Dignity Health Bewertungen 

My wife passed away last year in October at Dignity Health facility. I am still trying to get Dignity Health billing to apply the insurance she had for the full amount of the bill (Medicare and Medigap supplement). SEVERAL calls resulted in my getting an address from the agent to send documentation which was promptly returned to me as undeliverable. I'm done trying to get them to figure out what they've missed after multiple calls with people that barely understand English.

A soulless, impersonal recruiting process with zero feedback on why an employment application is rejected. If you can even reach a recruiter or have one bother to call you back, it seems clear they know little about health care.

Trying to create a portal account, WHILE I AM A HOSPITAL PATIENT. Had to reset my new & verified password 3x. Finally log in and - we have no records. I am in the hospital with at least 10 different tests done
Ahhhhhh

Just started medication in the hospital horrible experience trying to re-order prescription after it ran out.

Nothing is working on the website! I previously registered for prenatal course and the website would not allow me to press the final submit button! I have called, I have emailed and no response!

If I could give 0- stars that is their rating from me:

Arrived at Dignity Health Services emergency room services at Saint Joseph’ at 9:30 AM. I asked the woman who finished my registration 2 hours later at 11:30am to find out how long it would be before I would be seen by Dr. she said she would check with the nurse and let me know.

I saw her pass several times past my door, but she never got back to me about the time. I let her know I will leave as I am in a lot of pain, I waited 30 minutes she never came back, such a horrible experience, they call themselves dignity health services, but!!!

there was no dignity in being ignored and left waiting,

no dignity in being in severe pain and shifted from one waiting room to another
and

still not be attended within an appropriate time frame.

What a scam: There name should be:

No Dignity Health Services

My husband was there at Dignity hospital in Laveen for a possible stroke. So obviously not the best day to start. The physicians and nurses from the stroke team are excellent. Unfortunately there was one dark spot and that was a nurse called Suzy. She was rude to me and my husband. The bell from the monitor went off two times for over 10 minutes. Now I know health care workers can be very overworked but for suggesting it was very loud for someone having a possible stroke she handed me a bit of an attitude She said it was a lead issue and that they had already heard it but then failed to fix the alarm. Twice. This alarm was still going off when I went to get some food so I told Suzy it was still going off she said she would get to it but was sitting in front of a patients room on her phone. About that time my husband’s nurse was returning from lunch so I told him. . Suzy happened to be sitting beside my husband’s nurse so I told him “I told this nice lady but it’s still going off. For that she shot me a nasty look. Well I chose to make sure she and I weren’t having a misunderstanding and had planned to write a review stating the problem so I asked for her name and briefly explained my point of view. Well boy that didn’t go well at all. She told me that there are many patients who’ve been hearing there alarms for hours. Furthermore she said she wasn’t on her phone but instead had been watching a patient that was struggling and needed close observation which she told me is technically a HIPPA violation. Maybe she was having a bad day and maybe even we both were but I felt she could have shown much more kindness than she did in this instance. Again, the stroke team was especially kind and considerate and if it were not for Suzy this visit would have been five stars.

People pass away at the hospitals managed by Dignity Health and the hospitals cover it up and send people to an off-site freezer without notifying County officials and loved ones. This is a disgusting practice... Maybe they should be called No Dignity Health.

Theresa, the referral clerk from the call center in Santa Maria is extremely rude, interupts and is very disrespectful. She is uncaring as to where she sends the referrals for tests and uninformed as to where tests can be performed locally and insists on sending the clients to go needlessly to other facilitates many miles away. She does not care about the results of her actions. She was told to not call again, but she did numerous times and then again. That is Harrassment!Theresa, the referral clerk from the call center in Santa Maria is extremely rude, interupts and is very disrespectful. She is uncaring as to where she sends the referrals for tests and uninformed as to where tests can be performed locally and insists on sending the clients to go needlessly to other facilitates many miles away. She does not care about the results of her actions. She was told to not call again, but she did numerous times and then again. That is Harrassment!

Michele Bernardo, a recruiter for Dignity Health in Nevada, scheduled a phone interview and never called or followed up. Waste of my valuable time.

Coming from a medical family I am appalled at this system. There are good doctors at Diginity, but the medical system is broken. It seems to happen when corporate greed gets in the way.

It takes forever to get an appointment and when you get an appointment, they don't listen I don't know what to do. They're just not good people

I was a patient on Thursday night I believe. I was having trouble breathing. My RN was the best ever. I know Darcy was the person whom did blood work and very good at what she does. I am blank on my RN's name. I think his name was Erick. The Dr. On duty was EXCELLENT. THESE 3 were very compassionate about there jobs. I was feeling real bad when I came. I stunk like urine from coughing before I came by ambulance. I was so uncomfortable at first. But they all made me feel better. I can't say enough good things about them. My RN deserves a big raise. And a huge bonus. No one coached me to say or do anything. These people concentrate on making there patients better.

