I have call to Maxen Power regarding questions our company contract . I have receive excellent customer service , everything what I had asked was dealing very quick and I did not have to wait hours o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience with Maxen Power has been very smooth so far. Their customer service is good and I haven’t had any problems with them as of now.. I have been dealing with them for a change of occupancy... Mehr ansehen
Absolute joke of a company trying to change property lease ownership so I can pay a final bill and change company they are asking for everything under the sun can't change the name on contract because... Mehr ansehen
Unternehmen hat geantwortet
Consistently helpful and courteous. Having had problems with our meter, this was quickly sorted with no further issues. Any queries we had were answered quickly.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Kontaktinformationen
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, Vereinigtes Königreich
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4,5
Hervorragend
5549 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Service straight to the point brilliant
Thanks sorry for misunderstanding as promised by Jake and Nimra New smart meter installed thanks 👍
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you for leaving such a great review! Delivering hassle-free, clear, and reliable service is what we strive for every single day, and we are glad to know you had a positive experience. Look forward to continuing to support you!
Best regards,
Team @ Maxen
Is very good experience with my…
Is very good experience with my account manager I really recommend maxing power.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Yousuf Jasim,
Thank you for the kind words! Recommending us to others is the highest compliment we could receive. Our team works hard to ensure our customers feel fully supported, and we are glad to know we hit the mark for you!
Best regards,
Team @ Maxen
Very friendly service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Jeyawathani Murugathas,
Thank you so much for taking the time to share your review! Friendly and welcoming service is what we strive to deliver every single day, so hearing your kind words brings big smiles to the entire team. Appreciate your support and trust in Maxen Power.
Best regards,
Team @ Maxen
Service was very good
Service was very good. Everything got sorted out
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Liz,
Thank you so much for taking the time to leave us a review! We are glad everything got sorted out smoothly and that you had a great experience with our team. Addressing concerns promptly and effectively is always our top priority at Maxen Power!
Best regards,
Team @ Maxen
Good service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Jose Domingos,
Thank you so much for taking the time to share your review! Delivering smooth, dependable service is what we aim for every single day, so hearing your positive feedback means a lot to us. Your satisfaction is our top priority, and we will always be here to help.
Best regards,
Team @ Maxen
My barber shop is been with Maxen power…
My barber shop is been with Maxen power for more than three years and they are the best energy suppliers so far compared to others I will recommend everyone to use them
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Yazdashir Abdou,
We appreciate your kind words! Three years of trust mean the world to us, and hearing that our service stands out to you makes our day. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Staff were helpful and polite
Staff were helpful and polite
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear T Nguyen,
Polite and helpful service is what we aim to deliver every single day, so hearing that our staff looked after you well means a lot to us. We appreciate your kind words and trust in Maxen Power!
Best regards,
Team @ Maxen
The worst experience of my life with…
The worst experience of my life with Maxen Power I never had a company like this rubbish company. I don’t advise anybody to join them. They put me on contract for three years without my permission. Don’t make my mistake don’t join them. You will do the worst thing for yourself.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear about the experience you have described. We take all our customers’ concerns seriously, and this is not the standard we aim to deliver.
Unfortunately, I was unable to locate any account under your name after reviewing our records. I would like the opportunity to look into your account directly so I can better understand your concerns and address them.
Could you please reach out to us at 0207 9303030 and provide us with all of your details? We are ready and waiting to support you today.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Good customer service Habib
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Mr Muhammad Hamza Ijaz,
Thank you so much for taking the time to share your positive review! We work hard to deliver reliable support, and we are glad our support representative reflected that in your service. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Great Service
excellent service from customer service!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you so much for taking the time to share your positive review! We are pleased to hear that our customer service team delivered an excellent experience for you. Helping our customers promptly and warmly is what we do best, and your feedback means a lot to everyone here at Maxen Power!
Best regards,
Team @ Maxen
Barton fryers
Very happy with their service would recommend them to everyone
Barton fryers
29/09/26
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you so much for the 5-star review! We are pleased to hear that you are happy with our service and that you would recommend us to others. We look forward to continuing to power your business.
Best regards,
Team @ Maxen
It is a rubbish scamming company
It is a rubbish company. They charge a high rate per kwh and standing charges. I am their one of the customer who is using their service for 3 years but the problem is that they irritates you by increasing their prices, by charging a high rate and never gives you discount. Their own people follow you to take their contract and talk sweetly and tells their offer that they are very genuine, cheaper and will never gives stress. But, this is a company which has given me a lot stress. They are charging a lot and again sending email to increase their prices even though they have already agreed a higher price than the market. The UK government has already announced to rebate to consumers but they didn’t give any rebate, instead trying to increase the rate of charge which is maximum than the market rate. I am not going to pay any penny extra than the agreed price in the contract. If they can’t provide their services with the agreed price then they can move away from my property. I can find someone else other. They place their offer themselves. They draft the contract themselves. I will take legal action against them but will not pay even a single penny than the agreed price. If they don’t want to provide their services then can move away from my property. A company which gives a high stress, torturous, takes to depression level. They call too many times a day, for what they know. It’s a scamming company. I am going to discuss this matter to my lawyer and will make appeal to county court.
I am totally disappointed by this company. I need suggestion from anyone who is expert and guide me so that i can get rid of this company.
Thanks !!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear about your experience, and I understand your frustration. Any price increase is disappointing, especially for a long-standing customer, and we do not take such decisions lightly. Unfortunately, they are sometimes necessary due to the wider costs and pressures affecting the energy market.
