Mytaxe Bewertungen 

Antwort von Mytaxe

21. Jan. 2025

Dear Mengal,

Thank you for being a loyal customer and for taking the time to share such positive feedback! We’re thrilled to hear that you’ve had consistently great experiences with MyTaxe over the past year.

It’s wonderful to know that our team and drivers have met your expectations in terms of cooperation, consideration, and flexibility with your schedule and needs. Providing competitive fares and ensuring your comfort are top priorities for us, so it’s great to see our efforts reflected in your experience.

We truly appreciate your recommendation and look forward to serving you again soon!

Best regards,
The MyTaxe Team

Antwort von Mytaxe

21. Jan. 2025

Dear CJ,

Thank you for your wonderful feedback! We’re delighted to hear that you found our process from enquiry to booking and payment so seamless. It’s great to know that our driver went the extra mile to ensure your girlfriend felt safe and relaxed during the journey, providing thoughtful touches like seat adjustments and a phone charging cable to enhance her comfort.

We’re thrilled to be your first choice for future journeys and look forward to serving you again whenever needed. Thank you for choosing MyTaxe!

Best regards,
The MyTaxe Team

Antwort von Mytaxe

16. Jan. 2025

Dear LOU DEVINE

Thank you for taking the time to share your feedback. We deeply regret that your recent experience with us did not meet your expectations. Your concerns are very important to us, and we appreciate the opportunity to address them.

First, we sincerely apologize for the delay in the driver’s arrival and the discomfort caused during the journey. We understand the inconvenience of waiting in the cold, especially when traveling with your 90-year-old mother. Punctuality is a key aspect of our service, and we will ensure our drivers adhere to strict timelines moving forward.

Regarding the vehicle arrangement, we acknowledge the mismatch between your requirements and the car provided. While we were unaware of the need to accommodate the additional 7kg hang luggage alongside your other bags, we had upgraded you to a Mercedes E-Class executive car instead of the standard estate vehicle. This was done to provide a more spacious and comfortable experience, but we recognize that it did not meet your expectations. We will improve our booking process to ensure clear communication about luggage and space requirements in the future.

We are particularly concerned about the safety issues you raised regarding the driver’s behavior. The health and alertness of our drivers are non-negotiable standards, and we are conducting a thorough investigation into this incident. Driving while tired is unacceptable, and we are taking immediate steps to reinforce our safety protocols to prevent such occurrences.

We also apologize for the lack of response to your complaint. This is not reflective of the high level of service we strive to provide. We are reviewing our customer service procedures to ensure that all feedback is addressed promptly and effectively.

As a gesture of goodwill, we would like to offer you a discount on your next journey. We are committed to providing you with the excellent service you experienced during your first trip with us and ensuring your complete satisfaction.

Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us.

Antwort von Mytaxe

13. Dez. 2024

this is fake review by this profile must be removed asap or else legal action will taken

Antwort von Mytaxe

16. Jan. 2025

Thank you for sharing your experience with us. We are very sorry to hear about the inconvenience you faced during your journeys. Punctuality and reliability are core aspects of our service, and we deeply regret that we fell short of your expectations on this occasion.

To investigate this matter thoroughly and address your concerns, we kindly request that you provide us with further details of your booking, such as:

Your booking reference number.
The dates and times of your journeys.
Any additional details regarding the issues you encountered.
Please email this information to info@mytaxe.uk, and our team will promptly review the matter to ensure it is resolved to your satisfaction.

We greatly value your feedback and are committed to improving our service to prevent such incidents in the future. We hope to have the opportunity to restore your confidence in us.

Antwort von Mytaxe

16. Jan. 2025

Thank you for sharing your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your concerns about pickup instructions, delays, communication challenges, and the booking fee are important to us, and we want to address them thoroughly.

We understand how frustrating it can be when things do not go as planned, and we sincerely apologize for any inconvenience caused. Our goal is to provide seamless, reliable, and transparent service, and it is clear that we did not meet that standard in your case.

To investigate the issues you faced and ensure they are resolved, we kindly request that you share more details about your booking, such as:

Your booking reference number.
The dates and times of your journeys.
Any specific instances that caused inconvenience.
Please email these details to us at info@mytaxe.uk, and our team will prioritize reviewing your experience.

Regarding the booking fee, it is part of our pricing structure to cover administrative costs. However, we will take your feedback into consideration as we continuously evaluate and improve our services.

We value your feedback as it helps us improve and ensure a better experience for all our customers. We hope to have the opportunity to regain your trust in the future.