NEUROGENA.US Bewertungen 234

Items are good quality and shipping was fast

I placed an order on Neurogena.us and paid the full amount in advance. After payment, I did not receive any shipping confirmation or tracking details. The product has not been shipped yet. I sent multiple emails to their support team, but I received no reply.
There is no customer support response, no status update, and no clarity on my order. This experience has been frustrating and disappointing. My money is stuck, and I feel cheated.
I do not recommend ordering from this website until they improve their customer service and fulfill orders properly. Buyers should be careful before making any payment.

I order on jan-2026 but still can't received my parcel. And also they don't replying me or giving the updates on my parcel.

Love it, make me feel better

I got a return email from Kelly at Neurogena explaining how to return my Neurogena Back Support Belt, since they sent me the wrong size (2XL/3XL) instead of XL/2XL. He or she was very prompt and provided clear and concise directions on what I needed to do to return this item.

Pas który zamowiłem nie dzieła tak jak obiecuje producent. Nie wiem czy to przez moją sylwetkę dosyć masywną czy poprostu to jest naciągane. Kupic ich produkt jest bardzo łatwo, niestety serwis klienta poprostu nie istnieje. Firma nie odpowiada na zadne formy kontaktu, portal zwrotów działa tylko dla klientów z USA, kraje europejskie nie są obsługiwane. Jednym słowem sprzedajemy Ci coś i na tym koniec, nie działa lub zmieniłeś zdanie ... trudno nie nasz problem. NIE POLECAM !!!

I was double shipped an order and ive asked on multiple occasions that you would please send me a return authorization number and a return shipping label so that i could return the 2nd unopened parcel that was shipped to me as i have no computer or printer. Thank you. Daniel OKeefe 1400 Hunter Dr. Redlands, California. [92374] 1 - (909) 742 - 2500

The knee brace is awesome. Skiing pain free.

I really appreciate the timeliness of the delivery and the handling of my package.

I really appreciate having my issues resolved promptly. Unfortunately my husband did not get as much relief as I had hoped, in all fairness I'm pretty sure he needs surgery.

Bekväma och hjälpte mig med mina knäproblem

The customer service was great. The device was well built just didn't work for me. Would try them again for another device

Just received the spinal air traction belt today. I used it immediately and the results are very positive so far. I’m very hopeful for the first time in years.

The device looks fine. But it didn't seem to work well on me; maybe because of body type, the parts that were supposed to decompress my spine just slipped. So I didn't feel it was actually decompressing.

I ordered and paid for products on 24th of January for international delivery on their webpage. Even after 5 days i did not get any delivery information, they are not responding on my emails or picking up phone. I feel i got scammed for 200$, i do not recommend anyone to order their products, especially for international orders.
Maybe use amazon, at least you will have some guarantee.

I ordered this for my Mother, who had a herniated disc a couple years ago, so she’s still having a hard time with back pain.
She feels a lot better while wearing this back support belt.