Large Holiday Houses Bewertungen 

Please be aware that LHH have multiple complaints and legal actions pending against them. They are also using fake accounts and profiles to write their own reviews to try to balance out the floodgate of complaints they are currently trying to firefight.

I’ve been using LHH to book holiday properties 2 or 3 times a year for the past 10 years as, when it comes to properties in the Highlands and Islands, they have the best selection of high- quality houses I’ve found anywhere.
Every property I’ve booked has been as described in the brochure/website and has more than lived up to expectations, most have surpassed them. In 10 years of booking I’ve never had a bad experience or any reason to complain.
The service I’ve had from all contacts in the company have been first class - friendly, extremely knowledgeable and very helpful.
As a frequent traveller to the Western Isles, I do use other companies and/or direct contact with owners for other properties that I’ve seen whilst in the islands or on the internet. In doing so I’ve had a small number of properties that I would definitely not book again !
I had two weeks booked in Apr-20 directly with owners, neither of which would give refunds despite the government lockdown. These I’ve been able to reschedule into 2021 after much back & forth with the owners. I also had two weeks booked in Jun-20 with LHH for which neither refund or rescheduling was offered. Having followed their terms & conditions on booking, I did have travel insurance so after contacting them for the required documentation and guidance, I eventually received refund less a £50 excess from my insurers.
Thankfully, with the relaxing of restrictions in July, I’ve been able to enjoy my September bookings with LHH, all of which have been superb, so much so that I’ve already extended my stay on the islands by two weeks and am about to add another week.
The COVID cleaning policies are clear and fully enforced in each of the properties I’ve stayed in.
I’ve already booked properties for 2021 with LHH and they will remain my first choice for all bookings thereafter.
I would have no hesitation in highly recommending this company to anyone considering a break in Scotland.

As regular customers of LHH my wife & I cannot highly recommend LHH enough for many properties we have had over the last few years.
The advice we have had in making a final choice of where to go has been absolutely exemplary. The director is an absolute pleasure to talk to & her knowledge of all the properties is first class, 5 *.
We are so pleased with this company that since lockdown easing we are currently in our third property this year.
This must surely illustrate how good the companies properties are & how helpful the advice we have been given to make our three choices has been.
Some of our holidays have been in properties that can only be descibed as stunning & in locations that are idyllic.
This is a excellent company & we cannot recommend them highly enough.
We are already planning property rentals for 2021 & 2022 as early bookings are essential to secure the property of your choice.
Use LHH with total confidence that you will have an unbelievable holiday beyond your imagination & with no fear that Covid changes will be dealt with total understanding & customer satisfaction, my repeated buisness is testament to this!
My future holidays will be in LHH properties!!!

Had a brilliant holiday in Beachcombers cottage in South Uist. The booking procedure was straightforward and there were no problems. The cottage itself exceeded our expectations, it was very well equipped and the views were amazing. We are now deciding a date for our next trip there.

AVOID AVOID AVOID ANY BOOKING WITH LHH!! BE WARNED ......... ROGUE TRADERS

Like many other customers of LHH, we too are now in a legal wrangle for return of our deposit. Our contract with LHH for rental of a property in October has become 'frustrated' due to the current COVID restrictions. (At this point, I would also like to make it clear for any other people experiencing the same issues with LHH, that contracts becoming 'frustrated' as a result of COVID have nothing to do with a consumer's decision to take 'cancellation' insurance at the point of booking. Therefore if LHH tries to palm you off with that as a reason, its inaccurate and consumers have protection under a number of different pieces of legislation).

After taking advice from Consumer Advice Scotland and our own lawyer, we may well have to pursue recovery of the deposit through a small claims action, or alternatively through our credit card company (chargeback). Given the absolute non-sensical replies we have received so far from LHH and their complete disregard for the legislation or published guidance from the UK Competitions and Market Authority, I doubt we will get any sort of resolution quickly. However my advice to others is absolutely avoid a booking with them at all costs particularly in this current climate. If you have your heart set on one of the properties marketed on their website, I strongly suggest you go to the owner direct to negotiate your booking. I understand that Highland Council Trading Standards are also now conducting their own investigations due to a deluge of complaints. AVOID !!!

I've just been contacted by CMA to advise that they have passed my contact details to the Highlands Council Trading Standards Service, who are now actively investigating LHH Scotland. My story mirrors those on this and other similar sites. LHH Scotland has steadfastly refused to refund a deposit of over £1,000 for a holiday rental that government instruction prevented from going ahead. Despite this meeting the legal definition of a frustrated contract, LHH Scotlands' first response was to wash their hands of responsibility and direct towards my insurer. They then offered to re-book next year, but on the strict understanding I would be required to pay in full when making the booking, and that in doing so I agreed to forfeit any refund if government instruction continued to disrupt holiday plans. My insurance company instructed legal action at this point, after which LHH Scotland bombarded me with legal 'advice' which amounted to no more than 'my lawyer is bigger than your lawyer'. One of the many blundering, but despicable attempts to passively coerce customers which have been a common theme during this 'holiday experience'. Thankfully, my bank has now confiscated the funds from LHH Scotland via the chargeback scheme, so the commercial aspects of my experience are now closed. It seems apparent that this company is prepared to do what it takes to avoid refunding deposits, and are willing to rely on customers having to pay more in legal fees than it is worth to recover the money. Subsequently, my advice to anyone considering booking a holiday through LHH Scotland is to read the honest reviews on this site and contemplate the frustration, worry and financial loss they remain happy to impart on unsuspecting customers. Then, ask yourself 'do they deserve your custom'?

