We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Mehr ansehen
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time. Julie is a great asset to your Company and shoul... Mehr ansehen
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Akzeptabel
624 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
You could not find a record of my…
You could not find a record of my journey even though I entered the correct registration, date and time of travel. The charge is showing on my bank as having been taken. I have never had a problem before. I cannot claim this money back from my expenses without the receipt.
16. Juni 2026
Antwort von M6toll
Hi Tasmin and we're sorry for any inconvenience caused. We will be looking into your query further and will come back to you as soon as we can. We appreciate your patience at this time.
If you need anything else in the meantime, or would like an update on your query, you can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Responded quickly and efficiently as…
Responded quickly and efficiently as always
So easy to deal with
15. Juni 2026
Antwort von M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The response was quick and engaged via…
The response was quick and engaged via email
Unfortunately, was not happy at all as it was a mistake to take the M6 Toll and only got a refund half! It was £18.40 to turned around and only got a refund of £9.20
We did not use the service to be charged £9.20 out of pocket
15. Juni 2026
Antwort von M6toll
Hi Irene. We're sorry that you had a bad experience and we will take your feedback on board. We apologise for any inconvenience caused through contacting us and in receiving your refund.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very fast response to my question and a…
Very fast response to my question and a good outcome all round
15. Juni 2026
Antwort von M6toll
Hi Mr Taylor and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Sorted out my query very quickly…
Sorted out my query very quickly (vehicle wrongly classed)
15. Juni 2026
Antwort von M6toll
Hi Frank and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Service and response
Service and response: 5 stars. Absolutely perfect.
*Suggestion for M6 Toll Management:*
Develop a dedicated mobile application with the following features:
1. *Payment monitoring* - live balance, top-up history, and transaction receipts
2. *Travel & motorway updates* - real-time traffic flow, slow traffic alerts, and diversions
3. *Toll pricing info* - current charges, peak/off-peak rates, and alternative route costs
4. *Journey planner* - ETA updates based on live traffic + toll costs
5. *Notifications* - instant alerts for incidents, road closures, or delays on M6 Toll
This would really help drivers plan better and avoid hold-ups.
15. Juni 2026
Antwort von M6toll
Hi Rai and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
We're also really grateful for your thoughts and ideas regarding an M6toll App. An App is something we are considering and your suggestions are certainly very helpful!
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Daylight robbery
Daylight robbery charged twice £19.60 seven minutes apart for a pick up, which they classed as a category 4 vehicle.
10. Juni 2026
Antwort von M6toll
Hi Paul. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Needed receipt for work expenses
Needed receipt for work expenses, very easy on website to get this information which was great and quick.
12. Juni 2026
Antwort von M6toll
Hi Craig and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had to phone as we hadn't heard about…
Had to phone as we hadn't heard about the exemption pass, they were very helpful and sorted it out there and then for us, super quick can't fault the guys on the phone thank you very much
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Karen and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll. We are looking to make changes to our MEP in the future so that the process is automated and will renew automatically.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Disgraceful rip off service!!
Disgraceful rip off service! Wrong turn, probably less than a mile £9.10 !! Can’t get a receipt for your payment unless you go to their website, then it doesn’t find your details! No visible pricing signs, a complete con!
Avoid this rip off service !!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mr Greaves. We're sorry that you had a bad experience and we will take your feedback on board. We do publicise our prices before every entrance to the road, but appreciate you didn't see them. We apologise for any inconvenience caused.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
When poor customer service
When your devices would not accept my cards had to pay via web using same cards. When payment eventually went through no confirmation was sent to me until 3 days later. Went into my bank to find out if payment was made. Because of this avoided toll on return journey. Think had a call from your centre as had put a couple of requests in for help but call was so garbled and noisy could not make it out. The road it's self fine. Cards work fine other places.
9. Juni 2026
Antwort von M6toll
Hi there. We're sorry that you had a bad experience and we will take your feedback on board, particularly regarding the card and receipt issues.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Friendly and helpful team
Any member of the toll team I have had dealings with have always been a great help, their knowledge and attitude have always been first class!!
11. Juni 2026
Antwort von M6toll
Hi Jamie and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had a query with card payment which was…
Had a query with card payment which was solved promptly
10. Juni 2026
Antwort von M6toll
Hi Mark and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Excellent customer advisor
The customer advisor Steve made every effort to simplify the renewal. Friendly, efficient and very helpful.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Stephen and thank you for your positive comments regarding Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Fantastic business
Fantastic business. I always use this road on my journeys south, great value for money. No potholes, no dead badgers, just smooth blacktop. The services are great as well, they don’t have that industrial feeling. Whilst there I spoke to Julie who gave me some great advice about the M6 toll lite, a perfect product.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Scott and thank you for your positive comments about the road and Julie! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
You have priced yhis out of usage will…
You have priced yhis out of usage will not travel on this toad agsin
10. Juni 2026
Antwort von M6toll
Hi Sue. We're sorry that you don't think M6toll is worth it any longer. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was forced into following a Diversion…
I was forced into following a Diversion that took me onto the M6 Toll road, which I purposely didnt want to use and hadn't factored a £11.60 charge into my journey. I complained to M6 Toll and they just directed me to Highways etc. I just feel like Im being pushed around until I go away.
Registration AX24EYV
10. Juni 2026
Had an issue with my debit card but all…
Had an issue with my debit card but all was resolved by a very professional lady who was very polite & knowledgeable!
9. Juni 2026
Antwort von M6toll
Hi Patrick and thank you for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Mr Gambrill. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on the road and on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter (www.m6toll.co.uk/pricing). However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Complaint Not Resolved – Blank Toll Price Signs
I am updating my review following further correspondence with the M6 Toll complaints team.
My original complaint related to the toll price display signs appearing blank when I entered the M6 Toll near Cannock. I believed it was important for drivers to be clearly informed of the charge before entering the toll road. Initially, my complaint was rejected, despite the possibility of a power issue affecting the signage being acknowledged.
After pursuing the matter further, the complaint was reviewed again. I was subsequently informed that some of the information previously provided to me was incorrect, and a full refund was approved. I was also advised that additional training would be provided to the staff involved regarding complaint handling and the management of the road.
While I remain disappointed that the issue was not resolved correctly at the first stage, I appreciate that the company took the time to review the matter thoroughly, acknowledged the error, and agreed to issue a refund. I also appreciate the apology that was provided.
For that reason, I have updated my review to reflect the final outcome and the action taken to resolve the complaint.
10. Juni 2026
Antwort von M6toll
Hi there and thank you for your detailed review. We sincerely apologise for any inconvenience caused from your enquiry. We appreciate that we made an incorrect decision initially, but are glad that this decision has now been overturned and you have been refunded for your journey.
We will take steps to improve our processes and complaints procedure to ensure this does not happen again. Certainly you should not have to leave a bad review to obtain the result that you desired.
We appreciate that you are within your right to leave a negative review, however if you are now satisfied, then any amendments to your original comments would be gratefully received.
Again, we are sorry and thank you for your patience.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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