LightingO Bewertungen 

Absolutely rubbish experience nobody replies to your emails or answers the phone ordered my light ages ago still no sign of it!

Thank you so much for the effort you’ve made to try and find this product for me. I will certainly follow up on the leads that you have given. Why are there not more people like you who are willing to help... you’re a star! I would also like you to know that I found your personal service and telephone manner to be excellent and I think you are a credit to your Company. As a result of this and this alone I will definitely recommend your Company to others; I hope that your LightingO gets business out of this and that you get the appropriate recognition for a job well done. Please feel free to pass this on.

The lamp arrived yesterday with a slightly longer delivery time than stated. Due to the brief description, we did not understand how we can get the cable back, but now it is hanging and I am completely amazed at how bright it is. We have been looking for a suitable lamp for years and have finally found it. When I asked customer service about the pending delivery, I received an immediate answer. I am very satisfied and would buy the lamp again in a heartbeat.

i wish i had read the reviews looks like all the people that order from the uk never get there products and im one of them waiting for the bank to refund me do not order from this company if your from the uk

The light is amazing and the Cut Glass is perfect. The lead times are longer on some products but cannot fault th equality

So I previously wrote a negative review as I never got my light, after 2 months of chasing they said a refund was been processed, 1 month later still no sign of my money.

The latest reply from Emily at Lightingo is the refund takes 3 to 6 months BUT they will help negotiate with the bank if I delete my previous review.

Instead I would rather lose my £200 and add this 2nd negative one than been blackmailed over a trust pilot review so others don't fall for this SCAM company and buy from else where.

Now claiming money back via credit card using section 75 of Consumer Credit Act

What a joke of a company, no response to emails , no light delivered , awaiting PayPal to sort it out , never again

With reference to the reply to my previous review,

NO, I have not received any tracking information. Not even an email ....

The case I had opened with paypal has now been closed in my favor as no reply had been received to any of my latest emails.
As the case information i supplied to paypal and the lack of comunication from lightingo proved that this company is TRULY AWFUL, paypal refunded me my £123.50 within 2 days!
Awesome....
THIS COMPANY IS BASED IN CHINA
THIS COMPANY WILL LIE TO YOU
can i be any planer?

The quick response below is utter lies. Paypal have told me they have had no response from lightingo and i would have been contacted by paypal to agree or disagree with lightino?'s acceptance for a refund.
I find it amazing that lightingo were prepared to give a tracking number to paypal when ive been asking for one for two months!
Yet again, more lies from an uncontactable useless company that seem happy to discuss the details of my case on trustpilot and not with me in private emails..
AVOID THIS COMPANY.

I ordered a chandelier on 30th March for just shy of £400. The sellers said there was a delay in processing the order when I chased it at the 2 week mark. Chased again and I was told it had been despatched and tracked but they wouldn't provide tracking information. Now 7th May and there has still not been a delivery and they have stopped replying to my emails. However they were very good at replying early on to fob me off for a good few weeks. Scam website! Beware!!!! PayPal are investigating to return my money.

Update: PayPal upheld my claim and did not provide me with any information at all in relation to why the item was not received. I was told there was no communication. Interesting that the item had not been dispatched because of the Ukraine war when previously I was told it had been dispatched several times. So now the order is on its way again and tracking in 48 hours again. Should it arrive I will refuse delivery so you can take the item back. I won't hold my breath Tammy! Did the war stop you as a company replying to my emails too! Joke!! Using the war as an excuse now is nothing short of disgusting!

This company is the most dishonest i have ever dealt with. the promise tracking numbers within 24 hours, they have not sent me a tracking number after 8 emails, in 3 weeks. the order was promised within 4 - 6 days, its been 9 weeks! unbelievable. stay away.

Ordered a light on 23 March and still not got it.
No tracking details have been provided and the company just keep stating its delayed due to covid and will be delivered in 1-3 days, this is just a stalling tactic as I have been asking for a refund since 15th April and the reply each time is the item is on its way.

