My Liquorice Bewertungen 

187
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Probably the best tasting liquorice available in the UK and the most variety! The packaging is fantastic also for those who struggle with hand dexterity as super easy to open and seal closed again! Hi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Received my order today, Lakrids by bulow. Arrived in a terrible state, chocolate had melted, the contents were in a right mess. However, after contacting My Liquorice, they have refunded my purch... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Most delicious liquorice ever, fresh and delicious, taste just like Swedish quality. Something you’d think never works , chocolate amd liquorice not it really does .thank you

Unternehmen hat geantwortet

Unternehmensdetails

  1. Süßwarengeschäft

Vom Unternehmen geschrieben

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

187 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(187)

83 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. I ordered something by mistake so I sent them a quick email and the item was cancelled and refunded promptly. I was also kept up to date throughout. The liquorice is always very nice

29. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you so much for your kind review

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Really impressed. Prompt and helpful response from real people.
Products are great too. I'm not a Liquorice lover but I buy for gifts for my dad who loves it. Choice is vast and different and presentation impressive. Not the cheapest but quality can't be faulted.
Highly recommended

23. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank You so much Nicola !
Hope your Dad enjoys your latest purchases :)

Bewertet mit 5 von 5 Sternen

Above and beyond customer service

Above and beyond customer service. I am looking for something a bit different and they advised on what to do and also on the strength and types of liquorice and what would be best.

22. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you for your kind review .

Bewertet mit 5 von 5 Sternen

I was struggling to order

I was struggling to order. My Liquorice messaged me and sorted my problem quickly and efficiently and gave me a discount!!! Thank you so much. I will recommend and use you again.😃😃

18. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you Keith. It was our fault as we have introduced a new VIP (subscription) area and this unfortunately caused quite a few unwanted side effects as a result. Thank you for sticking with us ! :)

Bewertet mit 5 von 5 Sternen

Just Wonderful! & healthy !

You have to decide for yourself:
If you wish superb wonderful taste & to experience it thoroughly or just to go after the masses & not care if you're going to feel another way & gain weight...

17. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Although we can't promote any health benefit of liquorice we are happy that you are enjoying it . Thank you for your comments Renate.

Bewertet mit 5 von 5 Sternen

Amazing quality liquorice!

I found this company through Instagram and ordered some liquorice as a Christmas gift for my dad last year. By boxing day, it was all gone because my whole family had eaten it! Very high quality confectionery. Banana monkeys are my favourite!

11. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you Jason :)

Bewertet mit 5 von 5 Sternen

Tremendous customer service

Tremendous customer service, special order made for advent calendar but difficulty arose
when paying with PayPal as standard information not picked up, contacted customer services regarding the issue and this was rectified immediately, fantastic service , well recommended.

10. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you so much , it's lovely of you to take the time to put a positive review on here.

Bewertet mit 5 von 5 Sternen

First class customer service.

There was a slight problem paying with PayPal but as soon as I contacted customer services the issue was rectified immediately, couldn’t ask for better communications and service. Thank you.

10. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you, we do try very hard to fix things if they go wrong and it's lovely to be appreciated :)

Bewertet mit 5 von 5 Sternen

Great Product Great Service

I have been ordering from My Liquorice throughout 2021. The quality of the product is excellent with a vast range of different liquorice to choose from. I have to say that I have never beed disappointed. The liquorice arrives in re-sealable bags which keeps the sweets fresh.
I made a mistake with my latest order ( 3 orders instead of 1 !) - I contacted Patricia via email and she very quickly cancelled two of the orders and reimbursed my payments. Great service

9. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you very much :)

Bewertet mit 5 von 5 Sternen

Amazing find for liquorice lovers

Amazing quality liquorice with variety to suit everyone. Got friends hooked too. Excellent customer service too. Fast delivery and regular updates.

8. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you for your lovely review :)

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Had made a mistake on the order and they were so helpful at sorting it out and were very quick to help me.

5. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you :)

Bewertet mit 5 von 5 Sternen

Very helpful experience

I found this website this morning after doing a bit of research, went shopping but was unable to checkout. I email customer services and got a reply for Patricia who was ever so helpful and managed to sort everything out for me. She even sent me a link with my order so all i had to do was pay. Very Very helpful and i would highly recommend this company. Patricia you are a star thank you very much for all your help today.

