MryLens Bewertungen 

VERY VERY VERY BAD SERVICE. RECEIVED LENSES AND THEY ARE WAY TOO THICK FOR THE FRAME. EMAILED NUMEROUS TIMES ONLY FOR THEM TO ASSUME ITS MY FAULT. PICTURES AND FRAME NUMBER GIVEN TO THEM. I DID NOT AT FIRST ASK FOR A REFUND JUST LENSES THAT FIT MY FRAME. 150.00 FOR LENSES I CANT USE . AND NO ONE GETS BACK WITH YOU TO MAKE THINGS RIGHT. I WILL BE REPORTING TO THE BETTER BUSINESS BUREAU AND EVERYONE ELSE I THINK NEEDS TOO KNOW I AM ALSO CONTACTING MY BANK TO DISPUTE THIS CHARGE. THIS IS FRAUD AND TOO SAY THE LEAST THEFT.

Finnaly got my 2nd order after i received my 1st order which was the lenses are massively tick and rough cutted
For the 2nd, I order thin lenses... i received the package after 6 weeks after little 'drama' in the shipment process
This time, i got the much much better lenses...tidy and smooth cutted and much2 thinner lenses than the previous one..but a bit trouble in fitment to the frame

The MryLens were too large for my Ray-Ban Wayfarer frames. They shipped me another set of lens, which also didn't fit. Although customer service was cordial, MryLens refused to refund me until I contested the charge with my credit card company. It took 8 email exchanges with customer service to finally resolve the situation.

Put in my order on October 31st. After waiting I asked them to cancel the order on November 27th and they refused. Their own policy says you can cancel orders before they ship but they'll just ignore that.

Paypal refuses to help me since its a custom item. They stole $108 from me. Horrible company that won't follow their own policies listed on the website. Avoid at all costs.

Really dishonest company… 2 months to ship and they sent me prescription lenses for my Rayban glasses that were way too thick and you could barely see thru them. Cheap plastic! Customer service won’t help… they don’t say it on the website but they are based in china!! DO NOT BUY FROM THEM unless you want to lose your money.

This is a Chinese scam website. Save your money! They sent me a tracking number and nothing ever showed up. This is a typical Chinese scam.

Lenses are too small and customer services just ignore your email

I paid for my order 6 weeks ago and they haven’t shipped and have stopped communicating. I believe it’s a scam and do not recommend purchasing from this website

My order has arrived in order.
I used the lenses in my Wayfarer Meta RayBan sunglasses with recording capapilities. Sometimes I want to use it with lighter lenses and these lenses were the solution.

My Oakley glasses are now usable. Thank you Mrylens. I am satisfied with my purchase.

I ordered replacement prescription lenses on 22 Sept. Then I waited.... and waited. Eventually I chased to see why they had not met their promised 10 day delivery deadline.

They responded that the lenses were only put into production on the 30th Sept! No apology and just told to wait until they were dispatched. So I waited....

Chased again and asked for a refund. They told me no refund and still no apology. So I instructed that I would be cancelling via the credit card company for non-fulfilment of the contract. No apology. Just that I would be hearing by the end of today from their manager. Unbelievable.

Appalling service, no ownership of the issue and no apologies for failing to fulfill the contract or deliver the lenses. Beyond poor. It seems like bots answer their emails.

Update. Received this morning. This is now excuse number…… I’ve lost count.

“Hi,We apologize for the inconvenience. Due to production delays during the National Day holiday, we have marked your order for priority processing.”

Reminder. Ordered on 22 Sept with a 10 day turnaround promised. We are now on Oct 14.

Update - They have just responded now to the review from LAST YEAR! I think that says all that needs to be said really. They have no intention of repayment because they have had 10 months to do so with no contact. Merely an exercise in sterilising their image?