We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Mehr ansehen
Unternehmen hat geantwortet
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Mehr ansehen
Unternehmen hat geantwortet
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Hervorragend
2053 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Efficient customer service
We are very pleased with the technical support provided by Liquidline. Ralph responded quickly to our request submitted through the online portal and, with his calm and knowledgeable approach, successfully resolved the issue remotely. As a result, there was no need for an engineer to visit our site.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Ana, Thank you for your kind feedback. We’re delighted to hear that you were pleased with the support provided by Ralph. Delivering prompt, effective service is always our goal, and it’s great to know that his calm and knowledgeable approach helped resolve the issue quickly and remotely, avoiding the need for a site visit.
We’ll be sure to pass your comments on to Ralph, who will be pleased to receive your recognition. Thank you for choosing Liquidline, and please don’t hesitate to contact us if we can assist you again in the future.
Boyd was fantastic
Boyd was fantastic, listened to the query, answered our question and clarified the situation. Very helpful.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Julie, Thank you for taking the time to leave us a review. We're delighted to hear that Boyd was able to listen carefully to your query, answer your questions, and provide clear clarification on the situation. We'll be sure to pass on your kind feedback to him. We appreciate your support and are pleased that you found the service helpful.
Fantastic
Fantastic - and quick - service as always! Very easy to use website portal for placing orders
18. Juni 2026
Antwort von Liquidline
Good Morning Jacqui, Thank you for your wonderful review! We're delighted to hear that you continue to receive fantastic and speedy service from us. It's great to know that you find our website portal easy to use when placing orders. We truly appreciate your continued support and look forward to serving you again soon.
Great Customer Service
Everyone was very helpful when we had an error on the machine which turned out to be an easy fix. Jeff got back to me within 15 minutes of calling the helpline. Great customer service!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Leigh, Thank you for taking the time to leave us such a positive review. We're delighted to hear that the issue with your machine turned out to be a simple fix and that our team was able to assist you quickly.
We'll be sure to pass your kind comments on to Jeff, who will be pleased to know his prompt response made a difference. Providing fast, helpful support is something we take great pride in.
Thank you for your valued feedback and for choosing us. If you ever need any assistance in the future, we're always here to help.
Excellent Customer Service
Liquidline are an absolute pleasure to deal with. Both Customer Service and the Service Engineers are professional, helpful and always offer an excellent service.
Would 100% recommend them to any business looking to install a coffee machine or to use any of the products they supply.
Nicola the Account Development Team Leader is brilliant and Ross the Service Engineer, his knowledge and expertise are exceptional.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Mel, Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you've consistently received excellent service from both our Customer Service team and Service Engineers. Providing professional, reliable support is something we take great pride in, so it's fantastic to know this has made a positive impact on your experience.
Nicola and Ross will be especially pleased to receive your kind feedback. Nicola's dedication to supporting our customers and Ross's exceptional knowledge and expertise are qualities we greatly value, and we're thrilled that they have helped make your experience with Liquidline such a positive one.
Thank you for choosing Liquidline. We truly appreciate your support and look forward to continuing to work with you in the future.
Liquidline Excellent Customer Service
On two separate occassions, we ran out of gas canisters for our office Zip Tap and the filter needed changing. Both times, Charlotte Underdown was super responsive and helpful - getting both issues resolved easily and quickly. Really helpful and professional service!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Natalie, Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Charlotte was able to assist you quickly and efficiently on both occasions. We understand how important it is to keep your Zip Tap operating smoothly, and we're pleased that Charlotte's responsiveness and professionalism helped resolve the gas canister and filter issues with minimal disruption.
We'll be sure to pass on your kind feedback to Charlotte. Thank you for choosing us, and we look forward to continuing to support you and your team.
DELIVERY DELAY
The courier company who was assigned to deliver our order kept saying that our order was due to be delivered then would send another one to say that it had been delayed when it should have been delivered the next day from the order date.
On contacting Customer Service at Liquid Line,
Laura was extremely helpful by contacting the Courier Company over two days to see where our delivery was and when they intended to deliver.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good morning Liz, Thank you for taking the time to leave us a review.
We sincerely apologise for the delays and confusion caused by the courier's delivery updates. We understand how frustrating it is to receive conflicting notifications when you're expecting an order.