We remain committed to treating our customers fairly, and any changes are made in accordance with the agreed contractual terms and applicable industry requirements, with appropriate notice and communication provided.
If you wish to talk to a Team Manager, please call us on 0207 9303030 and ask to speak with Emma. She will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Used to be good,
Used to be good,
(( Whatever in reply they wrote is totally false..just trying to exploit their customers and after talking to account manager I wrote this review also I did object rise and all fake nothing like real company))
Now please think 2 times if you want to join they will put more charges then your real bill and keep saying to you it's just system.
Giving you options to pay by bank transfer and when you pay through bank transfer they don't Evan update your payment..
Many things to say but in short don't join ...I can't wait to leave asap when possible also my another 8 Friends will do the same.
I am on fixed contract and now suddenly want price increase of 33% on the name of market problems then what's the meaning of fixed contract...
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry that you felt the need to leave a negative review. Price increases are frustrating, and we don't take them lightly. Sadly, they're sometimes unavoidable given the rising costs and pressures in the energy market. Moreover, your account manager has been trying to get in touch with you regarding your concerns; unfortunately, you have been unresponsive.
Please reach out to us at 0207 9303030 so we can assist you and address the concerns you may have.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
I had a billing issue with Maxen power
I had a billing issue with Maxen power. I wasn’t very happy specially because I’ve just renewed my contract for 3 more years. But when I talked to the lady that I did my contract she was extremely helpful and apologetic. She was quick & resolved my issue quickly. Being with them for 3 years I’m fairly happy with them & their charges.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you so much for your positive feedback! We are very sorry for the initial stress that you may have experienced, but we are glad to hear our team member was able to address it promptly and make things right. We appreciate your continued trust and look forward to continuing to serve you!
Best regards,
Team @ Maxen
Ridiculous price increase similar to…
Ridiculous price increase similar to listed by others . Ofgem have already told me its unreasonable and doesn't meet criteria.... we need to get together to form class action.
Bucckle up for the fun , but never ever consider signing with this unscrupulous bunch of charlatans!!!
Tricked me via an unscrupulous broker not even based in the UK.... based in Pakistan.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I completely understand how frustrating price increases can be, and we never make these decisions lightly. However, rising costs across the energy market have left us with little choice.
We are committed to treating every customer fairly, and any changes are made in line with your agreement and industry requirements, with proper notice given. I have also shared your feedback with the relevant team so they can further assist you.
If you wish to talk to a Team Manager, please call us on 0207 9303030 and ask to speak with Aaron. He will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Today Maxen have sent me an email…
Today Maxen have sent me an email telling me that Maxen are increasing gas to 13.9p and electric to 39.p per unit.
When I first git introduced to Maxen I thought I was on a fixed price but apparently I'm on a fixed term and not a fixed tariff.
I think I've been conned, why would I agree to a fixed term but not a fixed tariff? It's ludicrous..!!!
Apparently there's a clause in the small print that let's them change the unit price as and when they want.
They won't let me look around for a better deal even though they've changed the price mid term.
I think Maxen are a rogue company, get involved with them at your peril, don't agree to anything with them on the phone because there's all sorts in the contract that you don't know about, and as they say it's binding even though you haven't actually signed anything.
I suggest there should be a class action bought against Maxen, like I've said, get involved with them at your peril.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear that you have had a frustrating experience. I completely understand that a change in prices can be disappointing, especially when it has an impact on your energy costs. While the wider energy market and rising costs have made the change necessary, we remain committed to being transparent and treating our customers fairly. Any price changes are made in line with the terms of your agreement and applicable industry requirements.
I have also passed your concerns to the relevant department so they can look into your specific situation and provide you with the appropriate support.
Should you wish to talk to a Team Manager, please call us on 0207 9303030 and ask to speak with Mona. She will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
New Account manager handled everything…
New Account manager handled everything very well smooth transaction she met her promise called me when she said she will call back saving lots of my time to wait in queue keep it up
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Madan,
Thank you for the thoughtful feedback! We take pride in delivering great service every day, so your kind words mean a lot to the whole team. We appreciate your support and trust in Maxen Power!
Best regards,
Team @ Maxen
Very good staff good customer service
Very good staff good customer service
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Hashim,
Thank you for sharing your positive experience! A reliable account manager who calls back exactly when promised makes all the difference, and we are glad she made the transition so smooth for you. The Maxen Power team is right here whenever you need us!
Best regards,
Team @ Maxen
If I could give -0 I would
If I could give -0 I would! Terrible service very bad company they have increased to 39.99 per unit!!! They are robbing me every month!
Avoid avoid this company
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry that you felt the need to leave a negative review. We fully understand that any price increase can be disappointing, and we certainly do not take such decisions lightly. However, these decisions are sometimes necessary due to the wider costs and pressures affecting the energy market.
That said, we remain committed to treating our customers fairly and ensuring that any changes are made in accordance with the agreed contractual terms and applicable industry requirements, with the appropriate notice and communication provided. Moreover, I have escalated your concerns to the relevant department. They will be getting in touch with you shortly to offer you assistance regarding this.
Should you wish to talk to a Team Manager, please call us on 0207 9303030 and ask to speak with Huma. She will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Team was helpful
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you so much for the positive feedback! Providing prompt, helpful support is what we strive for every day. We really appreciate your business and are proud to have you with Maxen Power. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
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