We have enjoyed the dishes a lot. Probably only one slightly disappointing option (the beef bolognese) due to lack of sauce. One frustration is the lack of flexibility around delivery. We are bo... Mehr ansehen
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Lovely tasting pasta, does taste homemade and very good quality. Had the best Tuscan Gnocchi dish last week ever, you could taste the depth of flavour in the slow cooked beef sauce. Had a few teethin... Mehr ansehen
Unternehmen hat geantwortet
Fantastic Pasta! We have been having Nonna Tonda deliveries for a while now and every single meal has been SO tasty. Preparation is super easy and takes literally 5 minutes. Choosing, changing or... Mehr ansehen
I’m really enjoying the pasta from Nonna Tonda. The meals are restaurant standard and all so far have been really tasty. Portions are generous and the food is super quick to prepare. The delivery serv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we're James and Rebecca. Each week we deliver fresh pasta and delicious sauces to your door ready to cook and eat in under 5 minutes In 2017 we packed up our possessions and our 6 month old son and went on a tour of Italy to learn the authentic way to make fresh pasta. Now we deliver fresh pasta and homemade sauces to you. Made each morning, our pasta is the freshest around. Each dish includes fresh pasta, a delicious homemade sauce and fresh parmesan and can be prepared and ready to eat in under 5 minutes.
Kontaktinformationen
Boundary business court , CR4 3TD , London , Vereinigtes Königreich
- 020 4538 3991
- hello@nonnatonda.co.uk
- nonnatonda.co.uk
4,2
Gut
5434 Bewertungen
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Really good pasta
Really good pasta, maybe slightly expensive, but you can tell it’s fresh and quality ingredients. Highly recommend especially if you can get a refer a friend offer. A really strong 4/5.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Good morning,
Thank you so much for your review! We’re really pleased to hear you’re enjoying the pasta and can taste the freshness and quality of the ingredients. We really appreciate your recommendation and your feedback. Thanks again for your support, we look forward to getting some more pasta sent to you soon.
Took my money, Didn't get any pasta
Took my money, didn't get any pasta - Waste of time.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Thank you for your review. We’re really sorry that your pasta didn’t arrive, and we completely understand how frustrating it must be to have been charged for an order you haven’t received.
We’ve tried to get in touch with you directly and have left both a voicemail and an email, as we’d really like the opportunity to resolve this for you.
Whenever something goes wrong with an order, we will always do everything we can to investigate and put it right as quickly as possible. We’d therefore really appreciate it if you could get back in touch with us when you have a moment so we can understand exactly what happened and make this right for you.
We’re very sorry again for the experience you’ve had and hope we can speak with you soon.
Lovely tasting pasta
Lovely tasting pasta, does taste homemade and very good quality. Had the best Tuscan Gnocchi dish last week ever, you could taste the depth of flavour in the slow cooked beef sauce. Had a few teething issues with how box treated during delivery but Nonna Tondo resolved swiftly & refunded the mis treated box. Overall very happy 😊
Although it isn't the cheapest way to eat pasta but the time saving quality of ingredients, pasta & depth of flavour make up for that.
25. September 2026
Antwort von Nonna Tonda
Thank you so much for the wonderful review! We’re thrilled that you enjoyed the Tuscan Gnocchi—that slow-cooked beef sauce is definitely a team favorite!
We're sorry to hear about the hiccups with delivery, but we're glad our customer support team could get things sorted out for you quickly. We work hard to ensure the convenience, quality, and depth of flavor make every dish worth it, so it means the world to know you're enjoying the experience.
Thanks again for being a part of the Nonna Tonda family!
The delivery system is excellent
The delivery system is excellent. Customer service is also highly responsive and kind. At their best, the recipes are excellent.
The vegetarian options aren't good value however and there should be options for fewer portions
15. September 2026
Antwort von Nonna Tonda
Thank you for the review! We’re delighted to hear that you're loving the speedy deliveries, our support team, and our favorite recipes.
We also really appreciate the honest notes on our vegetarian options and portion flexibility. We're always looking for ways to improve our value and menu options, so we'll be sharing this directly with our product team.
Thanks for helping us grow!
Really yummy but wondering if you could…
Really yummy but wondering if you could consider wholemeal/brown/spelt pasta then just white pasta. Also if possible more veggies in ratio to the pasta. I would be happy to pay an additional fee for these things.
23. September 2026
Antwort von Nonna Tonda
Thank you so much for the review and the fantastic suggestion! We’re so glad you’re enjoying the pasta.
We love the idea of offering alternative grains like wholemeal, brown, or spelt pasta, as well as boosting the veggie ratio in our dishes. We’re always looking for ways to expand our menu options, and suggestions like yours are super helpful as we test new recipes. I’ve passed this straight along to our chef team to look into!
Thanks again for sharing your ideas with us!
