Lodge Brothers (Funerals) Ltd Bewertungen 

This review relates specifically to the Lodge & Monk (Lodge Brothers) branch on Woodbridge Road, Guildford.

We chose this branch because they had looked after our family on two previous occasions, and those experiences gave us confidence to use them again. Throughout the arrangements, Cyd organised everything and Chris led the team. They were kind, polite and did their best to accommodate our requests, and we were grateful for their efforts.

Unfortunately, our experience during the final two visits to the Chapel of Rest overshadowed what had otherwise been a well-organised service.

We fully understood that visiting time would be limited to help preserve the deceased, and we respected that completely. However, despite everyone being aware of the time restriction, we felt unnecessarily rushed during our final moments.

On one visit, although only a few minutes remained, the chapel door was opened without knocking and we were told our time was up. It felt abrupt at such a sensitive moment.

On our final visit, Chris remained inside the room while we said our family prayers. We had hoped to have complete privacy for those last moments. Before we had finished saying our final goodbyes, the door was opened again without knocking and we were told our time was up.

These were moments that our family will never have again, and the way they were handled made an already heartbreaking experience even more distressing.

I am not writing this to criticise the staff personally, as everyone we dealt with was courteous and professional throughout the arrangements. Rather, I hope this feedback encourages the Guildford branch to review how final Chapel of Rest visits are managed. A gentle knock before entering, waiting for a response, and allowing families to finish a prayer or final goodbye before interrupting would make an enormous difference to families at one of the hardest times in their lives.

We chose Lodge & Monk because of our previous positive experiences, so it is genuinely disappointing that our final memories of the Chapel of Rest were handled in this way. I sincerely hope this feedback helps improve the experience for future families visiting the Guildford branch.

Excellent service provided. Communications via email were very good and promptly responded to. Very happy with quality of the work provided by the stonemason.

The service I received from Lodge Brothers was excellent and the staff were caring and efficient

We were very glad that we had chosen Lodge Brothers as we were treated with such care and professionalism from beginning to end. The funeral service was exactly as we would have wished.

Jackie was lovely and instantly understood what we wanted. She was supportive and talked us through everything. Cant recommend Lodge Brothers enough

Thoroughly professional service from initial contact to duties at the crematorium. Great information and always available to help with any questions.

Tracy Teague was patient and competent and able to cheerfully resolve a number of issues relating to my sister's cremation.

I am very grateful to her because on the day everything went just as we would have wished.

We send her our warmest congratulations on becoming a grandmother

J Paul Wilson, brother of deceased

Very professional and caring service. Handled everything we wanted and we have no complaints

Why 5 stars ... It is very simple really ... they were friendly and totally professional all the way through the process of organising , delivering and laying a memorial stone for my parents

💯 professional experience and also so very attentive to all our needs.
Attention to details was at a very high standard and every person we dealt with are exceptional to the core

Thank you so much for making things very easy and without stress.

Very much appreciated by all our family

Very professional and understanding. Everyone we met and who supported us were wonderful and compassionate. Thank you all

Lodge Bros.memorials made a very beautiful grave and headstone for my husband’s grave.
Dave in the Memorial department was very considerate, sensitive and helpful.I was very pleased with the results.

good service . first time experience but will recommend to use their services .

Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad circumstances, it was as though the funeral was being handled by an old friend we had known for years. I cannot recommend her highly enough.

On the day of the funeral, everything went like clockwork, and every member of the funeral party was excellent.

Thanks to the whole team at Lodge Brothers for being so great at such a sad time.

A smooth and caring experience from start to finish

Thankyou so much for the excellent work you did for our family. The headstone was stunning and far exceeded our expectations. Dave and Mary were excellent in their communications and updates regarding the whole process. Extra mention to Shoba from my local Dedworth , Windsor branch who was also very helpful. Cannot fault the whole process from start to finish. Thankyou to you and all the staff !

Lodge Brothers did an excellent job of refurbishing my parents' grave -- including cleaning the marble and re-lettering the inscription. The company were easy to communicate with and most helpful. I found the price reasonable and the work was carried out very quickly. All in all I was very happy and would use Lodge Brothers again.

The staff were very knowledgeable throughout the whole process

Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attentive to everything we wanted to include in our Mum’s funeral to make it personal to her and a celebration of her life - especially Sally and James. As sad as the occasion was, with the support and expertise of Lodge brothers, our Mum’s service was simply beautiful.

I cannot thank the team enough for the care, compassion, and professionalism they showed throughout such a difficult time. Every member of team was kind, sensitive, and respectful, making a hard experience just that little bit easier. From the administrative team through to the funeral directors on the day, we felt completely supported and knew we were in safe hands. Everything was organised perfectly, ran seamlessly, and was carried out with the utmost dignity and respect. Huge thanks to the whole Team.