Avoid this Hong Kong company! Ordered prescription lenses for metal aviator Maui Jim frames to replace scratched prescription lenses. They sent lenses so thick frame will not hold them...thick like a... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Avoid this Hong Kong company! Ordered prescription lenses for metal aviator Maui Jim frames to replace scratched prescription lenses. They sent lenses so thick frame will not hold them...thick like a... Mehr ansehen
Unternehmen hat geantwortet
Order oakley flak 2.0 replacement lenses that do not fit the frames qhen trying to return them they make u accept using your email then tell u your are not authorized to use the account.
Unternehmen hat geantwortet
I had a small question after receiving my order and contacted MRY support. They replied quickly and helped me solve the issue. The lenses themselves are great and fit my sunglasses well. Good experien... Mehr ansehen
Unternehmen hat geantwortet
The ordering proess was mpe and the website made it easy to find the right lenses for my frame. The lenses arrived in good condition and fit exactly as described. I would definitely consider MRY again... Mehr ansehen
Unternehmen hat geantwortet
What makes our company different from our competitors? That's a tough question, but it's a good one. First of all, we like our clients because they are our partners. Our clients make us better and help us stay better. When we solve clients' problems, we build strong relationships with the people who trust us. We believe that technology alone can not be the advantage that makes you stand out in a crowd, we put our hearts into each lens and we are building every lens on the same belief, every single lens that leaves our hands will be part of your life. We highly value our customers' satisfaction - We love our work, we love our clients.
UNIT 15, R/F., KAM TEEM IND BUILDING, 135 CONNAUGHT RD WEST, SAI YING PUN, Hongkong
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had a small question after receiving my order and contacted MRY support. They replied quickly and helped me solve the issue. The lenses themselves are great and fit my sunglasses well. Good experience overall.

Antwort von MryLens
The ordering proess was mpe and the website made it easy to find the right lenses for my frame. The lenses arrived in good condition and fit exactly as described. I would definitely consider MRY again when I need another replacemet pair.

Antwort von MryLens
Avoid this Hong Kong company! Ordered prescription lenses for metal aviator Maui Jim frames to replace scratched prescription lenses. They sent lenses so thick frame will not hold them...thick like a magnifying glass! They avoid fixing/replacing and not refunding my money for the correct lenses. Horrible dealing with this inept company!

Antwort von MryLens
Order oakley flak 2.0 replacement lenses that do not fit the frames qhen trying to return them they make u accept using your email then tell u your are not authorized to use the account.

Antwort von MryLens
Lines did not fit, but they offered to make it right.

Antwort von MryLens
I wasn't sure which lenses would fit, but MRY's support team helped me confirm the right model. The lenses arrived well packed and fit perfectly. Great service and quality.

Antwort von MryLens
I was worried about replacing the lenses myself, but it was actually pretty straightforward. The fit was good and they snapped into place without much effort. The lenses look clean and the color is exactly what I wanted.

Antwort von MryLens
My order arrived sooner than I expected. The lenses were carefully packaged and included everything needed for installation. The quality looks great and they fit my sunglasses without any adjustment. Overall a very smooth expe

Antwort von MryLens
My Oakley frames were still in great condition, but the original lenses needed replacing. I ordered MRY replacement lenses and they fit perfectly. Installation was quick and the lenses look great. Very happy that I could keep my old frames instead of buying a new pair.

Antwort von MryLens
Terrible lens received didn't even fit and no customer service afterwards- Stay Away People, They will blame you after , google the company and you will see issues with fit. I have been fighting a refund for weeks.. so ignore the lies of we never see our customer take a loss

Antwort von MryLens
My experience with Mrylens is that these guys are, at the core of it all, simply dishonest. They will refuse to own their manufacturing errors and instead they will try to gaslight you with all kinds of excuses and nonsense stories, and when you confront them with the photographic evidence of the unsolvable defects they just disappear and go silent... and you will have no recourse because you will likely have paid via the Pay Pal platform they use... and Pay Pal won't get involved in an "item not as described" complaint as prescription lenses are considered "custom manufacture" items.
I can't tell you if the lensing is per the prescription or not, because I can't fit the lenses... and that shouldn't have been a problem because the lenses in question are face mounted (Ray Ban 3183 frame - very common) with just two screws... any ten year old with a screwdriver should have been able to fit these lenses BUT NO ONE CAN because the screw holes are simply in the wrong locations! MRY Optics simply refused to own this mistake, unwilling to remake or refund the item. BEST OPTION IS TO SIMPLY AVOID THEM and LOOK ELSEWHERE.

Antwort von MryLens
I ordered lenses from MRY for my Oakleys. They helped me through the process and provided good customer service throughout the purchase.

