind the authenticity of every product we sell.

We also want to highlight that we offer a 30-day, no-questions-asked return policy on frames and sunglasses to ensure our customers feel confident shopping with us. We’re glad that we were able to process your return and resolve the issue for you.

Your feedback is invaluable, and we’ll use it to improve further. If there’s anything more we can do to assist or if you’d like to discuss your concerns in more detail, please don’t hesitate to reach out.

Thank you for giving us the chance to make this right, and we hope to serve you again in the future.

Best regards,
The Lens & Luxe Team

Bewertet mit 4 von 5 Sternen

Lenses cut to perfection

Lenses cut to perfection, much improved replacement using the Veralux Physio DrX 1.67 lense stock. I do a lot of fine work and computer work as well as photography. The wide field of view is a major improvement over proprietary and large box commercial lenses I’ve had before. Cost of the lenses was about 50% of what a couple of local optical shops quoted, and the Cole Haan frames I bought at another online vendor also were about ½ of same ones in a store. Took a week from mailing new frames to receiving finished glasses, less than the time estimated by local shops.

13. Dezember 2024
Bewertet mit 5 von 5 Sternen

The customer service I experienced with…

The customer service I experienced with this company is impeccable. My sons glasses were lost in the mail, they found them and got them right to us. They go above and beyond to help with adjustments and anything you need to make sure things are right if there are any issues.

15. November 2024
Bewertet mit 5 von 5 Sternen

Lensandluxe was great!

Lensandluxe was great! Received my frames in a timely manner. Priced fair. Frames look perfect. Got my eyes checked and new lens put in already. Took less than a month from start to finish.

28. November 2024
Bewertet mit 5 von 5 Sternen

Burberry Frames …

Frames arrived on time and packaged well. I really like the frames, but noticed the corners were scratched and I called Lens and Luxe to address the issue. Connor helped me and apologized for the scratches. He suggested I sent them back for them to polish. S&H was covered by them and if I’m still not happy with how the frames look, Connor said I could return for refund. I appreciate the satisfaction guarantee and making sure I’m 100% happy with my purchase.

11. November 2024
Bewertet mit 1 von 5 Sternen

Over a week and paid $35 for expedited.

I cannot review the product as it has not yet arrived. I paid $35 extra for expedited international shipping and it has been over a week and the item has still not arrived.

Edit: although I appreciate you shipped it immediately, you shipped it as a Priority Mail International which has flat rate shipping available and delivery of 6-10 business days. I would absolutely not consider 2 weeks expedited shipping.

27. Oktober 2024
Lensandluxe-Logo

Antwort von Lensandluxe

Thank you for your feedback. We shipped your order out the same day it was placed to ensure the fastest possible delivery. However, USPS is currently experiencing delays due to the busy season, which is impacting international shipping times. Your order is in transit and should reach you within the next couple of days. We appreciate your patience and understanding, and we look forward to hearing your thoughts once it arrives.

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