ManMade Cycle  Bewertungen 201

TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have used twice now and had a very positive experience both times - offered prices for second hand goods were genuine, which hasn't been my experience with other electronic resale companies. Would rec... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Worse company to sell your used stuff to. Go for other companies, there business practices are awful and anti-consumer. They want to operate like subscription based platform. Not at all useful. Woul... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Love the easy, straightforward process in selling my old device. One thing I think could be improved is the device self-assessment process. I wish the calculation considers overseas device factor... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine c... Mehr ansehen

Unternehmensdetails

  1. Elektrofachmarkt

Vom Unternehmen geschrieben

At ManMade Cycle, we operate under the guiding principle that every device deserves a second chance! In our contemporary digital landscape, the sustainability of technology is not just a luxury but a necessity. That's why we've dedicated ourselves to the responsible and efficient rehoming of high-demand gadgets like MacBooks, iPhones, iPads, and Windows PCs, ensuring each item gets its chance to fulfill its functional lifespan. When you engage with ManMade Cycle, you're signing up for more than a service; you're advocating for a more sustainable, tech-forward future. Our eco-conscious approach doesn't just save devices from premature recycling or landfill; it offers you a smart, environmentally friendly, and cost-effective way to upgrade. Whether you're buying or selling, you'll have peace of mind with our 30-day change-of-mind return policy and a robust 365-day warranty, covering you far beyond industry standards. Our commitment to your satisfaction is paralleled only by our dedication to transparency and security, providing you with a smooth, reliable transaction process. By choosing ManMade Cycle, you're not just making a practical choice; you're joining a community that respects the value and potential of technology in our world. Don't just discard — discover the potential in giving technology another chance to shine with ManMade Cycle. It's not just a purchase; it's a positive contribution to our collective future. Buy and Sell MacBook, iPhone, iPad with us today!


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

201 Bewertungen

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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 42 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Don’t waste your time, questionable conduct, terrible service.

Really liked the idea behind this company however don’t waste your time, money or energy, simply too slow with poor communication and questionable conduct.

Ordered a MacBook on Monday 22/5 that was required for my son to start school the following Monday 29/5.

Website states goods are ready 4-12 hours for pickup orders, why they couldn’t despatch an order within the same time I’ll never know.

Reached out to Evan on Wednesday 24/5 and mentioned the urgency, requested upgrade to express post at my cost, was assured it would be sent that day.

Checked again first thing Thursday 25/5, still not sent, made several attempts to contact to no avail. I then requested a refund at 11:31am, Evan finally replies after 1pm that it’s too late since it’s been sent and he will send me the invoice for express post shortly.

Received the additional invoice at 2:14pm, tracking shows connote entered after my initial request and parcel was not collected until 4:53pm, item has not arrived in time.

I now need to pay more to send it back and chase up the refund that was already requested, suspect I’ll need to raise with Consumer Affairs/Fair Trading for a full refund, including postage.

Update - 14/6, still waiting for agreed “partial” refund, less Afterpay fees and postage - That I paid both ways, issue now escalated to Consumer Affairs and Afterpay.

Final update - Partial refund processed within 15 minutes of escalation..

28. Mai 2023
Bewertung ohne vorherige Einladung
ManMade Cycle -Logo

Antwort von ManMade Cycle

Dear Kevin,

Thank you for taking the time to leave a review.

We understand your frustration with the timing of your order's delivery. According to our records, your order was placed on Monday and dispatched on Thursday, which is within the estimated 1-3 business day processing timeframe specified in our confirmation email.

We regret any confusion that may have occurred concerning your delivery preferences. It seems that there was a request for express delivery after the initial selection of standard delivery. Our team had to regenerate the label for this, which unfortunately may have caused some delay. We apologise for any inconvenience this might have caused.

Our aim is to provide the best service possible, and we take your feedback seriously. We appreciate your comments and will strive to ensure our communication and processes are as clear and efficient as possible in the future.

Should you wish to proceed with a refund, we'd be more than willing to assist once the device has been returned. For any further queries or assistance, please feel free to contact us at info@manmadecycle.com.au.

Thank you once again for your feedback and for giving us the opportunity to improve.

Update: The refund has been processed. However, minor delays have occurred due to a public holiday. The customer has been informed about the successful refund once it was confirmed with the finance team.

Bewertet mit 5 von 5 Sternen

Affordable and in pristine condition

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine charger, which many others don’t. I've only had it for a few days, but I'll be sure to keep everyone updated if I encounter any issues. So far, so good—highly impressed with this purchase!

