Newspapers Bewertungen 

I am unable to cancel my subscription.
The directions read "go to cancel and end subscription".
THERE IS NO OPTION TO CANCEL AND END SUBSCRIPTION!

Way too many scans are completely unreadable on this site. They're so blurry or faded out that I can't even use the articles for my research. They're worthless. There are other sites with crystal-clear images of journals and newspapers, why can't yours be like that? I imagine it's too late to rescan millions of newspapers at this point, but why were they done that way from the start, no absolutely no quality control?

I have had a basic subscription with newspapers.com for over five years. I have used that subscription to access several newspapers but mainly to access the Times Recorder newspaper from Zanesville, Ohio. My basic subscription gave me access to the years from 1885 to and including 1977 for this paper. Access to the years 1978 and later required a premium membership. However, two weeks ago, I found that I could not access this paper for any years. Then, a couple of days ago, I found that I was able to access this newspaper for the years 1885 to 1928 but to access the paper for any other years now requires a premium subscription. So, access to the years from 1929 to 1977 for the Times Recorder that my basic membership gave me for over five years has now been taken away from me (without any notice) unless I upgrade to a premium membership which I do not want to do due to the extra cost. I could not find any phone number listed on the newspapers.com website for customer support that would enable me to talk to anyone so I went to their "Contact Us" webpage and left them a message describing the problem. I received a standard email that said "We have received your message and will make every effort to respond within 1 - 2 business days". However, it has now been two weeks since I left that message and I have received no response. This is a terrible way to treat a long time customer and I will probably have to cancel my subscription which will be very disappointing.

This is a plea for forgiveness. On Oct 22 2024 I wrote a critical review of newspapers.com regarding my belief that my 7-day free trial was shortened to 1 day. My inability to get back on the site was MY FAULT. NEWSPAPERS.COM contacted me and facilitated my access. Once I figured it out: it's been working fabulously. I took out a 6-month subscription. APOLOGIES to newspapers.com: MY BAD!!!

I did not order a subscription to Newspapers but they got my credit card from Ancestry and charged me for a 6 month subscription. They refused to refund my money. Ancestry refused to help me since the charge was not made through them. Newspapers was the one to charge me even though I did not order it. No person to talk to about the problem, only Email. After 6 weeks of back and forth with Newspapers they told me no refund was possible, for I was past the 4 week cancellation time allowance. It did not matter to them that through Email it took over a week each time for them to get back to me, and it took 3 weeks from their charge for it to show up on my credit card. Terrible customer service and no person to even call. Horrible company to deal with.

Here is what went wrong. I wrote them and they finally answered me with my correct logon name. They also verified my email and said they would be sending me a link to reset my password. I have never received it and I checked spam.

They answered my previous review online and wanted me to post my email for them to locate even though they answered me via email.

What is up with these folks? I will give them one more chance if I dont receive a link to reset, I will contact my bank and dispute the charge.

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Here is what they said _>

Thank you for contacting Newspapers.com. Your Newspapers.com account is under xxxxxxxx and your member name is xxxxxx. We have also sent a separate email with a link to reset your password.

Thanks,
Newspapers.com Support

Why would they send me a separate email with the link and then not send it.

original review

No assistance at all in trying to reset password.
I seldom use this database but have paid $19.90 monthly for years. I am currently working on a project and need to use it. I noticed my password did not work, so I followed the instructions. The company said they would email instructions on how to reset it. However, I never received an email, so I checked my spam. Nothing.

It seems this company does not want to communicate with subscribers at all. As many have said, the only time you seem to get a response is if you post on Trustpilot.

All I am trying to do is reset my password. They do seem like a scam. If they don't answer me, I must go to my bank card and stop payments.

I don't recommend this service. Buyer beware.

Date of experience: October 16, 2024

I seldom use this database but have paid $19.90 monthly for years. I am currently working on a project and need to use it. I noticed my password did not work, so I followed the instructions. The company said they would email instructions on how to reset it. However, I never received an email, so I checked my spam. Nothing.

It seems this company does not want to communicate with subscribers at all. As many have said, the only time you seem to get a response is if you post on Trustpilot.

All I am trying to do is reset my password. They do seem like a scam. If they don't answer me, I must go to my bank card and stop payments.

I don't recommend this service. Buyer beware.

Cant contact them to resolve an issiue. Didint answer emails, Rang phone number but they don't answer.

Purchased through ancestry.com because I was interested in an newspaper article that came up in a search. Newspapers.com website is slow and clunky.
I cannot search newspapers in my area, Kent but there are lots in Birmingham and Liverpool, no good to my family search. The search filters a very broad so you end up trawling through pages without success.
I won't be renewing!

I emailed Newspapers.com through their website to cancel my trial membership the day before it was set to end, as I couldn’t find how to cancel it on the site. I received an auto-response stating that someone would contact me within 1-2 business days. After not hearing back for a week and being charged for the membership, I called and left a message. I also emailed their support team and received another response stating that they would get back to me within 1-2 business days. It's now been three weeks, and I still haven't heard from them.

Got a reply from Newspapers.com , I am not an Idiot ! The reply gave useful info with regards to my problem - NOT ? Nothing to do with why I had a completely blank area where pictures should be .
Read my message again

I have tried and tried to resolve an account issue with newspapers.com. They only way I can get them to respond to me is through Trustpilot. I cannot access the site because I no longer have access to the email address I originally used to create my ancestry.com account. I really need to talk to a human being at newspapers.com to get this solved. They continue to take my money but they won't help me fix my account problem so that I can use the site.