You can only deal via email as the phone number just rings out.
Starting to wonder if this is a scam company and I wont get the item or a refund.

Problem now is I have brought a light from a different company so if this ever gets delivered I don't hold much confidence that the returns policy is legit.

We ordered 2 chandaliers which we recieved. Both were damaged. They responded to ask for pictures which we sent. We have been awaiting over a month for promised replacement parts, keep being told they will send a tracking number but nothing ever recieved. They have now gone quite since we asked for our money back for unusable products. Customer line just rings never answered. Address of company UK only, thats not an address. Warranty you recieve gives no info on how to contact them its just meaningless. You might be lucky but i would keep well away from this company.

Further update. After this review on Trustpilot and response below we did get an email from LightingO promising a tracking number within 24-72 hours and delivery of replacement parts within 3-6 working days. We have had these promises before and this one was as empty as all the other. Nothing received after 7 working days.

We ordered innovative lighting from Lightingo after an exhaustive internet search. We waited for the lights but due to Covid, there was some delay in their arriving.
Lightingo Customer support were outstanding in their support. They answered emails promptly, they followed up with couriers and made sure we knew we were valued at all stages of the journey until the lights arrived.
The lighting is installed and amazing. Everyone admires it and wants to know where we bought it from. Of course we share the source with them. Lightingo. Very happy customers. Check them out.

I ordered a Nordic Ring light and it seemed to take ages to arrive, I chased it up and it turned out the courier had lost it! The helpful contact apologised and sent a replacement straight out. I put it up, sorted the wires and it works really well! Despite my issues with the time it took, my resolution was good. There are issues with translation of the instructions but my overall experience was positive.

I ordered lights from this company weeks and weeks ago and they have not arrived despite being told multiple times that they would be here by now. Every time I contact them to enquire, I am told that I am a very important customer and they are on their way. However all I have been provided with as evidence is a “tracking number” made to look like a hyperlink that I could follow but is in fact just a series of numbers and nothing more. There is no information on who the courier is nor does the number allow me to actually “track” anything. I have now asked multiple times for a refund and they refuse to process it, asking for one more chance. We are now going around in circles with the same “tracking number” being sent to me which proves nothing and they refuse to refund me. I believe this company is a total scam who have run off with hundreds of pounds of my money. Please don’t buy from them.

Very disappointed with the customer service and products. Have just taken receipt of 2x lights which do not look as advertised. Now being advised to return them to the "recycling warehouse" in China at our expense, a 10% restock fee and any taxes! No where does it state on the website that returns are made to China and also that "In most cases, restocking fees are not charged". Order from lots of websites and this has got to be the worst one weve came across for arranging a return.

Yet another reply from Lighting where they say not to worry BUT mysteriously they have lost another order...... seems to be a recurring problem & still I am getting emails from them saying all I have to do is pay again & they will dispatch a new light immediately
DO NOT USE THIS COMPANY

Still no order and now no response to communication. This company is clearly based in China. They have a UK post code on their website yet this is just a random post code in St Albans and is not linked to this company. There is no Lighting O at this postcode. They have taken my money and not provided any goods in return. Now opening a case with PayPal to get my money back. AVOID THIS COMPANY.

disaster from start to finish. first told me they hadnt received my money even tho paypal confirmed they had sent it. they were asking for me to send the money again!! anyway money was received. no correspondence for 4 weeks so i asked to cancel the order. hey ho suddenly lights dispatched but no tracking number. took another 3 weeks to be delivered despite numerous attempts to cancel the order. i had an electrician booked so had to buy alternative lights to be fitted. lights eventually arrived but as no longer needed i want to return them. 1 week on, they still wont tell me how to return them despite repeated requests. i have been offered money off to keep them but they are no longer required. just dont go there. terrible service and dishonest. lights still showing on website as 3-6 day delivery. dont believe them

Anne there weren't any emails in my spam folder. You didn't send tracking numbers because the goods weren't dispatched. Please can you send me your UK location so I can return the goods I no longer want.

You cannot expect the consumer to pay for returns to China and associated taxes.