13. April 2023
Bewertet mit 5 von 5 Sternen

Recently sold my MacBook Air through…

I recently sold my MacBook Air through this fantastic company and was thrilled to receive the exact amount promised! Their professional and efficient service has made me a loyal customer, and I will undoubtedly return for future purchase or trade in. Highly recommended!

12. April 2023
Bewertet mit 1 von 5 Sternen

Screen scratch, no Bluetooth, wifi issues

There is a scratch on the screen, the computer has no Bluetooth drive and is not recognising all wifi networks so requires to be hardwired into the LAN port on a modem. Not been the best experience

4. April 2023
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Michelle,

Thank you for taking the time to share your feedback regarding your recent purchase with us. We sincerely apologise for the issues you've encountered with your new computer, as your satisfaction is our top priority.

Upon learning about the problems you've faced, our team has already reached out to you in order to assist with resolving these concerns. We would like to offer a free return for your current device, so that our technical experts can investigate and rectify the issues you mentioned. Once the problems have been addressed, we will be happy to provide you with a replacement or a refund, depending on your preference.

In the meantime, please feel free to contact our customer service team at (03) 9056 9117 or info@manmadecycle.com.au if you have any questions or require further assistance. They will be happy to guide you through our return process and address any other concerns you may have.

We apologise for the inconvenience and frustration this has caused you, and we hope that by addressing these concerns, we can restore your confidence in our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us.

Sincerely,
Evan
Customer Representative

Bewertet mit 3 von 5 Sternen

Macbook

It functions great and works like new, but the U key is sticky and it can make it difficult to type fast, delivery was also later than expected.

15. März 2023
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Antwort von ManMade Cycle

Dear Adham,

Thank you for taking the time to share your experience with our product. We're glad to hear that it functions well and works like new. However, we apologise for the inconvenience caused by the sticky U key and the delayed delivery.

We understand how important it is to have a seamless typing experience, and we want to address the issue promptly. Please contact our customer support team through info@manmadecycle.com.au so we can provide assistance in resolving the issue with the sticky key. In your message, kindly include your order number and any additional details that might help us better understand the problem.

As for the delayed delivery, we're continuously working to improve our logistics and ensure timely deliveries in the future. Your feedback is valuable in helping us identify areas of improvement. We appreciate your patience and understanding.

Once again, we apologise for any inconvenience, and we look forward to assisting you in resolving the issue. If you have any further concerns or feedback, please don't hesitate to reach out to us.

Best regards,
ManMade Cycle Team





Bewertet mit 5 von 5 Sternen

Pick up was super fast and easy

Pick up was super fast and easy, and the product is amazing. I was given a product in better condition that the one I'd purchased was in for the same price and they were really great about it. Will recommend to anyone who is looking to purchase refurbished tech. Thank you!

6. Februar 2023
Bewertet mit 5 von 5 Sternen

Great company, highly recommend.

Great and easy to view website with high quality Macbooks and lop tops available to purchase. Their grading of the MacBook and laptop is accurate. I found the Macbookair I purchased was graded as excellent. And excellent it definitely is. No damage at all, for a second hand item, it looks brand new. Beautiful quality and very fast delivery. A very happy buyer and I would order from this company again.

13. Jänner 2023
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Carolyn,

Thanks for taking the time to leave us a positive review!

We are glad to hear that you are happy with our service and refurbished product, we will strive to do better in the future.

Please do not hesitate to reach out if you have other questions.

Kind Regards,
Evan

Bewertet mit 5 von 5 Sternen

Great Job!

Excellent service, excellent product. The item was packaged so well and I cannot thank you enough for that attention to protection of an essentially fragile item. After picking up the iMac, which was squeezed into the tray of the ute along with other supplies, we headed out on a 200km trip to home, the final leg being on an isolated, rugged dirt track. 10 kms from home the ute rolled - flipping twice. The vehicle was a total write off but thanks to the amazing packaging job the iMac was in perfect order!!

15. Jänner 2023
ManMade Cycle -Logo

Antwort von ManMade Cycle

Hi Marg,

Thanks for the kind words and it meant a lot to our team!

We hope you are fine after the minor accident.

Please do not hesitate to contact us if you have other questions.

Kind Regards,
Evan

Bewertet mit 5 von 5 Sternen

5 stars for an exceptional service and product!

5 stars for Manmade Cycle and their service and product. I like most people am skeptical when I buy 2nd hand tech but I was able to come and inspect the Macbook I wanted and because they were so helpful and made the process so easy I walked away with the product the same day. Been using it a week now and couldn't be happier with the product. It's exactly as described and I feel great helping out a business that recycles old products.

23. November 2022

So funktioniert Trustpilot

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Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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