Morrisons Bewertungen 

This is a follow up to my recent review with complaint stemming back to 20th May.Thus company doesn't seem to have the capacity and common sense to handle and resolve complaints and I have moved on as a customer to other more user friendly supermarkets for my daily food needs.Since my reply to my initial complaint when using Trustpilot I have not been approached with a solution to my complaints,now going back over 3 months.Its no wonder that this private company is swimming in massive debt,closing stores and losing loyal customers to competing stores as they have a customer service department which is not fit for purpose

Bought peaches went from hard to tasteless mush. Engineered to sit on a shelf looking good. Moved most of my business to Aldi will not give these leeches more of my money.

I ordered shopping online from Morrison's. I received a text in Google messages on the date of the delivery a few hours before the pre-booked delivery time.
Almost half of the items ordered were unavailable and half of the remaining items were substituted with items of different quantities and weights.
Very poor service that I won't be using again.

Morrisons used to be my go to service. Over the last year or two I have pretty much stopped using their delivery service. Shopping would always be late, several substitutions or missing items. Food would be almost out of date etc. Today I spotted their 60 minute service and they had an offer on. First 3 uses got £5 off. Gave it a go and the hour had passed and no delivery update. Checked online and my items had been sat for an hour waiting for a driver to collect them....including frozen items. Spoke to customer services who said after 90 minutes wait it would be cancelled anyway. I said as my items have been left out for an hour already I wanted to go ahead and cancel. The advisor said it was down to issues with third party, ie Uber. To which I replied, Tesco also use Uber and always deliver within the time.
I did have an issue with Tesco delivering the wrong items but Tesco gave me money off vouchers and a full refund when this has happened. Plus you get to keep the wrong items. All you get from Morrisons is 'I will pass on your feedback' 😂
Safe to say I will not be using Morrisons again.
I've noticed Morrisons are going downhill. I used to love the fresh bakery and now that's fine and everything is brought in frozen.

Glenfield Branch Leics. I often go to this branch for my cardboard boxes and in the main the manager and staff are very helpful. The purpose of this review is to single out one member [ I think her name is Deb] who works on aisle 3 and 4. She really does put herself out for me and i suspect other members of the public. Well done. Your hard work and kindness is appreciated.

Driver did his best but so much missing from my order (happened with a previous order from my wife). This was an Amazon Morrisons order with a voucher for £20 off. Not worth it since the items I ordered and paid for are still missing. All in all, a depressing experience and shows unreliability of ordering via Amazon Morrisons. Just don't go there.

my wife placed on order online as i am unable to drive after an operation.we were originally supposed to get a delivery between 5.30 and 6.30 0n 4th august.were informed that it was delayed,we then get a call to say van had broken down and we would be contacted next day to see if we wanted to cancel or rearrange.without warning the delivery arrived at 8am the next day 5th august.then the fun began,the driver unpacked for me as i was unable to do any lifting ,without any issues.when he left i got round to ckecking off the order to find well over a quarter of it was missing,and about 9 items delivered that were not even on our order ,not even as substituted goods.original bill was £76 which we have been charged,on adding up all the items delivered it came to just over £40.tried to speak to someone in customer services immediately to try and sort it,my wife the account holder was unable to call as in work all day,was told that they couldnt help me as i wasnt the account holder.sent an email to be informed that someone would get back to us in 48hrs.first and last time we will use morrisons online shopping.New developments.Contacted Customer services again last night.Was told that our missing items were still in store,and that we would get a phone call this morning to arrange delivery and as a good will gesture would give us a part refund.It is now after 12 o clock.Guess what ,no phone call and I have actually seen 3 separate Morrisons delivery vans in our town this morning.But no delivery.Absolute shambles .Wonder whst excuse I will get when we phone again.

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I am severely disabled and can't get out on my own. Even with my carer getting out os difficult, hence why I use Morrisons home delivery. I pay for Purpl disabled discounts. My order of last week went very badly wrong. The vehicle broke down, it happens to any company, it is how they deal with it that matters. The driver called me to explain what had happened, Morrisons didn't. I called Morrisons to re schedule delivery for later that day, a reasonable request, Morrisons knew I have MS and the problems I have every day. I am sure I am not unique. Morrisons said they could deliver that evening without the perishables, but they couldn't tell me what they were. The same would apply the next day. As a lot of my order might have been perishables, had no choice other than to cancel the order. I had a painful trip to the local Morrisons to get vital shopping. I could not use my 10% Purpl discount and was paying for a delivery pass that I couldn't use. I contacted Morrisons Customer Service, which is a misleading title. I would reasonably expect them, like any decent company would, to compensate me in some way but they weren't interested. They can't value the several years of orders I have given them.

Absolutely ridiculous that Morrisons cannot read a word document or an email it seems. They are just trying their best nitvto give me the points which I should have had.