Antwort von MryLens
Ordered 2 by pairs of prescription sunglass lenses for my Oakley’s, tracking promptly provided and packages arrived on time. The transition lenses work great, the sunglass lenses also great quality with the after sales support replacing one lens following contact about a problem. Will definitely order again.

Antwort von MryLens
I didnt read these reviews until after I received my order and I'm glad I didn't. I had a great experience with MRY. Just opened my lenses and they fit perfectly, were engraved just as I instructed for an extremely reasonable price, and I got them in 2 weeks. I'm extremely satisfied.

Antwort von MryLens
J’en ai essayé la taille est trop petite, elle restera dans le tiroir

Antwort von MryLens
I ordered replacement lenses from this company, but unfortunately my experience was disappointing.
The first pair I received had very poor finishing, with uneven edges that made it impossible to fit them into my frame. After contacting customer support, they responded quickly, apologized, and sent me a replacement pair free of charge, which I appreciated.
However, although the second pair had a much better finish, the lenses were still significantly thicker than the original ones and could not be fitted into the frame. I provided several comparison photos showing the difference in thickness, but the replacement still did not meet the required specifications.
I appreciate the customer service team's efforts to resolve the issue, but in the end I was left without usable lenses and had to request a refund.
Based on my experience, I cannot recommend this company for replacement lenses that require precise dimensions and fitting.

Antwort von MryLens
I tried ordering 2 of their prescription lenses for my oakley sunglasses and neither fit. I sent photos and videos showing how they dont fit in my frames and they refuse to refund me because they "made the lenses correctly and fit their test frame", but they did verify the lenses should match my frame number. Obviously something is wrong because I've tried two pairs and now down $300. I've had the same frames for several years and went through 3 other companies for prescription lenses, funny how theirs all fit and mry's is the only ones that don't.
Worst customer service ive ever experienced from a company that boasts 100% satisfaction on their website.

Antwort von MryLens
I recently purchased prescription lenses for my Oakley Bisphera on June 4, 2026, and was impressed when customer service reached out with a great deal on a second pair. I took advantage of the offer and bought another pair, this time with prescription sunglass lenses.

Antwort von MryLens
I ordered metal nose pad replacements for my glasses and received silicone nose pads. After calling numerous times and getting sent to a Chinese answering machine over and over again, I just gave up and figured that I got duped. Recently, I was asked by them to leave a review. So I did and explained that I was basically scammed out of $10 and received the incorrect product with no way of making it right. I noticed that when I submitted the review I was reviewing the silicone nose pads. Then today they had the audacity to call me out, saying I purchased the wrong product. When I provided proof of what I had purchased, clearly stating they were metal nose pad replacements, they have since not emailed back. What a complete joke. Ship me the wrong thing, dont answer requests for refund, then call your customer a liar. SCAM.

Antwort von MryLens
Defective lenses, wrong labelling, refused full refund — avoid
I ordered two sets of replacement lenses for Ray-Ban Justin RB4165 frames and older Wayfarer frames. Both arrived non-conforming:
• Order 1 (prescription, 54mm): left lens had a visible air bubble defect. In addition, the lenses measured 2.8mm thick vs. the 2.0mm of the original Ray-Ban lenses — confirmed by a Brussels optician as impossible to mount in the Justin frame.
• Order 2 (non-prescription, 55mm): delivered with incorrect labelling (marked 54mm), did not fit the frame, and cannot be resold due to the labelling error.
I provided extensive photo evidence (9 pictures including caliper measurements, label shots, and side-by-side comparisons) over multiple exchanges. MRY acknowledged the labelling error as a "staff mistake" but refused a full refund on both orders, citing a pre-shipment installation test. A professional optician in Brussels confirmed the thickness made fitting physically impossible.
After weeks of back-and-forth, their final offer was a 40% partial refund — for products that are defective, mislabelled, and unfit for purpose. I had to source replacement lenses from another provider, which fitted my frame immediately.
Customer service is polite but their resolution process is designed to exhaust you into accepting a partial refund. If anything goes wrong with your order, you will not be made whole.
// Update following the company’s public response //
This response is misleading. Before publishing this review, I had already contacted the support team multiple times and provided both order numbers, nine photographs, caliper measurements, label photos, side-by-side comparisons, and confirmation from a professional optician in Brussels of the poor quality / non suitability of the products
The company had therefore already investigated the matter. After several weeks of exchanges, the proposed resolution remained a partial refund only.
Following publication of this review, I was contacted again and asked to remove it in exchange for another partial-refund proposal. I declined.
My review reflects the full documented sequence of events and remains unchanged.

Antwort von MryLens
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