Maisonette Bewertungen 

One happy customer. Service was great and appreciated very much. No hassle to get total refund for damage item. I will buy from this company again and again. Thanks for quick response about everything.
I will recommend my family & friends.
Thank You.

I wish I could leave zero stars. I ordered 2 outfits for my sons for picture day and paid for expedited shipping. Part of one of the outfits was out of stock and was not shipped. Maisonette will not refund the amount of my expedited shipping or return shipping. After one email, they quit communicating with me. I paid extra to ship items I did not receive. They are at fault for having the item still listed and allowing me to pay for it. So upset

Awful, avoid this company at all costs. They had incorrect photos for the item I bought, sent me a much smaller version of the item. I emailed them several times about the false advertisement, asking them to rectify/address the issue, with no response from them. Checked the listing for the item I bought a few days after emailing them about the issue and they CHANGED the photos to the actual item they were selling (what I received) and lowered the item's price as well.

Great experience! Loved the free shipping and fast delivery service! Highly recommend ordering from Maisonette!! And their products are wonderful!

I had a great experience with Maisonette’s customer support. They were quick to respond, kept me updated throughout the process, and resolved my issue efficiently. Really appreciated the clear communication and friendly tone — thank you!

So far so good, customer service helped me to answer my questions.

Fraud. Bought a Tulle Arc Set and it’s trash. The description doesn’t say anything about a child using it despite its photos indicating that it is. Once brought to their attention they legit refused to return my money. BEWARE.

Some of the worst customer service you can experience. Truly just awful. Don’t buy from this company.

Great customer service.
Very helpful and fast response.

Great customer service! They were able to help when I had some questions about my order.

Truly exceptional customer service. Went so far above expectations to fix my issue.

Easy and very quickly responsive customer service. My item came damaged and although they didn’t have a replacement, they communicated immediately after I reached out and refunded very quickly

I bought and sent a gift to my daughter, but my Billing address kept moving to my daughter's address where the gift was being shipped. I was worried it would not accept the order, and I wrote a quick note to Maisonette. In about 15 minutes they replied and told me it would be taken care of immediately and it would be delivered with no problems. I was so surprised and grateful to have this resolved so quickly. I've never had a faster response from any online sale problem!

I purchased a dress for my grandaughter using the sizing chart. Whe it was received it was too small. I then purchased the next size up and attempted a return. They said it was on "Final Sale" and they do not issue returns on Final Sale items. The problem is that it does not say final sale on their web site, it is only in the confirmation email (down at the bottom where you may not see it is a message preview) that it says Final Sale, but this after I purchased. Very Sketchy. Am now working with Credit card company to rectify

Customer Care was excellent, prompt, polite, and went over and beyond by reaching out to the vendor when they didn't know the answer to a question. I truly appreciate it when someone is not only friendly, but also informative, transparent and diligent.

My Customer Concierge Von was absolutely wonderful! I had placed an order and missed a mistake I made on the order when I reviewed it before submitting. Von was so patient and helpful to assist in getting the mistake taken care of on my order.

Love quality and service

I reached out for help with the Promo code and was assisted right away

I found the customer service lacking. Ordered a dress - it went on sale not even 24 hours later and they would do nothing. Anyone else would give you a coupon or something. And the dress ran very small - not noted - so I asked to exchange the size and they would not do anything since it was final sale. But they did not indicate the sizing issue on the website.
I would not use this site again. It's telling they don't even have a phone number. Buyer beware. Although reviews were good for me customer service is key- on a dress for more than $100!