Fantastic customer service from Charlotte at Liquidline. We have recently moved over to this company and have just placed our first order. Charlotte helped out with the ordering and arranged next day... Mehr ansehen
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Das sagen Bewerter
We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Mehr ansehen
Unternehmen hat geantwortet
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Mehr ansehen
Unternehmen hat geantwortet
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Hervorragend
2055 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Excellent Customer Service
Taliska Shimwell was very proactive in helping resolve my query. She looked into the problem and called me back to explain the situation. She promised to call me back the following day to make sure the situation had been resolved, and I had my order, which she did.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
We’re delighted to hear that Taliska was so proactive in helping to resolve your query and kept you updated throughout. Providing clear communication and following through on promises is so important to us, so it’s wonderful to know Taliska delivered such a positive experience.
We’ll be sure to pass your kind comments on to her. Thank you again for your support.
Great service very helpful did went…
Great service very helpful did went extra mile to sort out for us decaffeinated coffee option
Well done and thank you Sarhan Harhara
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
We’re really pleased to hear you received great service and that Sarhan went the extra mile to help arrange a decaffeinated coffee option for you. We’ll be sure to pass your lovely feedback on to him.
Sarhan came to install our coffee
Sarhan came to install our coffee machine at work. He was incredible and so helpful. Answered every question we had from cleaning to emptying our machine. Thank you so much!!!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Kacey, Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarhan provided such an incredible experience during your coffee machine installation. It’s great to know he was able to answer all your questions and guide you through everything from cleaning to maintenance.
We’ll be sure to pass on your kind words to him—he’ll really appreciate it! If you ever need any further support, we’re always here to help.
We don't have that many issues with the…
We don't have that many issues with the machine, but when we do Liquidline respond quickly and efficiently. Normally it can be fixed with remote assistance, but if not they are there in a jiffy
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Marie, Thank you for your kind feedback! We're pleased to hear that your machine has been running smoothly overall. It's great to know that when issues do arise, our team is able to respond quickly and resolve them efficiently—whether remotely or on-site. We really appreciate your support and look forward to continuing to provide you with reliable service.
Customer Service 1st Class
I would like to thank Lorraine @ customer services for the way she handled the problem with my order. She was very polite and understand, took control of the situation and sorted out a replacement / upgrade straight away. Lorraine is a credit to Liquidline. Thank you for your swift action.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Michael, Thank you so much for your kind feedback.
We’re delighted to hear that Lorraine was able to resolve your issue quickly and efficiently. Providing polite, understanding, and proactive service is exactly what we strive for, and it’s wonderful to know Lorraine delivered this so well. We’ll be sure to pass on your compliments to her — she’ll be thrilled to hear them.
Thank you again for taking the time to share your experience and for choosing Liquidline. We’re always here if you need any further assistance.
great advisor
great advisor, really informative and helpful
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Kerrie, Thank you so much for your kind words! We're really pleased to hear that you found the advice informative and helpful. It means a lot to know we’ve made a positive difference to your experience. If you ever need further support, we’re always here to help.
Dispute happily resolved
I earlier left a review complaining that liquidline refused to allow us to return an item which we ordered in error without paying to return it.
I wasn't happy as we have a lot of consumables off liquidline and thought we should receive some goodwill.
I have since been speaking to them and they have been very helpful, we have come to an agreement which we are both happy with.
Thank you for sorting that for us, we are now very satisfied.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Ruth, Thank you for taking the time to update your review. We’re sorry for the initial frustration caused, but we’re really pleased we were able to speak with you and reach a resolution that works for both sides.
We truly value your continued custom and are glad to hear you’re now satisfied with the outcome. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Thanks again for your feedback and for working with us to resolve this.
Amy five stars
Amy in customer service was extremely helpful with my order and getting it to the right location thankyou so muc
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you so much for your kind feedback!
We’re delighted to hear that Amy was able to help with your order and ensure it reached the correct location. She’ll be really pleased to know she made a difference.
We truly appreciate your support and are always here if you need anything further.
What can I say!!
What can I say, Super impressed with this company!
We have 3 machines with them and we can't rate them enough. Maintenance and servicing is spot on, customer service is spot on. Charlotte who I have dealt with is amazing, so refreshing to speak to somebody that cares.
Best of all, the coffee is beautiful! :)
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Wayne Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
It’s fantastic to hear that you’re enjoying the machines and that our maintenance and customer service have met your expectations. I’ll be sure to pass your lovely comments on to Charlotte — she’ll be delighted to hear this!