We were very fortunate in the current, ever changing restrictions to have just had the most amazing week on Lewis in Miavaig House without any changes or disappointments.
This is such a lovely property in a beautiful area.
The owner Lynne was extremely helpful.
The house was very spacious, comfortable, warm and very well equipped.
We can only report that all dealings with LLLH were professional and the housekeeping deposit returned quickly and efficiently.

We are a group of friends who have booked many times with LHH for large New Year houses. This year we have been forced to cancel due to the changes in the law about large groups meeting indoors. LHH have been fantastic - returned our deposit with no questions or hassle. Refunded within 48 hours of my request to cancel. Only kept a £50 admin fee - which seemed fair enough bearing in mind what companies like this are going through at the moment. Great communication - both over the phone and by email. Thank you LHH - so sorry we can't travel with you this year - but we will be back.

As another reviewer has succinctly said, my experience of Large Holiday Houses was incredibly poor. Rude, unhelpful and totally unprepared to talk in a grown up fashion about the possible effect of Covid 19.

The house we stayed in is not what I am reviewing. So the good reviews regarding specific houses are not relevant to the service being offered. I would imagine Trust Pilot will be looking into this.

A truly beautiful location, house and experience. Our hosts couldn't have been more welcoming. A lovely welcome pack, everything incredibly well organised (fresh baked bread when we needed it), plenty of advice on where to go and what to see, and the accommodation was first class, with exceptional views of the sea and cliffs. Can't recommend it highly enough.

Stayed in the beautiful location of Kilmuir right on the Moray Firth. The cottage exceeded our expectations. The owners David and Penny who lived next door were absolutely wonderful who obviously had paid attention to detail when creating this wonderful cottage. Unfortunately, saw no dolphins, but seeing red squirrels, roe deer and their young as well as a Weasel compensated for it.
We were a little concerned given that Covid rules were changing frequently both in England and Scotland whether we would make it. I feel for those of you who have not had a good experience with LHH but I cannot fault them as my booking went smoothly and had no hiccups because of the pandemic.
I certainly would recommend LHH and the cottage we stayed in and would use LHH in the future.

A brilliant week on the Isle of Lewis organised through LHH - we had a beautiful house and the whole process was well managed.

We had a brilliant week in this really lovely house. It is immaculately clean and all the fittings and furniture are of a very high spec. Shower/bathrooms are lovely and the underfloor heating is so cosy. The house is situated on its own at the foot of Loch Erisort with beautiful views from every window. It is ideally situated to explore the whole of Lewis and Harris and only 30 minutes drive from Stornoway. We didn't want to come home!

A Totally outstanding Holiday let. The house was immaculate and thoroughly clean, with every item you need for a holiday and more. The views out of the front of the house were breath taking and for me, very emotional as I have never seen such beautiful surroundings.

The speedboat trip with Chris was well worth doing and exploring the views and other islands was the topping on the cake.

David and Freida were great hosts welcoming us with fresh bread, scotch pancakes, butter and jam was a lovely touch which made the holiday even more special (if that could be at all possible)

I can’t recommend this Holiday Home enough

Thank you for such a fantastic holiday and for making it extra special

Stayed at 7 Carnish wonderful property with breathtaking views. Owners friendly and helpful. Beautiful location with views of otter from balcony, property beautiful inside and well equipped. Will definitely return. Excellent experience booking with LHH would definitely recommend.

While LHH has stunning properties in their portfolio, I was surprised and disappointed to find out that their customer service has nothing to do with what was promised on their website.
In August 2019, I had booked a property on the Isle of Lewis for a holiday in August 2020. As it looked like it would be increasingly unlikely that we would actually be able to travel to the Western Isles due to SARS-CoV-2, I contacted LHH in early June about our options. I was upfront about the fact that while I had travel insurance, pandemic events were not covered by my insurer's policy. It is not possible to insure against pandemic events in Germany, as German law is quite clear about the vendor needing to refund if they cannot fulfill their part of the contract due to a change in legislation like e.g. a lockdown or travel ban. I suggested to move my booking to a mirror week in 2021, so that there would be no need to refund the deposit. I would even have been willing to pay the full balance now for a holiday in 2021. One would think this a reasonable compromise in challenging times for vendors and customers alike. LHH flat out refused my request and advised me that they would not refund and that I should make a claim on my insurance.

