Newspapers Bewertungen 

I understand the reviews now just another scam company. Legit company’s don’t have to hope you are unaware of upcoming charges and force renew their BS contract. I got better service with my car’s extended warranty.

I had to give 1 star as 0 was not an option. Wish I had read reviews before purchasing membership. Customer Service is horrendous - if they do answer an email it is rude and unhelpful. Will cancel my membership. If you need access to newspapers there are better options available.

my mom pass away on 1/6/2025 For the last 8 month i been trying to cansul her account i send 24 e mails and haven't been able to get this fix i beeing charge 78.25 every 6 month month and we going back and force with the CC Co i am going to talk to a lawer next those people better Not respond or they going to get what comeing to them

I did not find this worth the money. The search feature is not good, and if you do locate an article the quality when printing is awful. I decided not to renew, so I went to "cancel subscription help" and followed the steps at least 10 times with no success. Total SCAM! I sent a message and did get a response that my canceled subscription is being honored. I found more info by using google! Don't waste your money!

I've been a member of newspapers.com for many years and over those years I have seen the search function continue to be "dumbed down" to the point where when I'm looking for something, using a Boolean search, I get 1000s of worthless responses that have little or nothing to do with what I'm looking for. It's turned into a huge waste of my time.

They need a Customer Service Team that verbally response to Customer issues, problems and complaints. It is frustrating to continue to send emails reference their NEWSID # and get no specific answers. My subscription was going to expire May 23, 2023 and the first of May I looked at my Account and their was no place to cancel then I was told that gift subscriptions did not AUTO RENEW. So on May 10, 2025 I ordered their Mother's Day Promotion for $54.90. to start May 24, 2025. ON May 23 my account auto renewed for $59.90 and Newspapers.com did refund that, but I have been corresponding with Newspapers since May 25, 2025 after the refund for the auto renewal that I have never been able to redeem the Gift Subscription. They sent a copy of my account history and yes right there was my order# 11906958 for $54.90 but no Service Date show (blank) for the order meaning it was not redeemed. They sent email with Redeem here and a second link to redeem if the Redeem HERE did not work....Why would a company not make first Redeem link work. I have asked them to cancel the order and refund my $54.90 to my credit credit FIVE TIMES and no response...not one word from the representatives receiving my emails where I gave my account, email, their NEWSID# on how to resolve this problem. Oh yes now looking at my Account the order is gone and has been replace with You are a Registered Guest choose a different plan Publishers Extra $59.90, how astonishing this is the plan I ordered and paid for. This has been a learning experience....don't order anything that auto renews, it won't let you have the option to cancel. Poor business, poor service so after two months I will be surprised to get my money back and they will never get me back. Oh their answers to emails folks are probably computer generated so your sucked in and they suck

I was double billed for their service in Dec 2024. There happened to be 2 accounts, on with an older email and one with a newer email although both had the same street address and name. After recognizing what happened, I cancelled one of the subscriptions and contacted customer service for a refund and their response was "We don't refund cancelled subscriptions". This seems to border on fraud to me. Don't subscribe to this company. They have no interest in their customers.

Update: After notifying the better business bureau, Ancestry (their parent company) refunded the double billing, so I'm updated this review to 3 stars. They still need to train their customer service to be more accommodating.

I have used Newspaper.com for several years. It didn't always work great but it was usable. In the last week it has become almost unusable, it will not show the data of my searches. I have emailed their help several times in the last week and have heard nothing from them.

I paid my Newspapers.com subscription, but have NEVER been able to use it. It considers me a "guest". I've written them asking for help. I've received multiple replies stating they'll contact me in a few days, and stating it won't help to continually send messages. I was given a phone number, but that number tells you to WRITE that same address that I've written for several months. I've NEVER received ANY help. June will be one year. I missed stopping the second automatic payment. I've hoped, I could figure out the problem or that someone would finally assist me. Sadly, that still hasn't happened. That's too much money to throw away. I'm VERY upset!

Poor service ! Outrageous Fees ! Everything changed using the unique alter written at the top.

