No idea how this company gets 4.5 stars. The claims process is rediculous. This gives you an idea of what I’ve been asked for: Proof of travel/proof of purchase/evidence phone usage/original box with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been with MPID for quite a few years, the reason I haven't changed? 1) Their prices are excellent 2) Their customer service is always excellent 3) They usually reply to an email either ne... Mehr ansehen
Unternehmen hat geantwortet
I needed to update my insurance for my new phone, I sent off proof of purchase , and the phones IMEI number. Then they sent me a link to pay the difference within 10 minutes I got my new policy, the w... Mehr ansehen
Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Vom Unternehmen geschrieben
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Kontaktinformationen
Vereinigtes Königreich
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Hervorragend
961 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Quick and easy upgrade
28. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Trevor,
Thank you for your review. It's great to hear your upgrade was quick and easy.
We appreciate you taking the time to share your feedback and are pleased we could make the process straightforward.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Sarah,
Thank you for your kind review. We're so pleased to hear you've had a great experience with our service.
Your feedback is greatly appreciated, and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Miss Rolfe,
Thank you for your review. We're delighted to hear you've had a good experience with our service.
We appreciate you taking the time to share your feedback and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Graham,
Thank you for your review. We're pleased to hear activating your policy was simple, straightforward, and hassle-free.
We appreciate you choosing MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Pia,
Thank you for your fantastic review. We're delighted to hear you found everything so easy.
Making things simple for our customers is exactly what we aim for, so it's great to know that was your experience.
Kind regards,
The MPID Customer Service Team
Easy to set up and great price
24. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Mrs Matthews,
Thank you for your lovely review. It's wonderful to hear you found the setup process quick and straightforward, and that our cover offered great value.
We really appreciate your feedback and your decision to choose MPID.
Kind regards,
The MPID Customer Service Team
Very good and value for money
30. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Nigel,
Thank you for your review. It's great to hear you feel our cover offers good value for money.
We appreciate you choosing MPID and taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Verification photo instructions need to be clearer
Clearer instructions required to minimise the attempts to submit verification photos - it does not state that a protective cover or screen protector should be removed
30. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Cat,
Thank you for your feedback. We appreciate you highlighting this, and we're sorry the verification process wasn't as clear as it could have been.
Your comments about making it clearer that protective cases and screen protectors should be removed before taking verification photos are appreciated and will be shared with the relevant team for consideration.
Thank you again for taking the time to help us improve.
Kind regards,
The MPID Customer Service Team
They dont inform upfront what they…
They dont inform upfront what they require or need to assess before Insuring an older device. It is a waste of time.
29. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you found the process frustrating.
We appreciate your comments regarding the information provided before insuring an older device. Customer feedback like yours is valuable, and we'll take it on board as we continue to review our customer journey.
Thank you again for sharing your experience.
Kind regards,
The MPID Customer Service Team
Quick response
Quick response, value for money . Can’t 5 stars as I want to see what they are like if I ever have to use them. However I would still recommend them
27. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Colleen,
Thank you for your review and for recommending us. We're pleased to hear you found our response times quick and that you feel our cover offers good value.
We completely understand your perspective that the real test is if you ever need to make a claim. If you do need to claim, we'll be here to support you through the process.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Kevin,
Thank you for your excellent review. It's great to hear you found the setup process straightforward and that you felt our cover was fairly priced.
We really appreciate your feedback and your decision to choose MPID.
Kind regards,
The MPID Customer Service Team
Used this provider before for my son’s…
Used this provider before for my son’s phone had to make a claim and they replaced the phone you don’t get a new phone obviously a reconditioned one , found the excess a bit steep considering you could probably buy a decent phone for the price of the excess
24. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Miss Berry,
Thank you for taking the time to leave your review and for choosing us again to insure your family's devices.
We're pleased to hear your previous claim was resolved with a replacement handset. We also appreciate your comments about the excess. We understand that opinions on excess levels can vary, and your feedback has been noted.
Thank you again for sharing your experience and for your continued custom.
Kind regards,
The MPID Customer Service Team
This insurance company is a disgrace!
Avoid!
Extremely upset and frustrated that having been a loyal customer for years, I had to claim due to my iPhone 13 Pro Max 1TB becoming water damaged.
