Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Mehr ansehen
Unternehmen hat geantwortet
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Mehr ansehen
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Unternehmensdetails
Vom Unternehmen geschrieben
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktinformationen
First Floor, 5 Fleet Place, EC4M 7RD, London, Vereinigtes Königreich
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Hervorragend
586 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful
Kelsey was extremely helpful, knowledgeable and supportive. Helping to resolve my query and make the amendments that I required. I called the support team as I did not find the amendment screen straight forward to use.
2. September 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer service
Great customer service. Very helpful when I was finding it tricky to fill in parts of the AVC form. I received a follow up e-mail to say my form had been updated and submitted.
2. September 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer service and speedy response
2. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A first class service in every way!!
I just wanted to say what a first class service I have received from My Money Matters, this level of efficiency and pleasantness is so rare these days. My call was answered quickly, the lady, Sandra was a pleasure to deal with and my request to amend my A.V.C contributions was sorted there and then, a faultless service in every way!! cannot recommend highly enough, a massive thank you!!
2. September 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Customer Service
Great customer service.Sandra was really knowledgeable and informative, she helped me navigate the amendments I needed to make to my AVC.
1. September 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Lovely friendly and helpful !
1. September 2026
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
The experience was a beneficial one
The experience was a beneficial one. It enabled me to make an informed decision as to how to increase my pension contribution. I wish i had taken advantage of the provision earlier
30. Juli 2026
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Money Matters were quick to respond
Money Matters were quick to respond to my request an actioned it promptly and accurately.
18. August 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
5* Customer Service
Fantastic customer service from mymoneymatters, Katie dealt with my query promptly and was extremely helpful and efficient.
28. August 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
First class service
Katie was so polite and cheerful but also professional and helped resolve my enquiry. An email was sent through within minutes providing all the details I requested. Thank you.
28. August 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very
Very, very useful and helpful. Definitely recommend this to everyone planning their retirement.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwort von my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Antwort von my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Easy to contact and respond quickly to…
Easy to contact and respond quickly to questions
27. August 2026
Antwort von my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
First Class Service
Contacted My Money Matters regarding maximising my AVC contribution. Connected with Sandra who provided excellent assistance and resolved and submitted my amendment with efficiency and no fuss.
20. August 2026
Antwort von my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
clear explanation in layman's terms so…
clear explanation in layman's terms so I could understand.
25. August 2026
Antwort von my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
IT login problem
I have a bit of a problem with my login account, sent an email to customer service and Katie has been so helpful and sorted it out for me immediately. I am not expecting such efficient customer service. Thank you very much for your help.
25. August 2026
Antwort von my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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