I was buying a travel case priced beside it at 9 pounds, at the till it came up at 18 pounds, when the customer service manager explained the 9 price was a different size, I replied show me the case for 9, she couldn't and proceeded to put the card with the 9 price back up, only removed it when I accused her of deliberately Trying to rip ppl off, she then gave me the most ugly condicending smile. Like something out a kreepy movie, Ashley of the Helensburgh store G84

I went to shop in devizes morrisons on Saturday to purchase one of thier barbeque packs and they had none left but a very helpful chap called Richard went out of his way to make me one up. And the lady working with him was so helpful to. He advised me how to marinate correct. He was so pleasant to speak to. A credit to morrisons. Thank you so much..

Decent produce but online experience is so much worse than in-store. I've used them for a long time, in part because of NHS free delivery, but it's been deteriorating for some time. Deliveries often late, or significantly early without any communication (interrupting kids bedtime). Missing/damaged items, order amendments not updating properly, sneakily listing the total in a way that makes it look as though you're over the £40, but actually you're slightly under and they've added that in small print.... Choice of products far narrower than other online supermarkets. Rarely deliver to side-door as requested on orders (apparently the section on the drivers screens with requests like this on isn't easily visible to them.

Also security issues - my account was apparently hacked and a Morrisons Go order placed with a different address (unclear why they allow you to add and use a new address without verification) - despite the fact this hadn't been delivered yet, they weren't able to stop the delivery and refused to refund me, essentially becuase they said I could be lying. Got refund from credit card company who didn't seem surprised by this, no response from Morrisons two months later to my complaint, and the fraudulent address is still on my account and I can't remove it....

Think it's time to move elsewhere....

Visited Morrisons petrol forecourt at Bristol Causeway and they charged my credit card twice for 2 transactions at pump despite only filling up once.
Not adequately investigated and no CCTV footage kept to confirm this activity. They claimed I paid twice for 2 lots of fuel and but could provide no evidence or explanation. Don’t trust it won’t happen to you….try arguing it a month later when you get card statement.

Shame the lady available in self checkouts disappeared but had a lovely lady Rachel from the lottery counter come and help she was super helpful just a Shame when the other lady came back I was questioned for the purchased I made 5 stars for Rachel but lowered because of the lady working self check outs

I like the products, drivers are friendly enough and arrival in the timeslot.
Be wary that unlike all other UK supermarket delivery services you do not get substituted items at the price of the item that you ordered. You pay the price of the substitute. I didn't realise this and had a lot of substitutes which ended up being way more expensive and should have just gone to a better shop for better quality products at a cheaper price. Probably won't bother using again. The cost of 1 delivery was £5.75 which is more than the monthly tesco unlimited delivery charge.

I sent a complaint to customer services on Sunday and have still not received a reply. One of your drivers reversed down a pavement fully on it and completely blocked it. When I asked him to move he tried to argue at me that he had a delivery. I said I was going to complain and he called me stupid. Why have customer services not replied? I have photo evidence. Reference of email reply is: Re: Thank you for your enquiry [ ref:!00DD00ojDb.!500Q40ebURg:ref ]. Message said response in 2-3 working days but this is now over due

The Chippenham Morrisons is very poor due to fridge breakdowns. For several weeks the frozen seafood fridge has been out of order and today the fresh fish fridge is down so none of either available. As fresh fish counter is one of Morrisons selling points against other supermarkets it is losing credibility. Since I pass two other major supermarkets to reach Morrisons why bother!

Bought two of your rump steaks from your butchers counter today for what was supposed to be a nice Saturday night meal. Prepared all of the trimmings fresh including a home made pepper sauce. The steaks were absolutely inedible. If I had a dog, I wouldn't have given them to it. They were so tough and stringy, they both went straight in the bin. Doubt I'll ever shop at morrisons again, let alone buy meat from there.

I’ve been generous giving this a 1 star. Shocking service and if stores cannot uphold the guidelines for delivery now they should not be offering it. Minimum communication and if the order is 90 minutes late they cancel it without any word to you. Either commit to what you advertise or don’t offer the service

For the second time, my order has been fraudulently altered and redirected to an address 350 miles away. Given the circumstances, it looks as the fraudsters either had inside help or were able to breach Morrisons' IT system. Two days before the scheduled delivery—and buried among dozens of scam emails—I received repeated unsolicited notifications changing the date, address, and contents of the order at the very last moment, within Morrisons IT-system. The occurring just minutes before delivery to the wrong location (South Shields instead of the Highlands) points to a serious security problem within the company, as this should normally be impossible, because orders can only be modified up until the night before. Customer service has been of limited help, and two days after the initial incident, I have yet to receive a response to my complaint. To make matters worse, the same problem occurred again, even if I had changed my password immediately after the first incident, through the website of Morrisons. The helpdesk's response was simply that I should claim a refund through my bank.