5. November 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

You're very welcome . Thank you for your kind words :)

Bewertet mit 5 von 5 Sternen

My Liquorice - Advent Calendar

I pre ordered a "My Liquorice" Advent Calendar as a birthday gift for a friend of mine who has a birthday in early November.
I was a little concerned it wouldn't be delivered on time so I wrote to My Liquorice customer services and received a reply from a lovely lady called Patricia who promised me she would put it on a prioritized delivery, and I should expect it next week.
I am delighted to say it arrived today much earlier than anticipated.
Thank you Patricia you rock :-)

29. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank you so much ! Hope your friend enjoys it :)

Bewertet mit 5 von 5 Sternen

Excellent online company

Excellent online company. Immediate and helpful response to a query I had, and prompt delivery

26. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

We are a small company and do try our best, thank you :)

Bewertet mit 5 von 5 Sternen

Fantastic customer service.

I am a regular customer and love all the different sweets I have tried. On a previous order I had redeemed some rewards but they got lost. I messaged and got a very quick response. I then placed an order with the rewards. Unfortunately there was a fault and order wouldn’t go. Once again messaged and Patricia sorted it all out for me. Plus got 10% discount. All that and the most amazing sweets ever. I could not be happier.

23. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad delivery times

I placed an order on Sunday and paid extra for 24 hours by Royal Mail. The order was not processed until the next Tuesday, and the following Friday, the package has still not been delivered. I got offered a 10% discount on the next purchase as compensation which I find rather insulting. There are better companies out there for your liquorice needs that actually deliver on time!

*Edit*
Responding to the company reply: More lies from the company. They registered this delivery to be handed over to Royal Mail on Tuesday but did actually not pass on the parcel to Royal Mail (a common scam way to avoid breaking promises). A 10% discount for a future order is frankly insulting. Shame on you!

22. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

We apologise for this delay in your order.
We do say online that it takes us between 1-3 days to process your order (it is all weighed, sealed and packed by hand) and and then first class post takes a further 1-2 days. We never promise delivery of an order in 24 hours.
We got your order on Monday morning and posted it out to you the next day (we were awaiting stock of one of your items) and so it should have been with you by yesterday (Thurs).
Delivery is out of our hands and in the care of Royal Mail who are normally very good (which is why we continue to use them). Unfortunately there seems to have been a slight delay in the postal system but Royal Mail are delivering it to you tomorrow (Sat). We are sorry for this delay with Royal Mail and have offered you a discount as a courtesy. https://myliquorice.co.uk/policies/shipping-policy

Bewertet mit 5 von 5 Sternen

Brilliant service

Very easy to order the Liquorice from an extensive menu.
Prompt delivery and was packed well. Love that you use Royal Mail so parcels can be diverted to the local post office if not convenient for home delivery. The Liquorice is very tasty and of high quality. I will use this company again.

20. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

Thank You Sak

Bewertet mit 1 von 5 Sternen

Awful product with very poor customer service

Just received a bag of My Liquorice as a present and have to say it is totally inedible. Some flavours are meant to be salty but I found the whole bag was so overly salty it couldn’t be eaten and had transferred to the non salty varieties. Did contact the company before leaving this review and offer to return the purchase for them to examine, sadly they didn’t want to know. Don’t waste your money, nothing good to say about My Liquorice from my experience.

15. Oktober 2021
Bewertung ohne vorherige Einladung
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Antwort von My Liquorice

We are sorry that this customer didn't like our Gourmet Mix but we have to disagree with them, as would the hundreds of customers that order and love this product each week. No-one has ever said our product is "inedible" before, or that all 12-22 different types in there, from different countries, all tastes the same.
The bags we send out are delivered within a few days of them being mixed up and sealed and there is no strongly scented, or liquorice with loose salt on it, in there.
All our liquorice is fully explained on the website, along with customer reviews and pictures for everyone to see before they order.
Might there be some in there that a customer dislikes ? yes that's quite possible, it is an extensive range and everyone has their own preferences.
Does that make our product "awful" or "inedible " ? no, it doesn't, it simply makes it not to your taste or liking.
If perhaps someone has ordered in haste or ordered for someone else not knowing their preferences (as in this case) then we would offer a discount on a future purchase as a courtesy. We don't accept open returns for obvious hygiene reasons and we ask customers to send us a photograph instead. In this case we are awaiting a reply to our E mail.

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