Apple confirmed my phone was damaged beyond repair. I provided mobile phone insurance direct of proof of this from apple, along with Apples quote for the new phone of the same age which was over £650.
After paying mobile phone insurance direct my £120 excess and all the proof from apple, ‘nickie’ got back in touch and said the phone settlement is £460. They based this off one private seller on Amazon who had terrible feedback and appears not legitimate.
I showed proof of the exact same phone being sold at £560 on back market from reputable sellers with thousands of good feedback, but as mobile phone insurance direct found this random seller providing a phone cheap, they declined to offer any more. This was also ignore the fact Apple price the exact same phone with the age etc over £650 and back market selling for over £560.
Mobile phone insurance also don’t take into account the condition of your phone, or the fact I could provide proof from Apple that I just purchased a new battery from their store for £85 a few weeks before the phone became damaged beyond repair.
I raised a complaint to dispute this and ‘Jordon’ just responded with a final decision of no. Very poor customer service.
AVOID USING THIS INSURANCE COMPANY! They will happily take your monthly payments but when you claim they will rip you off massively.
EDIT: this company literally sent me the Amazon link that they decide to valuate the phone on to the exact penny. They cannot be trusted
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mobile Phone Insurance Direct
Hi Peter,
Thank you for taking the time to share your feedback. We're sorry to read how disappointed you are with your experience and appreciate that this has been frustrating.
We understand your concerns regarding the settlement amount and recognise that you disagree with the outcome of your complaint. We would like to clarify that our settlement valuations are not based on private sellers. We use our established valuation process to determine settlement amounts, taking into account the terms and conditions of the policy.
As claim-specific details cannot be discussed publicly, if there is anything further you'd like us to clarify, please contact our Customer Experience team directly. If you remain unhappy following our Final Decision, you also have the option of referring your complaint to the Financial Ombudsman Service within the timeframe outlined in our letter.
Kind regards,
The MPID Customer Service Team
Very easy to navigate and a great price
20. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We're pleased to hear you found our website easy to navigate and that our cover offered great value.
We appreciate you choosing MPID and hope you continue to have a positive experience with us.
Kind regards,
The MPID Customer Service Team
Seem very efficient.
13. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Paul,
Thank you for your review. It's great to hear your first impression has been such a positive one and that you've found us efficient.
We appreciate your feedback and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Very easy to use and a great price.
17. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We're delighted to hear you found arranging your insurance quick and straightforward, and that you were happy with the price.
We really appreciate you choosing us and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
great mobile phone insurance with reasonable price
Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row.
The service is amazing but it would be nice if they will allow me and anyone to add a device bought 2 or 3 years ago I have proof of purchase. It’s what it is.
18. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Mr Rekhaye,
Thank you for your continued support over the past five years. It's fantastic to know you've found our cover good value and that you've had such a positive experience with our service.
We also appreciate you sharing your thoughts about covering devices purchased a few years ago. Customer feedback like yours is always valuable and helps us understand what matters most to our customers.
Thanks again for taking the time to leave your review.
Kind regards,
The MPID Customer Service Team
So far I have had no reason to use my…
So far I have had no reason to use my insurance but it's nice to have it if anything does go wrong
11. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi William,
Thank you for your review. It's good to know you have the reassurance of having cover in place, even though you haven't needed to use it.
We appreciate you choosing us and hope your device stays safe, but we're here if you ever need us.
Kind regards,
The MPID Customer Service Team
I couldn’t be insured on one phone as…
I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protector. Went to another insurer and completed policy in 2 minutes without a problem!!
10. Juli 2026
Antwort von Mobile Phone Insurance Direct
Hi Justine,
Thank you for taking the time to share your feedback. I’m sorry to hear that the verification process led you to cancel your policy.
I appreciate how frustrating this must have been, particularly as you were keen to arrange cover. Our verification requirements are in place to confirm the condition of a device before cover can begin, but I'm sorry this wasn't the experience you were hoping for.
If you'd like us to review what happened or discuss your experience further, we'd be happy to hear from you.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you had a good experience with our customer service.
We appreciate you taking the time to leave a review and are delighted we could help.
Kind regards,
The MPID Customer Service Team
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