We're pleased to hear that Laura was able to assist you and keep you informed by working directly with the courier company to track your delivery. We will be sure to pass on your kind comments to her, as she will be delighted to know her efforts made a difference.
Thank you for your patience and understanding, and we appreciate your feedback as it helps us continue to improve our service.
Very efficient customer service.
Very efficient customer service.
Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Tripti, Thank you for your kind feedback. We are delighted to hear that you were pleased with the service you received. Dan I's professionalism and efficiency, combined with Lorraine Hilton's dedication to managing and following up on your case, reflect the high standards we strive to provide. We will be sure to pass on your comments to both Dan and Lorraine. Thank you for taking the time to share your experience.
Antwort von Liquidline
Good Morning , Thank you for your kind review. We're delighted to hear that you've consistently received great customer service from our team. Your feedback means a lot to us, and we look forward to continuing to provide you with the high level of service you expect. Thank you for your support!
Antwort von Liquidline
Good Afternoon Jodie, Thank you for your fantastic review! We're delighted to hear that you find our website easy to use and that you're consistently happy with our fast delivery service and product quality. We really appreciate your support and look forward to serving you again soon.
Antwort von Liquidline
Good Mornng , Thank you for your review!
We're thrilled to hear that Taliska was amazing. We take great pride in delivering excellent customer service, and it's wonderful to know that she made such a positive impact on your experience.
We'll be sure to pass on your kind comments to Taliska. Thank you for choosing us.
Pamela Cawood was very efficient in…
Pamela Cawood was very efficient in placing my order, with priority delivery. Also set me up on the online portal for ease next time! She is very friendly & welcoming, thank you
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Sarah, Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with Pamela Cawood. Providing efficient service and making the ordering process as smooth as possible for our customers is always our goal, so we're pleased that she was able to arrange priority delivery and help you get set up on the online portal for future orders.
We'll be sure to pass on your kind words to Pamela. Thank you for choosing us, and we look forward to assisting you again soon.
Antwort von Liquidline
Good Afternoon Cheryl, Thank you for your review. We're pleased to hear that your order arrived successfully and that the product met your expectations. We appreciate your feedback and thank you for choosing us.
Antwort von Liquidline
Good Morning Vincenzo, Thank you for your kind review. We're delighted to hear that you found our team responsive, understanding, and flexible in meeting your business needs. Providing excellent service tailored to each client is something we take great pride in, and your feedback is greatly appreciated. We look forward to continuing to support your business.
With reference to my previous review…
With reference to my previous review regarding the delivery of our order being left in the doorway of the showroom, I am happy to have spoken with Lorraine from Liquidline who assures me this is not the service they expect from the couriers and it will be addressed.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you for taking the time to update your review.
We're pleased that Lorraine was able to discuss the matter with you and provide reassurance. The level of service you experienced from the courier is not the standard we expect, and we appreciate you bringing it to our attention so that it can be addressed.
Thank you for your understanding and for giving us the opportunity to put things right. We value your feedback and look forward to continuing to support you in the future.
Keith was very professional and…
Keith was very professional and explained everything very well. A credit to your team!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Ian, Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Keith provided a professional service and took the time to explain everything clearly. We will be sure to pass on your kind comments to him, and we're sure he will appreciate the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Hi Great service.
Hi, the items that were ordered were in stock and the delivery was on time if not early.
Thank you.
10. Juni 2026
Antwort von Liquidline
Thank you for your positive feedback.
We're delighted to hear that the items you ordered were in stock and that your delivery arrived on time, or even earlier than expected. Providing a reliable and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future
Antwort von Liquidline
Good Afternoon Mathew, Thank you for your positive feedback.
We're delighted to hear that you found our service prompt and that you were pleased with the delivery. We appreciate your support and look forward to serving you again in the future.
fab service
4. Juni 2026
Antwort von Liquidline
Good Morning Kay, Thank you for your review. We're delighted to hear that you received fabulous service. Your kind words mean a lot to our team and motivate us to continue providing the highest level of customer care. We truly appreciate your support and look forward to serving you again in the future.
We had a small issue and it was…
We had a small issue and it was resolved really quickly
Thank you Liquidline
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Karen, Thank you for your wonderful review. We're delighted to hear that the issue was resolved quickly and that you were happy with the service you received.
We really appreciate your feedback and your support of Liquidline. If there's ever anything else we can help with, please don't hesitate to get in touch.
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