Not only does it take several weeks sometimes months to see a specialist they are constantly calling to reschedule appointments, for everything. Luckily I have a medical plan that I can see any doctor or medical group. So I will be changing.

Money is the bottom line with this corporation. Not health, not wellness, not quality of life. Money. Dignity would not work with me on a payment plan, instead telling me that I comply with their terms or it goes to collections. My offer was $70 a month. They would not budge off $83.50 a month, explaining that it was against their policy to go any lower. All heart, these people. But they're not people. They're a cold, calculating, money-hungry corporation. Don't be fooled by their warm, fuzzy commercials telling you they care. You could die as far as they're concerned.

Watch out for nurses inappropriate behavior! While my mother was in the hospital, a nurse named Justin Marasigan, followed me down to the cafeteria to ask for my number. Shortly after, he was trying to kiss me in the parking lot! St. Rose Hospital hasn't done anything about it. How often is something like this happening?? They are allowing this unethical and inappropriate behavior?

Actually it's zero stars. I called the police department and they took me to emergency at dignity health hospital. My movements of my body was uncontrollable. I could hardly function. They billed my insurance company for no treatment at all. Every time I went to get help it was always no treatment at all.

Horrible healthcare! I've been with them 15 years and this is the worst ever. I'm probably going to go to a different provider next year. Stay away unless you have a lot of time to spend playing phone tag, waiting on hold and then having the departments screw up your referrals.

Dealing with Dignity has been a joke. The ombudsman cares more about covering the hospital's a$$ than trying to help. Complete opacity in investigating and responding to a situation where someone obviously screwed up, and it wasn't me. I showed up for a surgery and my doctor amazingly did not. She never told the hospital she wasn't coming, and she lied about my insurance company denying authorization for the surgery. She never bothered to get authorization and the hospital never bothered to confirm what she had done. After I was sent home, they told me they have no oversight over doctors and couldn't do anything about what she had done. Enen though she wears their logo and is in their care network and has privileges at the hospital. Adding further insult to injury, I got a bill for several hundred dollars about a month later. No itemization or explanation. I have to call and request that an itemized bill be sent. When it's sent, it's related to the surgery I never had. I never made it out of their lobby and they want to bill me?!

Dignity Healthcare is all about telling you in glowing terms what you should receive from them in terms of healthcare, and then doing exactly the opposite in practice and performance.

First, they are averse to public contact. If you call the Dr. who oversees your care, you initially get passed off to a call center so they can "filter" your reason for calling. After several other transfers, you may be lucky enough to actually talk to someone who works in your doctor's office. You'll never reach the Dr.'s office directly.

Second, they document every conversation, every call, every emotion that you express (frustration, anger, etc.) and that becomes a part of your permanent health record. Many things will go into your permanent medical record incorrectly because the Dr. was not accurate in what he entered. And there is no way you can correct that. Why is this being done by Dignity health professionals? My guess is because they are really practicing law, not medicine.

Third, there is an appalling lack of basic communication skills among staff and doctors toward patients, especially with regard to prior medical issues and current concerns. When a doctor and patient are in the examining room, the doctor pays more attention to writing his narrative on computer than she/he does to listening to and examining the patient. It is a sort of "theoretical medicine" that is being conducted between doctor and patient rather than a hands-on practice based on examination and diagnostics.

On a recent visit, I talked with my doctor for perhaps 20 minutes in a sort of question-and-answer format. He dismissed most of my concerns and was more interested in suggesting websites that had to do with healthy eating and living. He never looked in my ear regarding recent hearing loss and pain there, and, almost as an afterthought, quickly listened to my heart only (not my lungs) before he exited the exam room.

If you expect Dignity Healthcare to deliver the same type of medicine as healthcare professionals used to deliver, you will be sadly mistaken. But they always make sure to get your primary and secondary insurance information correct. But what is your insurance paying for? In my opinion, a lot of borderline competence and minimal-standard medicine. Dignity should look after their patient's best interests first rather than their financial viability.

I'm not in the healthcare business so I can't tell them how to fix it. A return to traditional Dr.’s Office medicine could be a start. I can say that if you use words like "diginity" and "respect' in your promotional material and don't exhibit that with a caring, competent work force, you may fool some, but not all of the public. If Dignity Healthcare continues to make medicine solely a business, I predict it will fail in both.