Maisonette Bewertungen 

Quick and easy resolution to a forgotten discount code on my order. Will return!

All items can in plastic wrap with no tissue or gift box. Not very classy

I had a terrible experience with Maisonette’s customer service. USPS lost my package, and despite reaching out when the tracking hadn’t updated for five days, they still charged me a $9.95 restocking fee to return the item. It makes no sense to penalize customers for something completely out of their control. This is unacceptable service, and I won’t be shopping here again. Beware of their return policies especially since they mostly sell childrens clothing!

Additionally they only have email customer support.

I love the variety and the quality of the clothes and toys on Maisonette. They carry under their broad umbrella some of the most iconic children fashion European brands. I am personally a big fan of Jacadi. There was a hiccup with one of my orders and they resolved it in no time. I contacted them on a Sunday after hours and still managed to get a detailed answer and a plan of action from their concierge minutes later. The quality of the customer service is impressive. I highly recommend Maisonette.com

Having shopped for baby clothes with you, I reached to discuss a registry.
Customer service got right back with me and were very helpful.

I have ordered from Maisonette for years. I was recently incredibly disappointed in them for their dishonest return practices. I ordered a dress for my daughter in 2 sizes because I wasn’t sure which would fit. Before ordering I confirmed the items were returnable. When I requested a return label Maisonette’s customer service told me the item was Final Sale, despite this not appearing anywhere in the item description, my cart, my email confirmation, or elsewhere. The returns portal even said “this item is returnable until March 5.” When I pushed back on Customer Service the best they were willing to do was offer me a 20% discount on the dress (a $200 item). I am so disappointed in Maisonette. I won’t be ordering from them anymore.

Item was in great condition, packaged beautifully and although it didn’t arrive on time and I paid for 2 day shipping, they refunded my shipping charges promptly.

Very prompt and easy

Fast and easy resolution when I received the wrong item which is much appreciated as i'm close to my due date. I will happily shop here again.

Two stars for having a nice selection of goods for kids. The second you need anything from them, however, their customer service disappears. They were 5 days late prepping my order for shipping. No biggie. I reach out and say "please ship 2-day so I still get it in time." Crickets. For 5 more days. By the time they responded, the item had been shipped regular mail and would be too late to be useful for me. They apologized and asked if there's anything they could do. I say, disappointing but fine, I'll just return. Then I get the item and they say they won't allow a return on it because it's final sale. So I remind them of their "anything we can do" offer from earlier and they ghost. Literally no response. I ask again, "You're really not going to help me?" Silence. So they're late on everything and now I'm out $150. I'm dying to not use Amazon but this kind of experience makes it really hard to support a place like Maisonette. They're all cute and sweet until you need something, then they're nowhere to be found.

I returned two pairs of shoes over two months ago. Their site states that they have received the shoes and are processing the return. It has been over two months and I have not received a refund. They do not have a current phone number. They do not respond to emails. I will never purchase from them again.

If only I could give lower. Shop small and with a company that actually cares enough about its customers to have a phone number. Find the items you want somewhere else - even Amazon would provide better customer service.

beautiful product, terrific presentation, shipping great and customer service super efficient. love the gift that I bought and can’t wait to give it.

This company does not respond to customer service emails. I ordered a locker. I received half of the parts in a box and never received the other half. They will not respond to my email inquiries for when I can expect the rest of the locker. There is no phone number on their website to call. I spoke to my credit card company about blocking the charge. I personally wouldn’t buy anything from Maisonette again.

No follow up on lost order M482026283 . they've left me in limbo. no replies to my email. won't be shopping here again.

TERRIBLE CUSTOMER SERVICE.

I received an expensive gift, however it was defective, they barely respond and I want to return it. They are offering to send a part but i want nothing to do with that, I'm not taking apart a whole gokart in hopes it may work. I'm extremely upset with this company and the "vendor" they use, they should work on filtering out these vendors and do right by the customers

I'm having a similar experience as others on this site. They received my timely return on December 30 and have not issued a refund and will not respond to my emails.

I returned a Xmas gift for refund and it was received by Maisonette on Jan 7. I tried multiple emails asking about a refund without a single reply. The phone number doesn't work either. No way to contact them. They have ghosted me.

Received a defective Banwood Scooter that was a Christmas gift I had purchased for my son. Was impressed with how both Maisonette and Banwood handled my issue. I sent a video of the issue and they responded that they would replace the item. I have not received yet but was happy that the resolved quickly and easily.

Truly excellent customer service. Swift and smooth. Would recommend on that, though cannot review product (it was damaged and refunded).