Absolutely fantastic service! I ordered a piano for my daughter from the Netherlands, and I honestly couldn’t believe how fast it arrived. I placed the order yesterday, and it was delivered today... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Id give zero stars if I could. Recently ordered digital piano which was £380 in the autumn offer. Company took payment then said they would not deliver to my address. I have emailed the company asking... Mehr ansehen
Unternehmen hat geantwortet
I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very wel... Mehr ansehen
Unternehmen hat geantwortet
Excellent packaging. Delivered promptly. Very solid and stable. Excellent sound - feels very close to an acoustic piano when playing. Easy to assemble. Very happy with this purchase, Thankyou.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide. While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology. MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.
Kontaktinformationen
507, NO 9 BINSHUI ROAD, HEXI DISTRICT, 300061, TIANJIN, China
- info@mustarmusic.com
- mustarmusic.com
4,0
Gut
205 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Answered any and all questions I had
Answered any and all questions I had. Beautiful cabinet value for the money was amazing “so many features “. Daughter loves it , assembly was a breeze.
2. Juli 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Antwort von Mustar
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We’re delighted that you’re happy with our product/service. Positive feedback like yours motivates us to keep improving.
Please don’t hesitate to reach out if you ever need anything. We’d love to welcome you back again!
Beautiful digital piano
Beautiful digital piano! It was the perfect first piano for my daughter. Highly recommend!
29. Juni 2026
Antwort von Mustar
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We’re delighted that you’re happy with our product/service. Positive feedback like yours motivates us to keep improving.
Please don’t hesitate to reach out if you ever need anything. We’d love to welcome you back again!
seems like a very good product.
seems like a very good product.
delivery went efficiently.
directions for assembly were helpful and well illustrated.
all the parts were present.
now if I can just learn how to play again, at age 75.
thank you!
26. Juni 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Even for a cheap piano it’s a waste of Money.
Sounds are awful - don’t sound anywhere near a real piano.
The music stand is useless - can’t hold a single piece of paper because it’s too short so the paper flops down but the space is too small to fit a book!
I’m a music producer - bought this as I use plug ins through the piano anyway so the sound of the piano wasn’t a massive deal…only to find when it gets here that the pedal only works through the speakers on the piano…not through midi. Had to contact their terrible customer service to find that out too!
Even when you use the pedal…it doesn’t sustain until the note fades - it holds for 4 seconds then just abruptly stops.
It comes with a sticker that gives you the ‘function keys’ (how to turn the metronome on etc) the sticker arrived in the box…so I presume it’s meant to go over the bottom set of keys but I’ve no idea…it also keeps falling off.
If you wanted to spend £400 on a piano that doesn’t sound like a real piano, doesn’t hold your music up and had a terrible pedal…then this one’s for you.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer, thank you for choosing our store. Customer satisfication is our top priority. If you are not satisfied with the product, you can contact our customer service at any time, and we will solve the problem for you as quickly as we can. Thank you for your support and wish you a happy life!
the power button doesn't work
the power button doesn't work. I sent a message about it and I haven't gotten a response.
8. Juni 2026
Antwort von Mustar
Dear customer, would you please let us know if there's anything wrong with your purchase? We didn't hear from you. If you have any questions, please contact us, we are glad to help you resolve it.
I was so excited to get this
I was so excited to get this. It came on time, and they also sent me messages along the way about delivery.
I asked before I bought it if the wood was real, and it said it was. However, it is pressed wood. So beware that the stand is not quite as sturdy as I had hoped. But all in all, I LOVE this and I am thrilled to have it.
8. Juni 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
my digital piano sound stopped and i…
my digital piano sound stopped and i reached out to give me advice their attitude was totally negative and offered no assistance at all even though i purchased it from them. Used it only a few times SO i have a beautiful white digital 88 key piano not working very disappointed with them. I will not be making any purchases
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer, thank you for choosing our store. Customer satisfaction is our top priority. If you are not satisfied with the product, you can contact our customer service at any time, and we will solve the problem for you as quickly as we can. Thank you for your support and wish you a happy life!
Ordering was easy and the piano arrived…
Ordering was easy and the piano arrived on time and is working well
26. Mai 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Best purchase choice I ever made!
Beautiful piano! Excellent customer service . This company cares about their customers!!!
