Metlife Bewertungen 730

We have been forced to have MetLife dental for nearly 30 years due to workplace benefits. Their website is awful, hard to navigate (especially if you have other MetLife products), and their customer service is even worse. Nothing is done digitally. We were on a COBRA dental plan with them for 18 months after my spouse retired and we had to call numerous times to get them to reinstate a plan that we were paying for directly (again, no choice due to former workplace selections). It took over a month to get the paperwork to begin using the insurance and dental appointments were cancelled since we didn't have an official insurance card for use. Then, when we asked them to reimburse us for the month where we didn't have a plan, they cancelled our dental insurance. After getting it reinstated, they charged us a fee above the normal monthly amount since we'd "dropped the policy." It's so infuriating how incompetent they are from a customer service standpoint. The coverage for what you pay is their only redeeming quality. Additionally, our dentist told us we get 3 cleanings a year, so my husband signed up for one, but then the insurance didn't cover the third cleaning because it fell within the "wrong calendar year." This was at the same time we were trying to get the insurance reinstated, so they looked at it as a new plan. Getting reimbursement from them is a joke and NOT worth the effort.

Non so più come farli smettere di prelevarmi i soldi. Maledico il giorno che li ho chiamati ! Ho fatto la disdetta ma continuano a prendere soldi ! Ho dovuto bloccare il pagamento in posta !

Maledetti, controllate chi avete in giro. Sotto le richieste di finanziamento sulla richiesta di assicurazione attivate le polizze. Lato mio farò partire splendide denuncie.

Non fidatevi, chiamano a nome della Banca , dicendo che omaggiano un mese di polizza e l'adesione avviene solo dopo la ricezione dell'informativa da rinviare via posta firmata, NON DATE NESSUN CONSENSO LA POLIZZA L'ATTIVANO CON LA TELEFONATA CHE RICEVETE dal mese successivo iniziano a prelevare soldi.

HONTEUX !!!
Voilà comment qualifier une des plus grandes assurances, une honte !
accidentée depuis le mois de janvier je n'ai encore pas eu d'indemnités.
Malgré de nombreux appels, mails, menaces...rien n'y fait...FUYEZ VITE CES GENS MALHONNETES

Depois de vários anos a trabalhar com esta seguradora, em plena doença grave tiram-me o tapete no seguro de vida e tentam alterar o as coberturas da Apólice.

Explico un poco lo que ha pasado.
Durante el mes de julio/25 recibí una llamada desde ONEY ofreciendome un seguro de accidentes. Les pedí que todo lo que me estaban contando por teléfono me lo enviaran por escrito en un email, cosa que no hicieron.
En cambio, fraudulentamente contrataron la póliza a mi nombre sin ninguna autorización.
Me enteré de esto cuando desde ONEY (financiera que ejerce de contratador-cobrador por cuenta de Metlife) me estaban reclamando el pago de 11€ como recibo de la póliza que no contraté.
Hablando con ONEY me indicaron que tenía que ponerme en contacto con Metlife para regularizar la situación, y que se pudiera anular el recibo que estaba pendiente de pago.
Hablé con Metlife y me aseguraron que sentían mucho lo ocurrido, y que anulaban la póliza de inmediato,
Entro hoy 15/09/25 en ONEY para ver si se había anulado el recibo pendiente y me encuentro con la sorpresa de que hay 2 recibos pendientes más unos gastos de devolución, por un total de 60€. Les llamé para que me lo aclararan.
Por indicación de ONEY, vuelvo a llamar a Metlife para que me expliquen qué ha pasado, y me explican que cuando hablaron conmigo habían entendido que quería anular la póliza, pero no los recibos pendientes, por lo que dejaron el recibo, más otro por el mes de la llamada. pendientes de pago y además con la comisión de devolución del primero.
Está visto que no son una empresa de fiar, te dan de alta sin tu consentimiento y cuando reclamas entienden lo que les da la gana. Yo no creo que me hubiera explicado mal, simpemente hicieron lo que les dio la gana, mantuvieron la póliza en vigor hasta que llamé para anularla, pero ellos entendieron que la quería cancelar a la fecha de la llamada, no anularla de inicio pues fue contratada sin mi consentimiento.
En fin, tanto Metlife como Oney, han actuado de forma incorrecta, y os pongo en alerta para que no se contrate nada con ellos, pues van a hacer lo que les da la gana con tu dinero.

