Metropolitan Thames Valley Bewertungen 

What made my experience good was ishan was very helpful and understanding on my repairs, that need to b addressed and gave me dates that suit me.

I’m a resident of the church Croft Nottingham. The services are very good and they they are very helpful to me in every situation

Spoke to Michael today about a query and he patiently listened to my whole ordeal, empathising with me all the way. I felt genuinely heard for the first time in a long time. He guided me on my next steps and all the options available to me. I felt really helped, thank you so much!

Absolutely awful company MTVH are totally incompetent, they take regular payments for alleged maintenance services that they never do, in fact they never visit the site! This has to be investigated as a scam, they should be shut down by the ombudsman.

I would like to leave a review for Samuel Kwarteng at MTVH.
He assisted me today with quite a complicated issue, which he was able to resolve efficiently. Throughout the whole process, he remained very polite, respectful, and professional. Nothing was too much trouble for him, and he went above and beyond to make sure everything was sorted.
I am very grateful for his help and the excellent service he provided.

Possibly the worst freeholder, we’ve had mutiple fire safety installations, all failed, workmen illegally entering flats, fire doors adapted so they no longer close, two different letters on one day, one telling us to evacuate and one to stay put in an emergency, our front gate and block doors not working for 5 months, multiple thefts of our post and packages in this period. MTVH need to seriously look at all of its processes. We are not safe and do not feel safe.

Amazing team, had my leak repaired within a week. Just had my bathroom re floored and new ceiling, it looks amazing. Im so happy, thanks to Paul for coming out late evening. Thanks to Andy, who's team did an amazing job on my bathroom. Can't thank you all enough, much love to MTVH.

I rang in today to report a repair I needed done urgently. It was so lovely to have a man called Ishan answer the call as he was polite, understanding, spoke calmly and took his time to understand my personal need and request. Handled my request promptly. Extremely professional. Thank you Ishan.

Very helpful customer service by Ishan.
Thank you.

Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,

I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.

We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.

I’ve just spoken to Paul he was very polite and helpful with a repair that needs sorting out

Very helpful and thank you very much for such a detailed response

I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.

I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.

I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏

My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you

Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service

Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊

I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.