A fantastic stock at good prices and a website that's really easy to use with actual stock quantities on view. The delivery is extremely quick and well packed. They also have a great team who are real... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Never used this business or heard of them before. Needed some niche bits for a mini-project and with a bit of to and fro with ChatGPT was referred to Orbital Fasteners. Items ordered at 1325h on a Thu... Mehr ansehen
Unternehmen hat geantwortet
I made a mistake on my online order, called up straight away and spoke to Mike who handled my chaotic energy well. Issue resolved, order amended and within 8 minutes of receiving my amended order conf... Mehr ansehen
The prices for the fixings I required were very competative, and a really great range to choose from. I had them delivered FOC to a postcode within their range within a couple of days. When I received... Mehr ansehen
Unternehmensdetails
- Befestigungsmittelanbieter
- Baufachhandel
- Eisenwarenhandel
- Baumarkt
- Geschäft für Schutz- und Arbeitskleidung
Vom Unternehmen geschrieben
Orbital Fasteners is a leading distributor of fixings, fasteners, tools & power tools in the UK with over 50 years of experience in product, application know-how and customer service. Our product range continues to expand, and our reliable next-day delivery service is second to none. We have in excess of £5.5million of stock held in our 70,000sq/ft Watford warehouses; this is backed up by a further £10million of stock that is delivered to us at 6.30 am from our primary supply partner. Therefore, enabling us to offer a next-day delivery service via our own vehicle and nationally via a carrier.
Kontaktinformationen
Olds Approach, Tolpits Lane, WD18 9XT, Watford, Vereinigtes Königreich
- 01923 777777
- sales@orbitalfasteners.co.uk
- orbitalfasteners.co.uk
4,8
Hervorragend
11 630 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered promptly!!
26. Juni 2026
Good website easy to use .next day…
Good website easy to use .next day delivery as promised and reasonable prices
24. Juni 2026
Easy and fast delivery
11. Juni 2026
Choices ,contacted
Choices ,contacted , delivered times ,updates, everything absolutely top.
Very recommended .
Thank you
Tomasz
3. Juni 2026
Always speedy no matter the size of the…
Always speedy no matter the size of the order. Products are top quality. The staff are helpful and have a great knowledge of their products. It's a pleasure to purchase stuff from them as you know there is going to be no hassle.
24. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von Orbital Fasteners
We're so glad you consistently enjoy our service! Thank you for your kind words.
Outstanding
Never used this business or heard of them before. Needed some niche bits for a mini-project and with a bit of to and fro with ChatGPT was referred to Orbital Fasteners. Items ordered at 1325h on a Thursday, arrived at 10 the next day. Well impressed 👍
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Orbital Fasteners
We are so pleased to hear that even as a new customer, you had such a positive experience with us. We're glad we could provide the niche items you needed so quickly for your project! Thank you for your kind words.
A very easy company to work with
A very easy company to work with. The delivery service was excellent and the driver helpful.
5. Juni 2026
Antwort von Orbital Fasteners
We're so glad to hear you found our company easy to work with and that our delivery service and driver were excellent! Thank you for sharing your positive experience.
Great place for all types of bolts and…
Great place for all types of bolts and nuts and special fixings.
3. März 2026
Antwort von Orbital Fasteners
We're so glad you found our selection of fasteners and specialized fixings to your liking! Thank you for your wonderful feedback.
Very quick delivery of what I wanted
22. Juni 2026
Antwort von Orbital Fasteners
We're happy to hear that our delivery was quick and met your expectations. We appreciate your positive feedback!
A fantastic stock at good prices and a…
A fantastic stock at good prices and a website that's really easy to use with actual stock quantities on view. The delivery is extremely quick and well packed. They also have a great team who are really responsive to any enquiries, which is so rare. A highly recommended company to deal with. Thank you.
22. Juni 2026
Antwort von Orbital Fasteners
We are so glad to hear you had such a positive experience with us! It's wonderful to know that our stock, website, speedy delivery, and responsive team met your expectations. We truly appreciate your kind words and recommendation.
Antwort von Orbital Fasteners
We're happy to hear that our local presence and friendly staff made your experience easy. We appreciate your positive feedback!
Efficient timely and sensible price
6. Juni 2026
Antwort von Orbital Fasteners
We're so glad to hear you found our service efficient, timely, and sensibly priced. We appreciate your positive feedback.
Very efficient good products
Very efficient good products, however for a very small order £10.00 delivery ridiculous!!!!
20. Juni 2026
Antwort von Orbital Fasteners
Dear Mr Arnold,
Thank you for your 5 Star review, however you did comment that you considered that our £10.00 carriage charge was ridiculous!!!!
This is a frequent criticism from customers that place small orders, so I would like to take this opportunity to explain.
Firstly I would like to point out that delivery is free of charge for orders over £30 plus vat within our own van area and £70 plus vat by carrier for most of the UK mainland.
Most of the orders that we receive are from trade and industrial customers, typically their orders exceed our carriage paid values. The majority of orders are despatched by DPD for next day delivery. DPD collects towards 600 parcels from us every single week day.
More than 99% of parcels processed by DPD are delivered next day and their parcel tracking system is second to none.
Your order was for three items to a total value of £1.06 plus vat. The employment of our warehouse staff cost when you include NI, employer pension contributions, holiday pay and so on equates to about £20.00 per hour or £5 per 15 minutes.
All orders no matter how small take time to pick, check, pack and despatch by carrier or via our van fleet. These combined processes would take up at least 15 minutes of my warehouse workers time.
Our carriage charge of £10 plus vat is both to cover DPD's minimum charge of £5.52 and a small order handling charge also. So in reality very small orders realistically cost us money to process.
However to support the large number of university engineering students and research and development departments which includes some very large and prestigious companies we keep our carriage and small order admin charges in my view at an unrealistically low level.
Sadly less than 1% of customers ever bother to leave a review, much worse are our very frequent customers that use us on an almost daily basis but choose to only leave negative reviews when things go wrong!
So thanks for your 5 star review, we much appreciate it!
Kind regards
Jon Wilson
Poor communication unfortunately
Poor communication unfortunately. Ordered a selection of fixings and bolts and also a decently priced tool. Had an email to say it's on backorder, then nothing for 2 weeks. I emailed and no reply. I then called to chase order. On back order due to the tool, it's. A refurbished item and they were awaiting to get another one in. Agreed to cancel the order the tool as this was holding up my order, little did I know. Better communication, either a email or call would have helped a lot. Disappointed especially as this company comes across on their social media advertising as a family run business. Unlikely I'll order again.
7. Juni 2026
Antwort von Orbital Fasteners
We are truly sorry to hear about the communication issues and the delay with your recent order. We did send an email to you after your initial contact. We acknowledge that better communication would have significantly improved your experience. We are reviewing our internal processes to ensure such situations are handled more proactively and transparently in the future. We appreciate you bringing this to our attention.
Customer care
Had delivery issues with items lost in transit but thankfully Tim (Orbital on-line Web Sales) acted to reconcile their delivery. Accordingly, would highly recommend Orbital Fasteners.
18. Juni 2026
Antwort von Orbital Fasteners
We're glad we could resolve the delivery issue with your items. We appreciate you highlighting our team's efforts and are happy to hear you would recommend us. Thank you for your feedback!
Antwort von Orbital Fasteners
We're so glad to hear our team provided helpful service and that you appreciated our pricing. Thank you for your kind words!
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