Lordgun Bewertungen 

Antwort von Lordgun

24. Sept. 2026

Dear customer,

thank you for placing feedback.

We understand the frustration caused by a shipment that was not successfully delivered.
We would, however, like to clarify several points.

LordGun does not send out empty boxes. When the customer contacted us after being informed by the local courier branch that there was an anomaly with the shipment, we immediately opened a delivery investigation with the courier, as we do with all reported delivery issues.

At that stage, the courier had not confirmed to us that the package was empty or otherwise compromised. Delivery investigations are handled by the courier, and until the courier provides us with information or a final outcome, there is unfortunately no additional information that we can reliably provide to the customer. This should not be interpreted as a refusal to assist or as a lack of action on our part.

The courier has only recently confirmed to us that the goods could not be retrieved. Following that confirmation, we proceeded with issuing a refund.

In the meantime, the customer also initiated a dispute through their credit card company. When such a dispute is opened, the payment may be placed on hold by the card issuer, which can affect the processing of a separate refund. We have already confirmed that the refund may be issued, but the subsequent handling of the disputed funds is ultimately between the customer and their card issuer.

We would also like to clarify the timeline described in the review. The entire process, from the customer first reporting the delivery issue to the courier confirming that the goods could not be recovered and our proceeding with the refund, took less than one month. While we understand that any delay is frustrating when an order has not arrived, we believe it is important to clarify that the matter was actively investigated throughout this period and was resolved on our side as soon as the courier provided its final confirmation.

Kind Regards
Lordgun Team

Antwort von Lordgun

17. Sept. 2026

Dear customer,

Thank you for sharing your feedback. We’re sorry to hear that you did not receive your order.

When a courier or customs authority requests documentation from our company, the courier sends us the specific requirements, and we complete and return the requested documents directly to them. If customs requires information or documentation that can only be provided by the recipient, the courier contacts the customer directly. In some cases, the courier also informs us that information is required from the customer, in which case we contact the customer to make them aware of the request.

As the sender, we cannot provide personal information or documents on behalf of the recipient when these are required directly from the customer.

We’re unable to identify the specific order referred to in this review from the information provided. If the parcel was returned to us because the documentation we supplied was deemed insufficient by customs, we will issue a refund once the parcel has been returned and received by us. If, however, the parcel was returned because the requested information or documentation was not provided by the customer, the applicable original shipping and return shipping fees will be deducted from the refund amount in accordance with our policy.

Kind Regards
Lordgun Team

Antwort von Lordgun

17. Sept. 2026

Dear customer,

thank you for your feedback.
We see that your order has been delivered. We cannot find new emails from you: if you have questions, please contact our customer service.

Kind Regards
Lordgun Team

Antwort von Lordgun

17. Sept. 2026

Dear customer,

thank you for your feedback.
We are sorry that you received the wrong battery. This was the result of an inventory error on our side, and we fully acknowledge that mistake.

However, we would like to clarify that our staff did not leave the matter unresolved, nor did we refuse to provide solutions. We made several proposals to resolve the situation.

First, we offered the customer the option of keeping the battery, which is an expensive and difficult-to-source product, while receiving a 50% refund of its value. This proposal was declined.

We then offered a full refund for the order, provided that the battery was properly disposed of and that the customer supplied proof of disposal. This is necessary because we cannot issue a full refund while the customer retains the product. Since this is a battery, it must also be disposed of through an appropriate recycling facility or local authority rather than placed in ordinary household waste. Alternatively, where appropriate, we asked whether the battery could be safely disassembled.

The customer subsequently sent us a video showing the battery being placed in a regular garbage bin. Unfortunately, this did not meet the disposal requirement we had communicated and is not an appropriate method for disposing of a battery.

We understand the customer's frustration regarding the original shipping error, and we take responsibility for that mistake. However, the statement that we “stole” from the customer or refused to resolve the issue does not accurately reflect what happened. We offered multiple solutions, including a substantial partial refund and a full refund upon proper disposal of the incorrectly supplied product.

We remain willing to resolve the matter once the battery has been properly disposed of in accordance with the instructions provided.

Kind Regards
Lordgun Team

Antwort von Lordgun

3. Sept. 2026

Dear customer,

thank you for your feedback.

We’re very sorry that your order arrived without the nipple. We understand your frustration, and we apologize for the inconvenience this caused.

Because the spoke was incomplete, we have already refunded the full amount of the product. Please note that shipping fees are generally non-refundable once the courier has completed delivery. However, given the circumstances in this case, we want to make this right.

We sent you an email today with instructions on how to proceed so that we can also issue a refund for the shipping fees.

We sincerely apologize again for the inconvenience and for the lack of communication regarding your request. We appreciate your patience and the opportunity to resolve this matter.

Kind Regards
Lordgun Team

Antwort von Lordgun

2. Sept. 2026

Dear customer,

thank you for your feedback.
We are sorry to hear that you had this experience and regret any inconvenience caused.

As we are unable to identify the customer from the username provided, we cannot verify the specific order or refund in question. However, we would like to clarify our refund procedure.

For returned items, the refund is issued once the parcel has been delivered to us and our team has completed the necessary checks on its contents. In accordance with our Refund Policy, we have up to 14 days from the date of delivery to process the refund.

If, in this particular case, the refund took longer than usual due to an exceptionally high volume of work, we sincerely apologize for the delay.

Regarding the refunded amount, customers are refunded the value of the returned product. For returns sent from countries outside the European Union, any customs duties or charges incurred when receiving the parcel are the responsibility of the customer. Where necessary, we may advance these charges in order to receive the package, and the corresponding amount is subsequently deducted from the refund.

Kind Regards
Lordgun Team

Antwort von Lordgun

2. Sept. 2026

Dear customer,

thank you for your feedback.
We are sorry for the delay in the delivery of your package.

Your order left our warehouse on the very same day you placed it. Unfortunately, it appears that there was a delay on the courier’s side during the delivery process, which was beyond our control.

We sincerely apologize for the inconvenience caused and understand your disappointment, especially considering that you had paid for an express delivery service. We will take your feedback into consideration and continue to work with our courier partners to ensure that such situations are avoided in the future.

Kind Regards
Lordgun Team