Nova Insurance Bewertungen 

Jordan was very helpful and listen to what I wanted

I wish I'd read the 1 star reviews on here before taking out empty house insurance with Nova Insurance (ref 79245822). I cancelled my policy on 29th January as we'd completed the sale on the house. I am still waiting for the refund of the unused portion of the policy nearly 6 weeks later, even though I was assured this amount would be refunded within 31 days (with no further action from me as they had my bank details on file).

In my opinion that wait is far too long. Nova takes your payment and your contract is with them, so I'm not sure why the excuse for the delay is "that we need to be paid back from the insurer".

As my refund has not been delivered within the promised 31 days, I have since emailed the company twice. I have not received a response to either of those emails, despite the company saying in its Terms and Conditions documentation that "we aim to resolve your complaint within 24 hours of when we receive it".

From reading the reviews on here, it's funny how most refunds are processed within 8 weeks - the wait time before you can complain to the Financial Services Ombudsman.

I'll wait to see how much refund I'll actually receive. In my phone call to the company when taking out the policy I asked about cancellation fees. I was told by the advisor on the telephone that "the cancellation fee is not much, around £5". My policy document tells a different story. "£70 plus any other applicable service charges" whatever they might be. In my mind, this is misrepresentation and false selling.

From my experience, I would strongly advise that you don't use this company, no matter how attractive the initial premium may look.

I received a very quick telephone response to my online query from an extremely helpful agent called Jack Fuller. Jack expertly steered me through the process and was able to provide me with some favourable quotes giving me advice on which one would best suit my needs. An excellent service.

Avoid at all costs. Used them for empty property insurance after my dad died. When we finally sold the house I cancelled immediately. 6 weeks later they haven't refunded. Lame excuses and only now asking for bank details. Holding up winding up the estate. Non existent customer service. Avoid. Your reply says I never supplied the bank details! You never told me I had to until I chased you! You've made it worse not better!

Jack Fuller was very helpful and knowledgeable

It is difficult to evaluate an insurer until one needs to make a claim of course, but from a sales perspective, Fae Tyler was efficient and helpful and explained everything I needed to help me feel confident about purchasing a policy that was right for me.

The service isn't perfect but they answer the phone in a timely fashion, which isnt to be sniffed at these days and are quite straightforward.

We contacted Nova Insurance to request a quote for unoccupied house insurance on a property which is up for sale. The whole processes was refreshingly straightforward and quick. We spoke to Jordan Smith who was very helpful and efficient. We were also very pleased with the cost of the premium.

I was struggling to find an insurance policy for a property that was unoccupied and up for sale.
Simple quote process and a call back the next day to discuss finer details.

Quick response and friendly attitude from receptionist and similarly from Jack Fuller, who dealt with my policy.

I was contacted promptly by Fae Tyler who was very polite and helpful and found the whole procedure very simple.I received a confirmation email, policy documents and receipt almost immediately followed by paper copies two days later.
Very Happy
Thankyou

I needed building insurance and put my request to various companies. Fraser at nova cane back to me within 30 mins. Price was super competitive and he was excellent at answering every question. Would highly recommend nova to anyone

Jordan Smith was extremely helpful and professional, managing to do what multiple other insurance brokers could not. I would highly recommend reaching out to him for any insurance needs!

Friendly, helpful staff

Swift and clear questions to find quotations. Polite staff aswell.

Not had a chance to read through all the small print, but found it really easy to do business with Nova. The person whom we spoke with was Fraser Rankin, he was very polite and made everything run smoothly.

Quick. Efficient.

I called up late in the day on Monday and Sarah Banks was incredibly helpful — she immediately had access to the policy I'd submitted information regarding, and she was able to quickly progress everything for me. Thank you for the assistance and the smooth experience!

I needed unoccupied house insurance and Jordan Smith replied to my online enquiry within minutes, quoted me reasonable quotes and was extremely clear about the details of the policy. Obviously it is early days but so far Nova seem to offer competitive policies and have great customer service.

Prompt response, very helpful staff member in Sarah Banks and a reasonable price.