I will NEVER deal with newspapers.com ever again. There seems to be NO WAY TO CANCEL! I began with a 14-day free trial and have spent 13 days trying to cancel it. There is no way to SPEAK TO A PERSON, and it feels like they are deliberately trying to run the clock down to lock you int a 6 month contract at the rate of $60 monthly! I have followed their steps several times, I've gone through their chat bot, that will not be helpful in canceling.

I can't believe Ancestry.com doesn't know what this company is doing. For those who don't know, when you sign up for the "free" trial, you must also sign up for Newspapers.com and Eathview. They make sure you know that you must cancel each trial separately, even though you are able to sign up for all three on Ancestry.com. They will be getting my next review. I'm almost 70, but this isn't a function of my age, it is a function of a company skating on the thin ice of scamming.

Download limits imposed on subscribers. No more than 250 clippings or articles to save. Also 2 captcha security verification through cloudflare servers. This was never an issue previously. I sent an email to the company and was informed policies have changed due to AI and robots and drm regulations.
They're supposed to be an archive of historic newspapers. Why should they care as long as the subscriber pays to use the website? These companies assume that people who use the Internet are pirating materials and content, stealing, etcetera. Typical American business capitalism attitude. Also very disrespectful towards paying subscribers. I always get the same
boiler plate canned excuses. Corporations want to control everything on this planet. Knowledge is a fundamental right, not a privilege just for the corporate elite. I am boycotting American products and services The US is a country of con artists and scammers .You are not welcome in Canada

Newpapers.com sucks you in with coverage that starts the expensive add-ons. Not worth it. Our company cancelled.

The instructions on how to cancel do not work and I can see no way to do this online

Honestly, I think this might be a scam. This has been the most useless subscription service (and most expensive) that I’ve ever used. I just realized after years of subscribing that the reason I wasn’t finding anything I was looking for is because Newspapers.com doesn’t include two of the main newspapers in my city (Pittsburgh).

I’ve also messaged them more than once for help about different issues and have never heard back. Not once.

This will be my last subscription. I wouldn’t be surprised if someone took them to task legally with their awful customer service and misleading offerings.

The worst.

I cancelled my subscription a long time ago and my account reflects that. I no longer have a paying subscription. Yet, my card shows a charge from Newspaper.com for $74! I looked at it has my card info saved.

This is a horrible company. I do not recommend. It is a scam and they have NO customer service to reach!

Avoid, avoid, avoid.

Reply: yes, this was the email used for the account

I started a free trial after a link to a newspaper came up whilst searching using Ancestry.com. I was concerned that a months subscription was immediately taken and so decided that I wanted to cancel. The instructions on how to cancel do not work and I can see no way to do this online. I have emailed twice asking to cancel and have not received a response. Wish I'd not bothered to sign up for trial and am now having to contact my bank to stop any further payments being taken. This issue has caused me significant worry. DO NOT BOTHER WITH THIS COMPANY

What a ripoff. I never subscribed to the service, they have no customer service phone number, I can't get a refund.

Feel like I've been conned.
For most of England they have nothing more recent than 2014. Totally useless for historical research.
I contacted support about this and received what seems to be an automated reply. Not good enough.
FindMyPast may be a poor genealogical site but its newpaper section is vastly superior to this.
Will be cancelling Ancestry too.

Addendum: Concur with others, if you do find something don't expect it to make it into Ancestry in a readable state. If you don't want it hopelessly blurred you need to download and upload yourself, thus doubling the work. Fold3 has the same problem.

In response to their response:
1. the product is oversold
2. what's the point in an unreadable placeholder?
3. this model means that I and anyone who wants to read my tree needs a Newpapers account/subscription. I can see how this benefits them but is a part of their business model that means I won't use them any more.

It used to be a good source. Now since Ancestry bought it it’s totally useless!! What a shame! Before you could read a whole newspaper cover to cover. Now tiny snippets highlighted in yellow with your query and as
blurry as can be. Ancestry took a valuable sight and turned it into pure rubbish. Isn’t modern AI total BS! Optical my arse!