Normally I have a good experience with Newspapers.com. However, I recently tried signing into my account (I'm a subscriber) and it told me that it didn't recognize my web browser - the same one I've been using for at least 5 years or so. I had to fill out a form because they have no phone number to call and get your problem solved the same day. You need same-day service!

A scam of a company whose business model appears to be to be as intentionally uncommunicative as possible, to reap bank account information from you at the earliest convenience and then to hide while they continue to steal money from you monthly or biannually, without communicating or making any clear means of the customer being able to change their preferences. They also make it IMPOSSIBLE to remove your bank details from their system once they have it. I genuinely haven’t come across such a morally dubious, disgraceful company since the nineties! Lacking integrity if they were a flag they would be a raging red one.. STEER VERY CLEAR.

I began in late July 2024 trying to cancel my Newspapers.com account. I went to their website and followed directions: go to account, look for "subscriptions & payments" and click on that. Well, I did that and it didn't work. Nothing regarding my subscriptions or payments appeared. I called Ancestry to see if they could help me cancel. Nope, they could not. They gave me a phone # for NP.com. I called and received only a message to leave my name & number and someone "will call me back". A month went by with no call back. I received an email from NP.com to thank me for renewing my account! So, once again, I repeated all steps I had taken a month ago to try to cancel this account. Nothing worked. I phoned and left a message that I knew would not be returned. Then I sent the following email:

""I have been trying for a month to cancel my account with Newspapers.com. At your online site you advise me to go to my account information & select subscriptions and payments. When I do that, subscriptions & payments appears as if it is "processing" and nothing comes up. Nowhere can I find what credit card information you have on file, and nowhere can I find any way to CANCEL THIS ACCOUNT!
This morning I received an email thanking me for renewing my Newspapers.com account, with $29.95 charged to my credit card (!!)
Since I find NO phone contact number on your website, I called Ancestry.com to see if they could help me in canceling my account with Newspapers.com. They could not, however they did give me the phone number to contact you. I remember doing exactly all of these steps 4 weeks ago. I called the phone number, a message answers requiring me to leave my name and phone number to be called back when someone is available to do so. And of course.... NO ONE ever calls back.
Sooo, I am asking you to please cancel my account on Newspapers.com and refund the $29.95 charged to my credit card NOW.
In case you may tell me you are unable to refund this $29.95 charge because I didn't contact you to cancel 30 days ago, please be advised I TRIED to cancel this account a month ago.
I truly believe your intentions for anyone trying to cancel their Newpapers.com account online are specific in hiding every possibility one has to find a way on your website to do so. In other words, I would definitely say this is a SCAM.
Your company should review your business practices because they are shameful.""

I would give 0 if I could! I bought a subscription for $30. Never even got to use it they wanted $60 to see anything. First said that I didn't cancel, then said I would not get a refund after 30 days when all my records say less than 30 days and when I canceled said I would get $23.57 back ( I knew by the attitude I was getting nothing back) then told them not to email me anymore they emailed me within a hour. This now is harassment and nasty on their part. People in business should be held accountable if they continue to harass.

Through google I ended up on newspapers.com that offered a 6-month Publisher Extra subscription for $54.90+tax. After filling out my credit card details I got billed twice for $74.90+tax. Is this an error or a complete scam? I want to cancel, this is breach of contract.

Update: received all payments back within a day after complaining through their website.

I've had a paid account for exactly 1 day and I'm disgusted and disappointed with this service. I will NEVER pay for this junk again. Tell me....why exactly do you offer the $7.95 subscription?? So that when I open ANY newspaper article, I'm reminded to pay $19.95/month if I want to see anything? This is an absolute SCAM. GET RID OF YOUR $7.95 SUBSCRIPTION. STOP SCAMMING PEOPLE. AND I WILL BE PUTTING THIS ON ALL REVIEWS. People should be aware that you MUST pay 19.95/month and the 7.95 is a joke and scam.
FOR SHAME.

This is a follow-up on my earlier review. Getting no satisfaction from Newspapers.com Support, I took my computer to a shop and had it checked out. Turns out it was too old to connect. I bought a newer computer and that solved the problem. I am very satisfied with the website now, but two months of frustration could have been avoided if Support had asked me how old my computer was instead of just hitting the boilerplate button. There is much room for improvement with Support.

I hate that I have to have your source page when I clip! It wasn't like this before (even last week which was the end of April). That means I have to try to manipulate that out when I save, but it doesn't work because once I do that it comes out too big for the page. It can't even be done when I import it into a JPG then try to crop it, then try to save it as a PDF again it is still too big. I already had to edit articles out in Chronicling America, and that is why I purchased newspapers.com. I didn't have to do this with the old model. This new function does not make writing and researching easier especially for professional researchers and writers like me. Now, if I want to insert an article in a report I'm writing, I have to go through this whole cutting and pasting procedure so I don't have your source page info on it. I might as well go back to Chronicling America and not pay for something that doesn't make my work efficient. Also, I have called, called and called and emailed, emailed and emailed to complain about the ampersand problem. I can't use an ampersand when searching. I have tried when I have been looking for ads for businesses with ampersands in their business name and I get this ridiculous "&amp". No one answers the phone (even though there is a prompt that says "we are serving customers..." and instead asks to "leave a message or email". What's the point if I never hear back?