Morrisons Bewertungen 

MORRISONS; BRANCH STAMFORD HILL LONDON; DEPUTY SUPERVISOR TOOM ROWLAND; FULFILLING UBER EATS FRESH MONDAYS

31/08/2026
8am-9am delivery

PURPOSE;
AWARENESS & COMPLAINT;

Morrison Stamford Hill Deputy supervisor Toom Rowland;
and Uber drivers Adem and Abel, between the three something is not right with my past order #E26AF. Six bags of shopping only four arrived 15 items stolen. The active duty deputy supervisor unprofessionally and readily accuses the drivers of stealing bags and items yet when asked how and why she provides no evidence or check and balance, she continues to exclaim driver theft happens frequently.
There needs to be an investigation as why my purchases have been stolen frequently from this particular Morrison branch and the drivers are blamed by this supervisor on occasion without any rigorous investigation or evidence, how has she come to this conclusion or is this a misdirection to remove blame and suspicion?.

In addition the four shopping bags that did arrive of the six, arrived unsecured with tamper stickers, they were open for items to be stolen, this has not been the method of practice in handling the bags for the last 6 months due to complaints of in store and driver theft.

Why has this open bag method returned? No tamper-proof stickers, why? In-store supervisors and assistants not scanning barcode or
driver codes, is this deliberate?.

I am suspicious of toom rowland the deputy manager as when I spoke with her via Morrisons customer service she immediately blamed the drivers when I asked why I had I not received the two missing bags.
She had no explanation to why under her watch or a quiet day as she expounded bags with 15 items go missing, I further asked are bags scanned to be given to drivers response was yes, so since the store was quite due to a bank holiday and the drivers both arrive simultaneously and I witnessed and recorded via ring bell four bags at my door step and they off mount their motorcycles what happened to the two missing bags, she had absolutely no explanation and referred me to ask ubereats for a refund. This can’t be a resort to poignant questions that are valid and logical for a customer to ask of the retailer partner.

I believe there is a mixture of driver and in store theft taking place on both ends both ends taking advantage of opportunities represented to them to make with stolen goods.

The supervisor explained to me that the morning of the 31/08/2026 was quiet due to bank holiday, yet had no response for why the two bags had gone missing from the store and not scanned and given to the drivers. Adem is a local driver in my area and I have received approx 30 orders via him and any issues I have had with missing items or bags have predominantly been from this store.

To the case attendant approach the supervisor for an explanation as this is most £1000 over the last two and a half year of a mixture stolen shopping and my money from this particular store, they have refused refund on many of those occasions with no explanation and I have had no recourse in the matter until now.

Whilst admittedly late I now tried a different approach to this occasion to the ongoing issue by contacting Morrisons directly since ubereats has refused to be of any help, my intention is to hold them accountable and make them aware of the issues with the Stamford Hill branch, in addition to speak directly with the manager or supervisor active on duty during my orders are being fulfilled.

I am willing to at this point forgo convenience and ease of locality and pay extra delivery cost to a Morrisons store further away to find the thieves involved in this organised effort making themselves welcome to what is clearly mine.

Overall a bad experience!! Drivers often had issues with finding my address (whilst other suppliers found no issues), or understanding what it means by 'door-step delivery' is. And when it is clearly Morison's problems with the delivery, refund can only be done between 3-5 days because they do not allow refund directly to Amazon gift card. NEVER AGAIN will I shop at Morison Amazon.

Absolutely terrible ordering using Morrisons Now. Loads of items unavailable so then click on alternatives to add to shopping basket but they don't end up on the final checkout and only discover loads of items missing when putting shopping away. This also often means special offers aren't honoured so end up spending a lot more money for fewer items. It's an awful shopping experience. I'm disabled, dont drive and live in a village nowhere near a supermarket so I can't just pop out to replace the missing items. I thought the convenience of being able to get shopping delivered within 60 minutes would be ideal but something has gone wrong every single time I've used it. Going to have to go back to tesco which aren't great either.

When the doorstep delivery arrives I've noticed the yellow trays holding my order is quite dirty,who's responsible to clean them
24-8-26.

2 hours late so far. No option to cancel and half my order missing

For days I have been trying to buy some online shopping, now this is not my first rodeo, in fact I have shopped at all the other supermarkets online but Morrisons is the WORST and there is no contact email for customer service - just a loop of steps that I am sure has impacted peoples well being, it is so frustrating. Morrisons your web site is AWFUL.

Scam placed an order only 20% showed up lost £50 and refused a refund called me a lier

They don't even care they even ignore reviews

I have tried as hard as I can to complain and point out a dangerous item found in my food but no matter how hard I try it is impossible. It feels like its purposely made extremely difficult.
I found a hard sharp piece of plastic in my unopened packet of turkey mince. Im not looking for a refund just a warning to them. I even rang the numer provided. The assistant said she will send me a link...never did. So frustrating. This item if swalled could be lethal, possibly kill someone.
I have the photos.

Could someone please stop the likes of Scottish Power and others to cease bothering people while in and out of your supermarket to join their company. If we want to be with their company we will approach them. It is very annoying.

