Lordgun Bewertungen 

Antwort von Lordgun

28. Juli 2026

Dear customer,

thank you for placing feedback.

We're sorry to hear that you were disappointed with your experience.

Our company is based in Italy, and all orders are shipped from here. Shipments to countries outside the European Union may be subject to import duties, taxes, and customs clearance fees imposed by the destination country's customs authorities. These charges are determined by local customs and are collected by the courier on their behalf—not by our company.

Unfortunately, we are unable to estimate these fees in advance, as they vary depending on the destination country's regulations and customs assessment.

We do not hide this information. Before completing an order, customers are informed in the shopping cart that additional import charges may apply, and a pop-up notification regarding customs duties is displayed before checkout. This information is also available in our shipping policy:
https://www.lordgun.com/help/delivery-infos

We understand that unexpected import charges can be frustrating, but these fees are beyond our control and are the responsibility of the importer in accordance with the destination country's customs regulations. We're sorry that you chose to refuse the delivery and hope this explanation helps clarify the situation for future customers.

Kind Regards
Lordgun Team

Antwort von Lordgun

28. Juli 2026

Dear customer,

Thank you for taking the time to share your experience. We're sorry to hear that we didn't meet your expectations.

We are currently experiencing a particularly busy period, which has unfortunately resulted in longer response times than usual. While our replies are often concise, our intention is always to provide clear and relevant information rather than lengthy messages.

We regret that you felt our communication was dismissive or that your issue was not resolved satisfactorily. Your feedback is valuable, and we'll continue working to improve both our response times and the quality of our customer support.

Kind Regards
Lordgun Team

Antwort von Lordgun

6. Juni 2026

Dear customer,

thank you for your feedback.

We are sorry to hear that your order did not arrive within the expected timeframe.

The express shipping service applies to the courier's transit time once the shipment has been dispatched. Unfortunately, while we can arrange and pay for an express service, we cannot guarantee delivery times in circumstances outside the courier's control.

Please note that couriers do not generally refund shipping charges when delays are caused by factors such as customs inspections. Customs authorities have the right to hold shipments for inspection, and neither the courier nor the sender can influence or expedite this process.

Kind Regards
Lordgun Team

Antwort von Lordgun

6. Juni 2026

Dear customer,

Thank you for your feedback.

The shipping fee charged at checkout covers the transportation service from our warehouse to the destination address, just as with any online store.

For shipments sent outside the European Union, import duties, taxes, and customs-related charges may apply according to the regulations of the destination country. These charges are not determined or collected by Lordgun and are the responsibility of the importer.

In some cases, the courier may also charge an additional brokerage or customs clearance fee for handling the import process and collecting duties on behalf of local customs authorities. These fees are established by the courier and local regulations, and are independent of our company.

We understand that unexpected import costs can be frustrating. If you believe the courier has applied incorrect or excessive brokerage fees, we recommend contacting the courier's customer service directly, as they are the party responsible for those charges.

Regarding your comment about reviews, we would like to clarify that customers are free to leave both positive and negative feedback on our website. In fact, our Feedback section contains reviews of all ratings, including critical ones. For this reason, we are unable to verify your claim that negative reviews are not permitted.

Kind Regards
Lordgun Team

Antwort von Lordgun

6. Juni 2026

Dear customer,

thank you for your feedback.

We're pleased to hear that many of your orders have met your expectations and that our delivery service has been reliable. At the same time, we're sorry that this particular experience left you disappointed.

Unfortunately, the item in your order became unavailable due to a stock issue. Following your request, we proceeded with the cancellation and issued a full refund as quickly as possible. We understand that situations like this can be frustrating, especially when you're looking forward to receiving a specific product.

We also regret that our communication did not meet the standard you expected.

Thank you again for your feedback and for your continued trust in us. We hope to have the opportunity to provide you with a smoother experience in the future.

Kind Regards
Lordgun Team