I was disappointed that LHH was so unhelpful, but let it rest for a while to see how the SARS-CoV-2 situation would develop. At the end of June, LHH very suddenly demanded the balance for our booking to be paid. At this time there where still travel restrictions for EU citizens travelling to the UK in place and we would not be able to travel if those were not lifted. As an announcement for the so called 'travel bridges' was expected soon, I contacted LHH again, pointed out the travel restrictions and asked for the balance deadline to be extended for another week to see if the restrictions would be lifted. LHH denied that there were any restrictions still in place and falsly claimed that the property was avalaible to us - even if there was no legal way we could travel to Lewis at that time. They claimed that the legislation of the UK government concerning travel from abroad were just our 'personal circumstances'. An astonishing stance on foreign customers for a company dealing in tourism and reason enough to strongly advise EU citizens against becoming a customer of LHH.

LHH put immense pressure on me to either pay the balance immediately or the booking would be cancelled and the substantial deposit would be lost. In addition they suggested for a second time that I should make what would amount to a fraudulent claim on my insurance, which they suggested to assist me with.
In anticipation of an air bridge annoucement I caved to the pressure and paid the balance - only to learn that Scotland would not partake in the scheme announced by Westminster and restrictions for travel to Scotland from abroad would not be lifted for the time being. As a result there was a a time period when we had to fear that we had lost the full amount of money we had paid to LHH and we had to explore legal options to recover our funds from outside the UK.

In stark contrast to LHH, I had another booking with a different company, that was very helpful and had made it clear from the beginning of the pandemic that they would refund the full balance if we couldn't travel due to SARS-CoV-2. I will happily use that company for my next holiday in Scotland.

We were luckier than most in that we actually got to have a holiday. But LHH has caused me so much stress and anxiety that I will never do business with them again. I recommend to think long and hard before you trust LHH with your money and your holiday.
I regret that I had to explain to the very lovely owner of the property that we sadly would not return as long as LHH is exclusively handling their bookings. It is a shame that reputation and business of owners working with LHH will suffer as a result of LHH's appalling behavoiur towards their customers.

We are yet another customer of LHH who is totally unsatisfied with our experience with them.

We were due to spend a week in a cottage on the Isle of Harris in May 2020 and were unable to travel due to Government lock down restrictions. We contacted LHH to request to change the date of our holiday to next year. This request was refused and we were advised by them to make a claim on our travel insurance.

The claim was declined, we then referred back to LHH who were totally unsympathetic to our situation. During the whole process the only way we could communicate with them was by email as no telephone calls were answered.

We were advised by our insurers to make a charge back claim on our credit card.

We are pleased to say this course of action has been successful and recommend others to go down the same route - 6 months after this process started.

We will NEVER use this company again or recommend them and cannot believe how oblivious they seem to the damage they are causing to their own business and that of the Scottish tourist industry in general by their actions.

A simply sensational stay at The Sheep Station on Harris at the beginning of September. The property is finished to the highest spec; the views are breathtaking and there is no expense or comfort spared (the welcome bottle of Bollinger in the fridge was most welcome!). Karen - the housekeeper - couldn't have been more helpful. Have already recommended to a number of friends and the booking and communication with LHH has been exemplary - even during these testing times. High fives to Harris all round. I would give this 7 stars if I could.

This organisation appears to be completely LOST – and I speak as a previously loyal and satisfied customer who has never before been compelled to write a review.
We have stayed in some lovely LHH properties, and receiving the brochure as the winter approached was always a treat.
However, the behaviour of LHH in the face of Covid 19 has been utterly reprehensible, and it appears from reading these reviews that I am not alone in this opinion.
We were due to take our holiday very shortly after lockdown, so we had paid both our deposit and full balance. Despite repeated requests we have not received a refund from LHH and our insurers will not entertain the idea of paying out as their lawyers have placed that responsibility firmly in the hands of LHH. We cannot afford to lose this money. Fortunately, they are now being investigated by both Highland Trading Standards and the Competition and Markets Authority, so future customers please be aware of that.
During the course of this dispute I have been struck by the terse and high-handed approach LHH have taken in all the communication we have had, and the complete lack of empathy they have displayed. The customer most definitely does not come first. Prior to this last holiday all our previous bookings were done completely online. However, on this occasion and before we knew we wouldn’t be able to take our holiday, I had to phone the office with a query about access to the property. I came away from the call feeling that my genuine question had been an irritation to them. Little did I know it would be a precursor to the tone of communication that would follow.
Some customers have been fortunate to receive pay-outs via their insurance, although of course have had to pay an excess and therefore lost money. Some, though not all, have been given the opportunity to reschedule. Some have even received partial refunds when owners have become involved or the owners themselves have cancelled. Some have successfully managed to get a “chargeback” via their credit card providers. The only consistent things in this situation is the disdain LHH have demonstrated towards their customers and their focus on deflecting the responsibility from themselves to others as regards redress.
I have no personal interest in LHH, but as someone who has spent time in business, I really cannot understand what has caused this company to press the self-destruct button. At the start of the pandemic, it was said several times that people would not forget how they were treated. So many customers placed not only their hard-earned funds but their faith in LHH, but this has been met with a total lack of care or responsibility.

This excuse for a company have retained my holiday money on the advice of 'their lawyers'. They are Wright, Johnston and McKenzie and I believe very soon they will change their tune. A juggernaught is coming down the line and will crash these conniving, lying, cheating and downright dishonest practicioners from business. The reputational damage to the legal representatives that support them will be immense. I await their demise.