Probably the best tasting liquorice available in the UK and the most variety! The packaging is fantastic also for those who struggle with hand dexterity as super easy to open and seal closed again! Hi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Received my order today, Lakrids by bulow. Arrived in a terrible state, chocolate had melted, the contents were in a right mess. However, after contacting My Liquorice, they have refunded my purch... Mehr ansehen
Unternehmen hat geantwortet
The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Mehr ansehen
Unternehmen hat geantwortet
Most delicious liquorice ever, fresh and delicious, taste just like Swedish quality. Something you’d think never works , chocolate amd liquorice not it really does .thank you
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk
Kontaktinformationen
39 Mark Road, HP2 7DN, Hemel Hempstead, Vereinigtes Königreich
- info@myliquorice.co.uk
- myliquorice.co.uk
4,3
Hervorragend
187 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Ordered a variety box from them for my…
Ordered a variety box from them for my grandad and the liquorice lovely, would buy again!!
26. November 2020
Bewertung ohne vorherige Einladung
I bought some for my parents and they…
I bought some for my parents and they loved it! I didn’t really like liquorice but this stuff is amazing.
26. November 2020
Bewertung ohne vorherige Einladung
AVOID!!! They charge you monthly without telling you
I took up an offer of a free taster box, I just had to pay for postage. It took two weeks to arrive and the next thing I know they took £18 out of my account!
They never said it was a subscription. Rip off merchants. AVOID!
11. November 2020
Bewertung ohne vorherige Einladung
Antwort von My Liquorice
Hello Andrea,
I apologise deeply about the negative experience you had with us. I also apologise about the slow response to your review.
In the time since you have left this review, we have changed many of our internal processes and employed many more staff members. We have also changed our delivery service to a much more reliable Royal Mail fully tracked 2 working day service. I apologise that your item took two weeks to arrive.
In regards to charging your account £18 - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.
We are committed to rectifying our wrongs and would love to give you a full refund. If possible would you be able to contact us via email stating your full name, order number and the issue at hand (I know you may have already done this)
This is our email info@myliquorice.co.uk
Ordered a box of liquorice as a gift
Ordered a box of liquorice as a gift, did not realise it was a subscription, I am now being charged for a product I do not like or want, they have advised they would not send and would not be charged, it then turned up in the post - charged £18
Impossible to get hold of, no phone numbers on website and no reply to messages, like previous reviews on here, exactly the same issues, stuck with a product I do not want, if I get no response will take them down the legal route
AVOID, AVOID, AVOID!!!!!
6. November 2020
Bewertung ohne vorherige Einladung
Antwort von My Liquorice
Hello Neil,
I apologise deeply about the negative experience you had with us. I also apologise about the slow response to your review.
In regards to your recurring subscription - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.
We are committed to rectifying our wrongs and would love to give you a full refund. If possible would you be able to contact us via email stating your full name, order number and the issue at hand (I know you may have already done this)
This is our email info@myliquorice.co.uk
Yes me again!!
Yes me again!!! Nearly a month still no liquorice still no refund. Think of all the money you are making stealing from people.i will never ever buy from you again and I will continue in any way I can to make people aware of how disgusting you are!
7. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von My Liquorice
Hello Melinda,
We have responded in-depth to your previous review.
Please get in contact with us via email - info@myliquorice.co.uk
Shocking Service
Was offered a free sample as consolation for not winning a competition with no mention of a subscription, only to find a month later that I was being sent more Liquorice and charged over £18. Finally found out they he'd signed me up to a subscription I didn't want! I asked if I could send it back but was told I could not get a refund so apparently they don't follow consumer rights. To rub salt in the wound after I put a bad comment on one of their Facebook posts they messaged me asking what was the problem. I told them what had happened hoping that they might sort me out but no, not one reply after 5 messages to them, absolutely disgraceful service so I recommend you avoid this company.
6. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von My Liquorice
Hello Neil,
I am incredibly sorry about the lack of response to your multiple Facebook messages. I know an apology doesn't make up for the horrible customer service you received and the frustration it caused but I hope it goes some of the way. We have since changed staff members and our internal processes.
Rest assured our customer service has changed drastically and this type of situation shall never happen to another customer.
In regards to your recurring subscription - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.
We are committed to rectifying our wrongs and we have given you a full refund for the above-mentioned charge. I hope this goes some way to show our
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