Monarch Transport Group Inc Bewertungen 99

We got quick response and prompt deliveries to our customers. Bryan always assist to resolve any concerns.

Had a truly fantastic experience with Monarch! The communication in advance with Sabrina was stellar. She answered my questions and provided a fair fee. The job was picked up, dropped, and picked up again very quickly, and I received my bike in literally TWO days (traveling nearly 1800+ miles). It was in perfect shape, and the driver communicated well also. I was quoted the same price from a big name bike transporter company, and they said it would take 32 days!! VERY happy with my experience with Monarch - thank you so much!!

The transport shuttle NEVER cane on time. When we needed it, we had to get an Uber ride...and the driver got mad at us!😠

They could not get the job done, lied about having a driver and than charge a cancelation fee. DO NOT USE THIS COMPANY, a scam as far as I am concerned.

Had little to no issues, received my vehicle within 24 hours. Monarch was helpful in answering all the questions I had. Would recommend.

I was not happy with Monarch. As I stated to you in our initial conversation, I went with Monarch because I felt they was a trusted carrier and I have seen them around for years vs some of these other carriers and those companies would hack the price up on the customer. You quoted me a $969.00 price, sent we the link where I paid $250 for the deposit remaining amount of $719.00 to be paid to the Carrie on delivery. I was told my travel trailer would be picked up 3/17 or 3/18, it never got picked up until 3/20 and I was told I would have to pay the carrier $1200 instead of the $719. I call the main Monarch number due to you not returning my call and that gentleman (I failed to get his name) took my information and never called me back. He was checking on the price to see about Monarch going with the original price or splitting the difference. He NEVER called me back. I was told the driver was in route with my travel trailer via text which was not accurate. The driver couldn’t speak English or read it so my son was having to text him. The driver seemed clueless once on site when it was time to hook up the trailer. The driver left about 40 minutes AFTER I got the text my trailer was in route. Once the driver showed up he then tried collecting an extra $100.

This is one of the worst customer service I have had in sometime. Monarch was in my opinion FRAUDULENT by changing the price after the deposit link was sent and made.

The driver you hired was great! Everyone else I worked with prior to that, in one word, sucked. I was extremely unhappy, because of your mismanagement of my scheduled pickup my trip cost me an extra $1,000.00. Thank you very much.
William Sciore

Horrible experience. Planned for 20Mar. Flew across the US. No one came on the 20th. Called and advised a 3 day window for pickup. After leave 3 days still no pickup. Had to fly home. Day 6 finally called with a pickup. Went through 3 different carriers and never advised which was the correct one until I called to ask what was going on. Pickup finally on the 29th. Would not suggest Monarch to anyone..sorry

The bike was picked up on time and delivered the next day with out any problems. The price was very reasonable.

It was supposed to have been pick up on the 27th and delivered on the 28th
Real time happened got picked up on the 29th delivered on the 30th other than the delay the driver was great and when I call I was informed of everything.

I contacted Monarch after having poor experiences with other shippers. Monarch also is nothing more than a contractor, hooking customers up with transporters who want loads. I spoke to Bryan, who assured me he handled 95% of the motorcycle transports and I would have a smooth experience. He quoted me $650, which wasn't a bad price.
Several days later a woman called me (I didn't get her name) telling me she had a driver who could pick up my motorcycle the next day, delivering it in two days if I'd pay $858. I told her I would not be available for delivery the day the driver would deliver it, until after 5PM. I told her that IF the driver agreed to that condition I'd pay the extra money. She said she'd call me right back.
My credit card was charged instantly, of course she never called back. Nobody showed up at the dealer to pick the motorcycle up either. Bryan put me on ignore, until contacting me 3 days later to tell me he had a driver lined up. I had already sent him several messages and emails telling him I had arranged shipping through another company. He finally cancelled my order, and promised a refund.
Now 2 weeks later no refund. I have filed a dispute through the credit card company to get the $258 (their cut of the $858) back.

I have used Monarch 2 times to transport my motorcycles between Florida and Rhode Island and both times were excellent. Delivered 2 days after pickup and bikes were in perfect condition. Highly recommend.

Very poor customer service. After the initial phone call it was hard to get a hold of them. They change the price that was quoted to me and deposite was made, increasing my total by an extra $475. The guy making the pickup was clueless and could not read or speak English. Bryan Mendoza at monarch did not return my call or email about the price. I asked for them to at least split the cost. Nothing. I would look into another company. I DO NOT recommend Monarch! They are getting one star because I can’t leave anything less.

Terms that Monarch set were not what the transport company claimed to be operating under. Monarch sent me their paperwork, but does nothing to get the transport company they dispatch to do the same. I never received any insurance info or copy of the terms. I never got a receipt. Basically, Monarch starts the process and walks away. I'm sure there are better companies to work with.

Stayed in communication with me constantly. Vehicle arrived within 5 days which was awesome considering the weather situation on the route. My quote went up a lil but that was expected given the constant price gouging the world governments does to its citizens with their constant pestilent behavior 🫣🤷🏽‍♂️.
It was a joy to deal with and meet kind straightforward people.
Thank You🙌🏽🤙🏽

I was quoted a price and then raised the price after they processed my deposit. I feel that I was Bait and Switched. The driver contractor who did the work was actually really professional.

The customer service was excellent- kept me updated on regular basis, friendly, cared about customer service. The driver was careful with the vehicle (a class c rv) and worked with me to park it where I asked. He worked quickly and carefully.
I was given a quote and it ended up being near the full amount I was quoted.
I’ve already had one tow company rip me off- got my deposit and never followed through.
I’d recommend this company for their honesty and timeliness, customer service and price.

We scheduled a time for a pickup to haul our fifth wheel on a certain date. Monarch Transport was to call a few days before the pickup. They did not call, so we called them and we were told the pickup might be Thursday, Friday, Saturday or maybe even Sunday.
I was told a pickup date of Thursday and delivery that same day. We cancelled our pickup appointment and we were charged a $155.00 cancellation fee. We were not told there would be a cancellation fee and we were also told a specific date of pickup and delivery. Do not use this company if you want a firm date and delivery time and very rude people were answering our phone calls when trying to find out about our pickup and delivery.

They are liars and scam artist. I booked a order on March 16 for transport of my RV on April 30. I sent an email cancelling my booking on March 17. Tem minutes after I cancelled the order, I get a notification from my bank saying that my debit card had a transaction that was declined. I specifically ask when my card would have the transaction processed and was told approximately 2 days before the pickup. I spoke with someone in customer service and I was told that a driver was already scheduled. I don't believe that. Why would they have a 3 day window for pickup if a driver is scheduled 6 weeks in advance. Nothing about this company is legitimate or honest. I would never recommend or use them to transport a rock.

First time using this company. Best interaction with any company. Great communications; timely delivery. Kept in touch during the entire process. "Brian" was extremely communicative and helpful with any questions. WILL USE AGAIN!!!