levelshoes.com Bewertungen 

I rarely leave negative reviews, but this was by far one of the worst online shopping experiences I've ever had.
I placed an order on June 27. My credit card was charged immediately, but the package never actually entered the UPS network. The tracking only showed that a shipping label had been created and that UPS was still waiting to receive the package.
After waiting well past the expected delivery date, I contacted customer service. They apologized and said they would investigate. Days later, after still receiving no meaningful update, I requested that my order be canceled and refunded.
Customer service then promised that my refund would be processed within 72 hours. That deadline came and went. More than 118 hours later, I had still received:
no refund,
no cancellation confirmation,
no reference or case number,
no follow-up,
no proactive communication.
Mistakes happen. Packages get delayed, inventory issues occur, and logistics can fail. I understand that.
What I cannot understand is the complete lack of customer care. Every interaction resulted in another promise without any action. There was no accountability, no ownership of the problem, and no effort to resolve the situation in a reasonable timeframe.
Ironically, placing the order was the only part of the experience that worked smoothly.
As someone with a background in marketing, I know that customer service is often what determines whether a customer returns after something goes wrong. In this case, Level Shoes didn't just lose one sale—they lost a customer permanently.
I will never purchase from Level Shoes again, and I cannot recommend them based on my experience.

I was hesitant to order from level shoes because of all of these bad reviews but I genuinely don’t understand why there are so many. My experience has been very positive.

All items came within a day of ordering and were in perfect condition. The arrangement of returns was easy and again picked up fast.

I have already received notification of my refunds being processed. Thank you for the level of customer care. I will be using again!!

Unfortunately, my experience with Level Shoes was disappointing and far below what I would expect from a well-known luxury retailer.

There is no exchange option available, the return process takes far too long, and customer service was not helpful in resolving the issue. The overall process felt unnecessarily complicated and frustrating.

For a premium brand, I expected a much smoother and more customer-friendly experience, especially when it comes to returns and after-sales support. I hope they improve their policies and customer service in the future.

I live in San Bruno, CA. Placed my first order this past Sunday, 5/31/2026. After the fact I saw that my order, a pair of Susan Fang jelly's (called Bloom) were being shipped from Dubai. I then went to check the reviews on Trust Pilot and thought oh no, did I make a mistake. My order was due to arrive 6/5/2026. I reached out to customer service to confirm my order would arrive on 6/5. While not confirmed my email was promptly responded to and I was provided with a DHL tracking no. I highly recommend signing up for DHL updates. Long story short is that my shoes arrived two days early. Well packaged, the jelly's even smell nice. As a consumer I love receiving my order early. The icing on the cake is the jelly's fit perfectly. Overall, a great first time buying experience.

Honestly, this has been one of the most disappointing luxury shopping experiences I’ve had. I purchased these shoes from Level Shoes expecting premium quality and service, but received an item that appears damaged/used with visible defects on the material.

What made it worse was the customer service experience. Instead of trying to resolve the issue properly, I was simply told that no return or exchange is possible basically forcing me to keep an item I cannot even use.

I understand policies, but when a customer receives a damaged product, there should be accountability and professionalism. The item can easily be inspected and resold if it truly meets standards, but expecting a customer to accept defective goods is unacceptable, especially from a luxury retailer.

Very poor communication, no proper solution offered, and extremely disappointing after spending a significant amount of money. I genuinely hope someone from management contacts me because this is not the level of service expected from a company like Level Shoes.

Products are lovely, delivery system is poor. 15 minute window for delivery, cannot schedule ahead.

had the worst experience with webshop and customer on call service ; slow on response and unclear calls and dropping cold emails for discripencies from their end..... cherry on top is the web has a bit primitive where a lot of features r not there...

I had a very disappointing experience with Level Shoes. When I placed my order the product photos and even the name suggested a beige colour however when the shoes arrived they were noticeably more purple toned than beige which was very misleading.

When I contacted customer service to request an exchange for the correct colour I was told that exchanges are not possible and only returns are allowed. This means I would have to return the item wait around a week for the refund and then place a completely new order again which is very inconvenient.

