Novo Shoes Bewertungen 

NOVO is my always go to shoe store. Love all
The designs and shoes are really comfortable and durable.

The customer service was great even though the poor girl had 6 people in the store including children running around she went out of her way to engage with everyone.
The only reason for a 4 star rating is unfortunately one pair of the shoes I brought are not supportive enough and when trying them on with my outfit at home my feet kept slipping forward.

Customer Service 100%
Shoes i bought everyone saying very nice. Suits my GAlA Lunch.
Thank you

Item sold cheaper online than in store and refused refund of the difference despite it being highlighted immediately

Great service and help. Also, the lady who helped us was lovely. She’s a keeper.

Exceptional customer service, they went above and beyond, whilst serving 3 customers at once

Great customer service

To be honest I feel that my purchase was a complete scam. I purchased my shoes to than realise that there was 25% online only. When I asked the lady in store she said yes only online. Than I asked for a refund she said we do not give refunds. Which I found ridiculous as it was a full price item. Than I said to her I explain to me how I can purchase online for 25% off and than click on click and collect and get that exact shoe I purchased within 2 hours from the same store at a cheaper price. She said unfortunately that is how it works. I than said make it make sense. How is this is not a massive scam with Novo shoes. Disgusting

Good manner staff, efficient, good communication.

Customer service excellent

the lady that served me held the slides and sandles for me for a few hours

Friendly staff, they always support to get the best buy.

Isabell was absolutely amazing in the store at Townsville stocklands mall.
She was so calm and tried to provide what I was looking for since last 2 years that fit my budget and my comfort.
Thank you 🌟🌹

I would suggest anyone thinking about buying from this site run far away. The quality is very poor and trying to return is impossible. They refuse to send me return information so I think they are aware people are not satisfied with their product. Terrible experience and still not resolved after 3 months. STAY AWAY!!!!!

Wish I'd read these reviews before purchasing! Ordered and paid online 5 days ago. Only just acknowledged they don't have stock. No proof of refund being done. I won't be a returning customer!

I went into Novo at Harbourtown this afternoon to find some heels for my birthday. I walked in to no greeting, I had to ask one of the sales assistants (young blonde)for assistance in finding the sizes in 4 styles I was interested in. After trying on all 4 styles I needed other sizes in two styles I really liked, after struggling to find some that I liked. She said she would go check. She then proceeded to serve 3 customers at the counter while her manager (older woman with glasses) went outside and brought in her dog and showed the other sales assistant. Without any acknowledgment whilst I was waiting for my shoe sizes. The girl then finally came back asking how I went, which I responded I was still waiting for the sizes I had asked for. She responded “sorry we don’t have them”. Without offering me any other styles or service. I left frustrated and felt ignored. Do better Novo. This isn’t the first bad experience I’ve had in your store.

Never received the shoes I ordered

Ordered online and was sent the wrong item. Then got told I had to send them back AT MY COST in order to get a refund or get the correct pair sent to me. When I pointed out this was in breach of the Consumer Guarantees Act they then back tracked and said they would give me a return label but still said they wouldn't refund me for the items I didn't get unless I sent the wrong items back. At the end of the day, you're a business and it's your responsibility to ship customers what they actually ordered so if you stuff that up it's on you to fix it - should not be the customer's responsibility. Absolutely disgusted and will never ship at Novo again.

Buyer beware! Cheap looking, wrong sizing . Poor customer care