Dental department is absolutely awful. They will fully deny all claims no matter the urgency. They also outsourced their customer service, so be prepared to speak to somebody with limited English. Terrible all-around. Avoid it all costs.

I have cancelled my life insurance after 3 months i dont trust the company by all the bad reviews. 67% bad reviews

Voleurs.

J'ai souscris à une assurance hospitalisation à 20,88€. Le conseiller m'a dit que je pourrais partir sans frais. C'est faux, ils me demandent maintenant 357€ pour partir.

J'ai essayé de me connecter à mon espace, je me suis aperçu que je n'en avais même pas : impossible de ce connecter et le SAV me dit qu'il faut que je me connecte pour partir...

J'essaie de les relancer plusieurs, aucune réponse.

J'en conclue que c'est une arnaque. C'est scandaleux.

had insurance thru ford, had optional life insurance that paid for years. Wife passed away and contacted them and was told I no longer had insurance. What a scam they have going on.

Worst IVR ever .. helpless and so ridiculous

I have had a MetLife Life Insurance policy for over 30 years. It used to be a reliable, straightforward company with local agents and people you could speak with. Now, other than the initial IVR (Interactive Voice Recording) that you get when you call Customer Service, you get someone that does not speak English as a primary language and that is at times hard to understand. Also, clearly they have script and no real power to help with problems. My policy premiums are going up astronomically over what they were even a year or two ago. When I call, essentially the only answer that I get is "that's the way it is". I would definitely move from MetLife if I didn't have so much invested in my policy already. I would definitely NOT RECOMMEND MetLife if you're planning on buying life insurance.
Additionally, when you call and it says "stay on the line when you're done, to fill out a satisfaction survey", it doesn't go the survey so you don't get to give feedback.

Salve non vi fidate di questa assicurazione per fortuna ho fatto subito la disdetta ancje se continuavano a prelevare soldi e sto aspettando da mesi i soldi indietro

"Basic" dental coverage is a SCAM. I was charged $1100 out of pocket after a single-day dental procedure (which was medically necessary, NOT cosmetic), no thanks to these people and their incredible "coverage". Metlife, your business model is a shameless scam and you should not be allowed to operate. I would have been better off with no dental insurance at all. 0/10

Constantly told my check is in the mail for 4 months now, called and spoke to numerous
people who claim they are management and still my check has not made it to me yet.
Noone is looking at the notes on my account to send the check to the correct person
and address. This is insanity to constantly have to call every week and being told they
fixed the issue, and my check is mailed out to find absolutely nothing in the mail or at
the dentist office. MetLife is horrible. I would not recommend. We will be dropping our
health insurance as of next year due to the issues weve had with this company. Horrible
customer service and communication. We still need this issue resolved asap!

Pessimi in assoluto

Des voleurs. Mon contrat contenait une erreur majeure sur mon nom, j'ai essayé de me faire rembourser mais je tombe sur un mur

Tengo desde hace un año trámite con ellos. Es para el pago de una cirugía y gastos de hospitalización y es la fecha que no resuelven. Envío documentos y posteriormente piden más. Pareciera que lo hacen imposible para no pagarte. Casi quieren que lleves al cirujano y equipo a ver tu cirugía, para que te paguen

My daughter was getting pushed on a swing by an overly enthusiastic friend. It resulted in her face planting off the swing and breaking her nose and some bones in her face. :(

We took her to urgent care and then the emergency room after they were concerned about a head injury/concussion.

I received the medical documents from the hospital on July 1st (that night) and filed a claim the following day. All I had to do to submit the claim was upload the medical documents from Texas Children's Hospital. I did have to call them the next day, as the website stated "Needs more documentation" or similar wording; however, they just needed me to provide a standard signed form stating that I was being truthful in my claim, which is understandable.

They paid the claim within 7 days of my submission for $ 1,350 (we had the low-accident plan). Direct deposit into my bank account (before the hospital actually sent us the request for payment). I'm really grateful for such a straightforward claim. The premium we were paying was only around $14 a month to cover the entire family, so it was, and continues to be, a great value for money plan. Just remember this isn't health insurance. It's an additional plan that helps pay out-of-pocket expenses from my normal health insurance plan. Our Health insurance cut a very high bill from Texas Children's Hospital down to $2,100. The $ 1,350 from this insurance really assisted in reducing the out-of-pocket expenses. The payment from this accident product isn't dependent on your other normal insurance plan, as I understand it.
My claim was in Houston, Texas