It also took a long time and multiple attempts just to reach their customer service team which was frustrating. For a brand under the Chalhoub Group I expected a much higher standard of service and smoother customer support.

Overall the experience felt inefficient and disappointing especially considering the brand positioning and pricing.

I didn't receive my items was out of 150.00 and when calling "customer care" they don't care. They said they would stay an investigation. A month later I had to to call only to find out that there was nothing they could about my order. There's no management to speak to or at least what I was told. So no communication, no resolution, no product, and no refund. So I'm out of 150.00 and they're like thanks for shopping with us. With absolutely no remorse. I will never order from this company again and if you value your money I suggest look elsewhere.

Twice I have ordered and both transactions were a nightmare. Company needs to go out of business and start over.
First time they sent me shoes that had been worn.
2nd time they did not deliver. Asked me to go to some pick up locker after I paid a premium for shipping. They arbitrarily returned the shoes for the wrong amount.
Too bad........great product.

Very poor customer service for UK customers. Advertises free returns but i had to pay and after reading other review i was not convinced i would be refunded. Eventually i was given a refund around a month later but I had to chase and chase on email to get a returns label then i had to pay and the only phone number for the UK to speak to someone is a very expensive cost to be transferred to Dubai. Avoid.

They sent me damage glass and since one day I’m calling and sending emails with a photos of scratch. From my personal email they was keep telling that they didn’t get any reply back. But I send 7 replies and each with photos. Then I sent from my work email and I called them to see if they received . Yes and they reply that the process will take 48 hours . This is very bad , 24 hours to receive email and 48 to consider the request. I’m not sure in the end it will be solved. They rejected to refund with no reason

Horrible online experience! Item came damaged and no one did anything about it. Do not buy from them! I bought Valentino shoes for my mom’s birthday, opened them as soon as they were delivered and found out one of the heals were damaged. E-mailed them right away and they said we investigated and it is considered ‘used’ so we can’t do anything about it. Avoid them if you can.

Their customer support on the phone is non existent. There is no option to cancel an order. You have to phone them to do so. Well they were closed when I called. And they shipped my order out before they even opened the next business day so by the time I got to speak with someone to cancel, it had shipped out already. Super annoying. I waited 35 minutes when they JUST OPENED on the phone to reach a live agent who was useless.

Extremely disappointed. I ordered shoes, tried them on once in my room, and found them uncomfortable. I returned them immediately, but Level Shoes rejected my refund, claiming they were "used."

It is impossible to check for fit without trying them on, yet they used this as an excuse to deny a return. They even cited "CCTV footage" of their packing process, which doesn’t change the fact that I only briefly tried them indoors. Now I am stuck with expensive, uncomfortable shoes. I will never shop here again.

I was hesitant as the order was advised coming from Dubai and i wanted to be sure it was legit--VERY LEGIT. All black new balance 327s I couldnt find in the US arrived within 5 days of being ordered. Packaged nicely! Def worth it and NOT a scam!!

Received the item fast. The packaging was perfect. Loved the product. 10/10

Extremely disappointed with the delivery service.

I placed an online order with Level Shoes on October 25th, purchasing three pairs of shoes with the promise of same-day delivery between 10 pm and 12 am. At 11:17 pm, the courier called saying the car had broken down and promised delivery the next morning between 10:30 and 11 am.

Just one minute later (at 11:18 pm), I received an SMS from the courier company saying they couldn’t reach me and would reschedule the delivery — which was completely untrue. When I followed up the next day (October 26th at 12 pm), the driver said he would check and call back, but never did.

After I contacted Level Shoes customer service, they apologized but said they couldn’t provide an exact delivery time and would “make sure” I receive the order sometime today. As a result, I’ve had to spend my entire weekend waiting, even though the advertised “90-minute delivery” clearly wasn’t met.

Very disappointing experience from a brand that positions itself as premium.

Dear, Level Shoes, has provided a very poor experience when it comes to exchanging items. I submitted my exchange request last August 2 and have yet to receive any feedback. Sometimes, I don't even get a reply from customer service, and when I do, it's rude.

I returned my orders, and suddenly the driver said he is outside. Then he started to disrespect and left also cancelled the returned order.complaints were raised officially and waiting for action to be taken.