Maxen Power Bewertungen 

I am writing this review to share my experience and to warn other businesses to read the contract terms very carefully before signing a long-term agreement with Maxen Power.
I signed a 3-year business energy contract believing that it would provide a reasonable degree of price certainty. Like many business owners, I accepted a long-term commitment in exchange for what I thought would be protection from major market fluctuations.
However, with less than a year remaining on my contract, I have received notice that Maxen Power intends to significantly increase my gas prices by 75%. The company has explained that this is allowed under clauses 8.1 and 8.2 of its Terms and Conditions, which permit price increases following notice and state that the contract does not provide a fixed-price guarantee.
While I understand that energy markets change, I find it very difficult to understand the purpose of entering a 3-year contract if prices can still be increased dramatically during the contract period. The whole reason many businesses choose a fixed-term contract is to gain certainty and reduce exposure to market volatility.
The 75% price increase being proposed is substantial. If wholesale market movements can be passed directly to customers at any stage of the contract, then businesses should carefully consider whether the contract provides the protection they believe they are signing up for.
My concern is not simply about receiving notice. My concern is that the practical value of a long-term contract appears far less than many customers might reasonably expect.
I would strongly encourage any business considering Maxen Power to read clauses 8.1 and 8.2 in full and ask exactly what protection a 3-year contract provides if prices can still be increased significantly before the contract ends.
I wish I had fully appreciated these clauses before signing. Hopefully this review helps other businesses make a more informed decision.

Very easy to deal with and good company

I recently switched to Maxim Power and, although there were some issues with my bill at the beginning, their customer service team has been very helpful.

They have called me several times to help sort everything out, and I really appreciate the effort and patience they have shown. They seem genuinely committed to resolving the problem.

At first, because they were calling me quite frequently, I actually wondered if it might be a scam! 😅 There are so many scams nowadays that I was naturally a little suspicious.

But so far, they have been very helpful and professional, and the issue is being sorted out. Hopefully, I’ve made the right choice with Maxim Power. So far, so good!

Maxen power have the best customer service and best price as well am happy to have them in a contract

Well,you are welcome to the prison. Once you get into the Maxen Power you done, please use candles instead if needed

We have been introduced to maxen power by erroneous transfer made a complaint thankfully this lady at complaint department helped us greatly.
Amazing customer service from very knowledgeable lady.
Thankyou so much.

my name is sherkhan i’m happy with services

Really good team work I have done great experience with them.

The Cleveland hotel redcar. Good service

The service is fine. Standing charge is high but they are all like that

Seamless Renewal Experience with Maxen Power!
We have been impressed with Maxen Power's service, so extending our contract with them was an easy decision. We just secured a 3-year fixed rate contract, and the entire process was smooth and straightforward.
A special shout-out to the customer service, who handled our renewal swiftly and professionally. Fantastic, hassle-free service, highly recommended!

PLEASE DO NOT SIGN A CONTRACT WITH THIS COMPANY.

I strongly recommend staying away from Maxen Power based on my own experience. Do not make the mistake I made.

Please do not rely on anything you are told over the phone. Ask them to send you the complete contract and terms in writing before you agree to anything, and read every single clause carefully.

In my experience, what I was told over the phone was very different from what I later found in the actual contract. There are clauses relating to price increases even within a fixed-term contract, and the terms are heavily in the supplier’s favour. Once you sign, getting out of the contract can be extremely difficult and expensive.

There are also serious regulatory actions on the public record. In 2024, Ofgem stated that Maxen accepted the findings of an investigation and paid £1.65 million into the Energy Industry Voluntary Redress Fund. Ofgem also required changes to its policies and contractual terms.

In 2023, the ICO also imposed a £120,000 monetary penalty on Maxen Power in relation to unsolicited marketing calls to businesses.

Please do your research before signing anything. Do not trust verbal promises. Do not let a broker rush you into signing. Get the full contract, read every clause, and check everything independently.

I am sharing this because I genuinely do not want anyone else to end up in the situation I am currently dealing with.

My advice from my own experience: STAY AWAY FROM THIS COMPANY AND DO NOT SIGN A CONTRACT WITH THEM

Fiaz, was excellent and offered excellent service. Would highly recommend.

we have been with Maxen for at least a couple of years and we have been as please with them as any supplier that we have had.
We always get reminders to read the non smart meters that we have.

Always good customer service and real people to talk to.

They are really good, I am happy with the service

Don’t believe this company..
Very disappointing experience with Maxen Power. The service and communication have not been up to the standard I expected from an energy supplier. I have experienced problems with billing and getting clear answers to my queries, which has been frustrating for my business.

I would advise other business customers to carefully check the contract, charges and billing details before signing up. Overall, I am not happy with my experience with Maxen Power.

If your Maxen “fixed” deal has suddenly increased, request the sales recording
We are currently in a formal dispute with Maxen Power after being notified of very substantial increases to our business gas and electricity prices during a three-year contract.
Our main concern is that the contract was presented to us verbally through a broker as a fixed deal through to 2029. Maxen now relies on Clauses 8.1 and 8.2 of its Terms & Conditions to say the price can change with market conditions.
If anyone else is in the same position, I would strongly suggest checking your original Welcome Pack carefully.
Maxen’s own Welcome Pack states that the contract may be based on a “Recorded Verbal Agreement”, and it also says broker/TPI commission was based on the agreed sale “as confirmed in the verbal recording.” welcome_pack welcome_pack
If you were sold your contract through a broker, I would therefore ask Maxen in writing for:
- the full original sales/acceptance call recording;
- any broker/TPI submission sent to Maxen;
- CRM notes and sales notes;
- evidence of what was explained about Clause 8 and price variation;
- evidence of your acceptance of those terms;
- details of the broker commission included in your charges;
- the name of the broker/TPI Maxen records as introducing your contract.
I would also send a formal request directly to the broker for the personal data and recordings they hold relating to the sale.
Do not just accept a statement that the contract was “not price fixed” without first checking what you were actually told when it was sold to you.
We are not refusing to pay for the energy we use. We are simply asking Maxen to provide the evidence showing that the possibility of these very large increases was clearly explained and agreed before the contract was entered into.
Hopefully this helps anyone else receiving the same type of price increase.

I’m extremely happy with the service and would definitely recommend Maxen Power to anyone looking for a reliable company. Great customer service and a truly professional team.
Thanks Renee

Thanks sorry for misunderstanding as promised by Jake and Nimra New smart meter installed thanks 👍