And we couldn’t agree more… great coffee makes everything better ☕😊
My Good Experience!
My experience with this order was great!
Thanks Charlotte, and Lorraine, for your prompt response to my order.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Bronagh, Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience with your order.
Charlotte and Lorraine will be especially pleased to know their prompt support made a difference. We'll be sure to pass on your kind words to them.
We really appreciate your support and look forward to helping you again in the future!
Antwort von Liquidline
Good Afternoon Fiona, Thank you for your kind words! We're delighted to hear that you consistently receive excellent service from us. Your support means a lot, and we look forward to continuing to meet your expectations in the future.
Great Customer Service
Received great service from PAM. Thank you.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Niall, Thank you so much for your kind words! We're delighted to hear you received great service from Pam — we'll be sure to pass along your appreciation. If there's anything else we can help with, please don't hesitate to reach out.
very professional
very quick at dealing with the issue I had and have resolved it straight away. very professional!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Mark, Thank you so much for your kind feedback! We're really glad we could resolve your issue quickly and that you found our team professional. If you ever need any further assistance, we're always here to help.
We had a K2 fitted 5 months ago then we…
We had a K2 fitted 5 months ago then we started having problems with E90 fault had an engineer out Monday, Tuesday and Wednesday then same fault appears Friday, no one could come out til Monday. If I didn’t have a spare machine this would have meant a cafe with no coffee as they don’t have engineers work weekends. Communication from customer service is non existent as I emailed them Friday wanting an answer and now it’s Monday afternoon and still no response.
Engineer came today and replaced lots of parts and seems to be working fine but won’t know until tomorrow when the cafe is open again. Engineer was brilliant no complaints about him.
Hopefully this will make them contact me.
Spend about 8k on a machine then ignored when you raise a complaint
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Gareth, Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with your K2 machine.
We completely understand how critical reliable equipment is to your business, especially in a busy café environment, and we appreciate how disruptive this situation must have been—particularly over the weekend when support wasn’t immediately available. Your concerns regarding the delay in communication are also noted, and we sincerely apologise for not responding to your email as quickly as expected.
We’re pleased to hear that our engineer was able to attend and that you found their service to be excellent. We’ll be sure to pass on your kind comments. We also hope the repairs carried out have resolved the issue, but we agree that consistent performance over the coming days will be the true test.
Please be assured that your experience is not the level of service we aim to provide. We would really like the opportunity to follow this up properly, ensure everything is now working as it should, and address your concerns directly. One of our Team will reach out to under separate email.
Thank you again for bringing this to our attention—we value your business and are committed to improving your experience with us.
Excellent Service
The two engineers Tyler Ferguson and Gerry Lavery were excellent both in terms of skill, getting the job done and most importantly with customer service and focus
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Mandy , Thank you so much for your kind feedback! We're delighted to hear that Tyler Ferguson and Gerry Lavery made such a positive impression. It’s great to know their skills, efficiency, and strong focus on customer service stood out during your experience. We’ll be sure to pass on your praise to them—they’ll really appreciate it
very good as always
16. März 2026
Antwort von Liquidline
Good Afternoon Cameron, Thank you for your kind words! We’re delighted to hear that you had another very good experience with us. Your continued support means a lot, and we look forward to serving you again soon.
Fantastic having kirk over to install…
Fantastic having kirk over to install the new coffee machine in dream bangor
Great attitude and clear instructions
Thanks again
Conor
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Conor, Thank you so much for your kind review!
We’re delighted to hear you had such a positive experience with Kirk during your coffee machine installation in Dream Bangor. It’s great to know his attitude and clear instructions made everything smooth and enjoyable.
We’ll be sure to pass on your lovely feedback to him. Thanks again for taking the time to share your experience – enjoy your new coffee machine!
Antwort von Liquidline
Good Morning Elaine, Thank you for your kind review! We're delighted to hear that your reorder process was straightforward and that your delivery arrived quickly. We really appreciate your continued support and look forward to serving you again soon.
Excellent Services.
13. März 2026
Antwort von Liquidline
Good Morning, Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the highest standards. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Good quick service
13. März 2026
Antwort von Liquidline
Good Morning Mark, Thank you for your kind words! We're really pleased to hear you found our service quick and efficient. We appreciate your support and look forward to helping you again in the future.
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