Delicious Pasta Meals
I’m really enjoying the pasta from Nonna Tonda. The meals are restaurant standard and all so far have been really tasty. Portions are generous and the food is super quick to prepare. The delivery service works well - in my area it comes with Abel and Cole (organic fruit and veg), perfect.
24. September 2026
Antwort von Nonna Tonda
Hi Shirley,
Thank you so much for taking the time to leave us such a great review! We’re delighted to hear you’re enjoying the pasta and that you’ve been impressed with the flavours, generous portions and how quickly everything comes together. It’s also great to hear that the delivery service works so well for you alongside your Abel & Cole deliveries. We really appreciate your support!
Highly Recommend
Very good, great quality! Feels like your eating a freshly made homencooked meal. Highly recommend and prices are resonable.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Hi Harriet,
Thank you so much for taking the time to leave us a review! We’re really pleased to hear you’re enjoying the quality of the pasta and that it feels like a proper homemade meal. It’s wonderful to know you’d recommend us, and we really appreciate your support. We look forward to getting more dishes sent to you soon!
Missing deliveries, no refunds, forced sales.
The product is fine - but I made several complaints following poor service (successive missing deliveries). Having received no comeback, I cancelled my subscription.
A number of months later I was called to reconsider my subscription and was told about changes the company had made. Having agreed to 'take another look' with a discount applied to potential, future orders that I could choose - I was very surprised to find out my account had been reopened with weekly deliveries - despite no interaction from me other than a non-committal phone call. I will not use again.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Dear Tommy,
Thank you for sharing this. I'm really sorry - both for the missing deliveries that went unanswered originally, and for what followed. Being told about a discount you could apply to future orders, only to find your account had actually been reopened with weekly deliveries based on a non-committal call, is exactly the kind of miscommunication we've worked incredibly hard recently to stamp out and so I'm really disappointed to hear that this has been your experience. We understand why this has cost us your trust, and we're sorry it wasn't handled properly at any stage. We appreciate you trying the service initially and giving us a chance and wish you all the best in the future.
Great pasta meals delivered on a…
Great pasta meals delivered on a Thursday morning. We cook the meals in two batches, usually on a Friday night as an end of week treat. Enjoy tying different pasta types and sauces we'd not usually buy the ingredients for.
3. September 2026
Antwort von Nonna Tonda
Hi Nick,
Thank you so much for taking the time to leave us a review! We love hearing that your Nonna Tonda deliveries have become an end-of-week treat. It’s great to know you’re enjoying trying different pasta shapes and sauces that you might not normally cook at home. We look forward to bringing you more new dishes very soon!
Amazing pastas!!!!
18. September 2026
Antwort von Nonna Tonda
Hi Amy,
Thank you for letting us know! We are thrilled you are loving the pasta so much!
We can't wait to get some more sent to you soon!
Fantastic pasta dishes
Fantastic pasta dishes, great portion sizes, easy to use web site and lovely delivery people. Very impressed.
16. September 2026
Antwort von Nonna Tonda
Hi Sue,
Thank you so much for taking the time to leave us a review! We’re so pleased to hear you’re enjoying the pasta, portion sizes and finding the website easy to use. We’ll also be sure to pass your kind words on to our delivery team. It’s great to hear you’ve been so impressed, and we really appreciate your support!
Great Service
Got signed up near Clapham South, and every delivery has been on time, fresh and hassle free. Pasta was delicious and portions are more than enough to share ☺️
18. September 2026
Antwort von Nonna Tonda
Thank you for the fantastic review! We’re delighted to hear you’re enjoying the pasta, smooth deliveries, and flexible menu options! 🍝
Poor service and unauthorised payments taken
The pasta itself was okay. Some dishes were genuinely tasty, while others were disappointing. However, the main reason I’m leaving this review is the poor service and the way my subscription was handled.
After previously cancelling my subscription because I didn’t feel it was worth the fee, I was cold-called by a member of staff who offered me a coupon to give the service another try, explaining that they had introduced new dishes and improved the platform. I agreed, under the impression that I would simply be able to place an order when I wanted and select my pasta as normal.
Instead, a payment was taken from my account and a delivery was processed without my knowledge, authorisation or consent. My card details were still stored on the platform, and they were used to take payment despite me not agreeing to this purchase. This was certainly not clearly communicated.
While the pasta is generally good quality, this is now the third issue I’ve experienced with the service. As I did not place or authorise this order, I requested a refund on two separate occasions. Seven days later, I’m still waiting for a response from their support team.
The food may be decent, but the customer service and handling of payments have been extremely disappointing. I certainly won’t be using the service again.
11. September 2026
Antwort von Nonna Tonda
Thank you for such a detailed account, and we're genuinely sorry. What happened here initially is that the even though the cancellation confirmation was sent the account remained active by mistake which triggered a new payment and order. The way this was handled and the confusion that arose from this incident is also not normal practice for us and I would like to apologise for the experience you've had here.