27. Mai 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Some hiccups but we got there in the end
We found a bargain price on this website and ordered a piano. Unfortunately Evri lost the package and did not deliver it. I kept Mustar informed we were having problems receiving the order and they were always responsive. In the end they had to submit a claim to Evri and then they offered to send us a second piano using a different courier. I appreciate their efforts and we are very pleased with our purchase.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear customer, would you please let us know if there's anything wrong with your purchase? We didn't hear from you. If you have any questions, please contact us, we are glad to help you resolve it.
KEYBOARD HAS A FAULTY VOLUME CONTROL…
KEYBOARD HAS A FAULTY VOLUME CONTROL SIDE.
SENT COMPANY AN EMAIL WITH REQUIRED PART NUMBER AND HAVE GOTTEN NO RESPONSE. KEYBOARD WAS PURCHASED FOR CHRISTMAS. MY THIRD ISSUE WITH CHINESE CROOKS. NEVER AGAIN WILL I BE SCAMMED!
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer,
We are truly sorry to hear you are experiencing issues with the keyboard’s volume control side and for the inconvenience this has caused you. We sincerely apologize for the lack of response to your previous email regarding the required part number.
Customer satisfaction is our top priority, and we take all product quality feedback very seriously. We have immediately checked your case and would like to assist you properly. Could you please kindly send us your order number and your original email reference again? We will arrange a professional solution for you at once, whether it is a replacement, spare parts support or a refund.
We deeply regret your negative experience and the frustration this has brought you. We never want any customer to have an unpleasant shopping experience, and we will make sure to resolve your issue fairly and promptly.
Looking forward to your reply so we can assist you further.
I recently purchased a piano from this…
I recently purchased a piano from this company and I am very pleased with the quality of this product. I had a small issue with selecting the various tones, but this was sorted very quickly and to my complete satisfaction.
I would have no hesitation in recommending this company.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Mustar full keyboard, digital pianoThis is a beautiful piece of equipment
This is a beautiful piece of equipment, full keyboard, nice bench and stand. Can't wait to play it. I think very reasonably priced, delivered quickly, love it!
27. April 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Great product and delivery
Product was delivered on time and so far it seems to be good quality.
2. Mai 2026
Antwort von Mustar
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We’re delighted that you’re happy with our product/service. Positive feedback like yours motivates us to keep improving.
Please don’t hesitate to reach out if you ever need anything. We’d love to welcome you back again!
Problem with courier
A problem with the courier. Mustar customer services were very helpful and resolved the problem.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer,
We are extremely sorry for the terrible delivery experience with your piano keyboard order and fully understand your frustration.
We sincerely apologise for the parcel being returned without explanation, and for using the same Evri courier again despite our promise to change provider. The repeated delays and lack of proper updates have been completely unacceptable, and we take full responsibility.
We have escalated this issue urgently and are arranging priority redelivery while closely monitoring the shipment until it reaches you safely.
We deeply regret the hassle and disappointment this has caused. We will review our courier arrangement strictly to avoid similar issues again.
Once again, please accept our sincere apologies.
Very happy with my Piano keyboard
Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 package was received, the bench, but the order stated full product was delivered. I contacted Customer Service via email. Perfect customer service! The Rep was in constant contact with me for several days, she looked into my order, and said the 2nd package will be delivered separately. It was delivered 2 days later. I started to put together the frame, but the keyboard portion (weighted keys) was extremely heavy, could not lift it by myself. Needed a 2nd person to help lift and install the keyboard onto the frame. Keep that in mind. Sound of piano is Beautiful! there are 600-800 different sounds/beats to choose from, aside from the normal piano sound. Only drawback is the headphone jack is in the back of keyboard, but the keyboard is against a wall, only spot I had in room. So it is not convenient to use,for quiet use. A front side jack would be optimal.
26. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
The keyboard sounds great
The keyboard sounds great. I received it quickly and it was easy to put together.
30. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
I have received my piano and I’m excited
I did receive my piano yesterday and I’m pleased so far, kudos to this business.
6. April 2026
Antwort von Mustar
Dear customer, we apolozie for the inconvenience. We extremely sorry that the logistics problem has affected your mood. We just give you a response to your email. Please kindly do a check. We will strengthen the cooperation with logistic companies in the future, thank you for your support.
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