Home delivery service. It's generally OK and the delivery staff are always decent and polite. Usually 1.5 hours not 1.0 but that's a minor point. What really p*sses me off is when something gets missed or substituted. We now have at least 5 bottles of cooking wine (11%ABV) instead of what we ordered - this has not happened once, it's 3 times out of 10. When you spend a modest amount on a bottle of wine (say £9.50) , you do not expect some cheap cooking wine to turn up. This is not a one-off - it's a lottery. Now, if they contacted you to confirm the substitute, and you had the option to either decline it or pick something else, that would be fine. So - we are now sat on £50 worth of cooking wine over 3 substituted deliveries (which will actually get used), but it's an expensive way of sourcing that. Message: If ain't got it, don't sell it, don't take peoples cash for something that isn't there. If you need to substitute something, at least make it like for like, not send just any old crap that happens to be lying around - and if that's not possible, don't take the cash. Utterly p*ssed off customer. Do you know what you can do with your store card???

second time I've used Morrisons Now (60 minute delivery) and both times they've not even picked my order within 60 minutes let alone deliver it on time.

EDIT: It took 2 hours 20 mins from the time I ordered to the time it was delivered.

2nd EDIT: They refunded me £2.99 delivery fee, so have added 2 stars

I will never use any Morrisons store or Online Again after a recent delivery, even though I've been a loyal customer for the last fifteen years.

The delivery driver turned up half an hour late and was very abusive towards myself and my cleaner. He ranted that if you want your blank delivery, you must get rid of your vile dog and you must have a mobile phone for contact. I tried to explain that I cannot use a mobile phone due to my various severe disabilities; the driver screamed You're talking bullshit, despite me struggling to use a walking frame, he further threatened to murder my cleaner, my dog and I. I told him firmly but politely to leave the trays with my delivery and leave before I made a complaint to the police.

I phoned Morrisons Online Customer Services, who were not interested in the driver's diabolical behaviour and attitude. Furthermore, they were not interested and did not take any action regarding the criminal threats of murder towards my cleaner, myself or my pet dog.

I have also written a letter of complaint to the Chief Executive, which he has not had the decency to reply to; I know the company has received it, as I have a signed proof of delivery.

Extremely dissapointed
Ordered all party food for my mom's 90th birthday party,
Two hrs before was told items missing, it was ALL of the sandwich platters.
We had no time to do anything at this point.
Sadly a party to remember for all the wrong reasons, turned out a pitiful, embarrassing buffet.
Stale Victoria sponge.
Been refunded for cakes but party completely ruined.

No one use Morrisons Now!! I feel like I was lied to and mislead. I can't recall it being clear they use an external company to collect their food and driver IF THEY ACCEPT IT only (ie like calling an uber for example) AND if they're not here in 90 mins the whole order is discounted and cancelled automatically!!!
Won't refund my £3 delivery due to some bs about these mystery ts and cs and it being written there.
Not clear not at all, Morrisons are duping you all DON'T USE

I have three Morrisons deliveries in the past few months only one was decent. Lovely young guy, helpful and helped unpack. Then the last two, surly unhelpful and neither spoke a word. I know it's not the best job in the world, my son in law did it for a year, and found it tiring, but he liked the chats with the customers
Won't be using Morrisons again

Generally quite good but regularly arrive hours early,assuming drivers wanna finish and go home asap. If i book for between 9-10pm i mean then,not 7pm when im in the middle of my kids bathtime! When you tell them to come back later they act really shocked and dissappointed. I even had one once try to deliver early, called me to ask where i was cause there was no answer at home and they were shocked to hear i was still at work!

I have a Morrisons More Loyalty card.
In June they stopped my ability to collect anymore points on my loyalty card. I spent over £700 in July.
I’ve complained but their customer service which is based in South Africa says there’s nothing they can do. I’d understand if I’d done something wrong but this was just random.
Loyalty works both ways and I’m considering using Sainsbury’s going forward.
It just shows Morrisons in a different light

Did my first fast order. It will be an experience I won’t repeat. Substitutions but not only that dinner deal turned into a chicken and some potato’s but as they missed an item or didn’t have it even thought they let me order the deal I ended up paying silly money and I wouldn’t have ordered. Also on all the deals like a three fruits for a fiver. Ended up with three dinners some bread some bananas and some oranges for sixty ish quid. The ham deal was the only deal they did manage and even then a third of that deal wasn’t the item I had ordered. Was a very good deal for Morrisons but a huge rip off for me! It’s a no from me. Would have been better off paying M&S prices across the road! Not at all happy.

This is a follow up to my recent review with complaint stemming back to 20th May.Thus company doesn't seem to have the capacity and common sense to handle and resolve complaints and I have moved on as a customer to other more user friendly supermarkets for my daily food needs.Since my reply to my initial complaint when using Trustpilot I have not been approached with a solution to my complaints,now going back over 3 months.Its no wonder that this private company is swimming in massive debt,closing stores and losing loyal customers to competing stores as they have a customer service department which is not fit for purpose