I have located your account and refunded your last payment as well as the previous payment also as an apology for these errors. We're sorry this has been your experience, but appreciate you trying the service.
Very tasty pasta delivery
Delicious pasta, delivery has been perfectly as presented, really easy to skip deliveries and change the choice of pasta. I've had about 4 deliveries, I've not yet tried the packaging return option or cancelling the service. I plan to continue using Nonna Tonda for the time being. My only issue was when signing up - my first choice of email address (a slightly less common email domain) wasn't accepted by their system.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Thank you for the fantastic review! We’re delighted to hear you’re enjoying the pasta, smooth deliveries, and flexible menu options! 🍝
We also really appreciate you flagging the email domain issue during signup—we're sharing that with our tech team so we can make our system more accommodating. Thanks for choosing Nonna Tonda, and we look forward to sending your next delivery!
Terrible service
Terrible service. Tried the pasta at an event, was delicious, so signed up. Box was supposed to come Monday, it didn't come, was told it would come Tuesday but Monday would be our day going forward. Tuesday, no box, was told would come Wednesday and to throw away, nevver came. Fresh box sent Thursday, great we thought, half the order wrong. Only at this point dud they offer a refund. Needless to say I emailed to cancel, they replied to say orders would be going ahead as normal… phoned and eventually cancelled. The pasta was average and a but faffy! Wouldn't recommend. Custoner service and delivery needs improvement.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
We’re very sorry that your first experience with Nonna Tonda was so disappointing, particularly after you’d enjoyed the pasta at an event and decided to give us a try. We completely understand how frustrating it must have been to encounter one problem after another from the very first delivery.
When your account was initially set up, there was a technical error with the delivery-day set-up. Although you were correctly told that Monday would be your regular delivery day, your first order was incorrectly scheduled for Tuesday. Once this was identified, we advised that the delivery would arrive on Tuesday this week.
Unfortunately, the courier then reported that they had been unable to complete the Tuesday delivery, so a fresh replacement box was arranged for Thursday.
The Thursday delivery was successfully made, but unfortunately there then appears to have been a separate packing error, meaning some of the dishes in the box were incorrect. As soon as this was reported to us, the order was refunded and the account was cancelled as requested.
We’re also very sorry for the confusion around the cancellation and that this added further frustration to an already disappointing experience.
All of these issues very rarely occur, and we’re genuinely sorry that you experienced this particularly unfortunate combination of problems on your very first delivery. This is certainly not the experience we want anyone to have when trying Nonna Tonda for the first time.
Thank you for giving Nonna Tonda a try and for taking the time to share such detailed feedback. We really do appreciate you giving us the opportunity to understand what went wrong.
The quality and amount is brilluant
15. September 2026
Antwort von Nonna Tonda
Thanks so much for the 5 stars! We’re thrilled to hear you loved the fresh pasta
This pasta is amazing
This pasta is amazing. I have been having it delivered weekly for a while now and every recipe is top drawer. We have never had a bad meal. The puddings are top too. Thankyou and fully recommend.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nonna Tonda
Thanks so much for the 5 stars! We’re thrilled to hear you loved the fresh pasta and that we have a fan fave pudding.
The pasta was lovely
The pasta was lovely, however the dessert option was missed out as the orange sauce was not included to add in
11. September 2026
Antwort von Nonna Tonda
Hi Louise,
Thank you for your review! We’re really pleased to hear you enjoyed the pasta, but we’re sorry that the orange sauce was missing from your dessert. Please do get in touch with us via email at hello@nonnatonda.co.uk so we can investigate this further. We hope to hear from you soon!
Excellent Food & Customer Service
The pasta is excellent but what really does impress me is the customer service from anyone you talk to.
I have had a couple of issues with deliveries but this was handled so professionally and this has now been resolved. They also love feedback and take it really constructively, it's great when they tell you that they have heard certain things before and they are looking at it. Not everyone would admit to that.
Love love Nonna Tonda!
15. September 2026
Antwort von Nonna Tonda
Hi Carmel,
Thank you so much for sharing this lovely feedback! It really means a lot to hear that you’re enjoying the pasta, but especially that you’ve had such a positive experience with our customer service team. We’re sorry you’ve had a couple of delivery issues, but we’re glad these were resolved and that you felt listened to throughout.
We really value customer feedback and always want to be open about the things we’re working to improve. We can't wait to get some more deliveries sent to you soon!
Different and interesting every week…
Amazing tho’ it’s just pasta and sauce every week is different and interesting, not had a bad one yet. The DIY pizza is an interesting challenge
13. September 2026
Antwort von Nonna Tonda
Thank you so much for the lovely review! We’re so glad to hear you’re enjoying the variety each week and that you have enjoyed all of the dishes so far!
And we’re pleased you gave the DIY pizza a try; it’s always good to have something a little different!
Thanks again for your support!
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