Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Mehr ansehen
My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Mehr ansehen
Unternehmen hat geantwortet
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktinformationen
114 Main Street, Suite 500, 77002, Houston, Vereinigte Staaten
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,4
Hervorragend
268 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Octopus Energy US
Thank you for the kind words! If you need anything in the future, we'll be here ready to assist! 🐙
Website Issues
I have been trying for years to pay my bills online thru my Bank account. This is not possible!!! I have to called each month. I speak with a customer service representative for them to assist me in the bank process. I would leave your company, but I have been told that they are working on this problem. Extremely disappointed.
3. Mai 2026
Antwort von Octopus Energy US
We sincerely apologize for the frustration you've experienced with our online payment process. You're absolutely right—having to call each month is not the experience we want for you, and we hear you.
We've recently made significant improvements to our ACH (bank account) payment system that should resolve the issues you've encountered. These changes are live now and designed to make payments faster and more reliable.
We'd like to make sure this is working smoothly for you. One of our Energy Specialists will reach out and help ensure this is working as expected.
Thank you for your patience and loyalty. We're committed to earning back your confidence. 🐙
On my account
On my account, I have four services addresses . I called to to close an account and they close the wrong one.
15. Mai 2026
Antwort von Octopus Energy US
Thank you for bringing this to our attention.
I sincerely apologize that we closed the wrong account. That's not the experience we want you to have, and I understand how frustrating this must be—especially when you're managing multiple properties and trying to do right by your tenant.
I'm personally investigating this now to confirm exactly what happened and get it resolved for you. You can expect to hear directly from me within 24 hours with a clear plan forward.
We truly value you as a customer, and we're going to make this right.
🐙⚡️
Always a delight dealing with Octopus
Always a delight dealing with Octopus! Thanks gang. :)
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
Thanks so much for the kind words! 🐙 We really appreciate you taking the time to share that feedback. Making things easy for our customers is what we're all about, and hearing that we delivered means everything to the team.
If you ever need anything else, you know where to find us. Take care!
The website is poorly designed
The website is poorly designed. I sent a message online for how to setup automatic payment from my checking account but I still don’t have answer from octopus customer service is very pathetic
18. Mai 2026
Antwort von Octopus Energy US
Thank you for reaching out, and I'm truly sorry for the frustration — a delayed response is never the experience we want for you, and I completely understand how that feels.
Setting up automatic payments from your checking account should be simple, and we want to make sure you're taken care of. I'm personally flagging your inquiry to ensure a team member follows up with you directly to walk through the setup and confirm everything is working on your account.
We'll be in touch shortly — and again, I apologize for the wait. You deserve better, and we're committed to making this right.
Other than a minor issue with my…
Other than a minor issue with my activation not starting on the day I requested because they needed additional documentation and I didn’t receive an email, service and customer support has been excellent. I like the app and being able to see what my daily, weekly and monthly usage is at anytime. I highly recommend this company.
18. Mai 2026
Antwort von Octopus Energy US
Thank you so much for this wonderful review — and for taking the time to share your honest experience with us! 🐙
We're really glad to hear that overall you've had an excellent experience with our service and support team. That said, we want to acknowledge the activation hiccup — a delayed start due to additional documentation is frustrating enough on its own, but not receiving a heads-up email made it worse, and that's on us.
We're sorry for that gap in communication and are always working to make sure customers are kept in the loop every step of the way.
Thanks for us! 🐙
Nobody told me they were going to…
Nobody told me they were going to charge me to cancel my subscription. Now I owe you money that I don't have to pay. So, I will have to pay in payments.🤨
5. Mai 2026
Antwort von Octopus Energy US
Thank you for sharing your experience — we're sorry to hear this caught you off guard, and we completely understand the frustration.
When customers enroll through one of our third-party partners, the Early Termination Fee is outlined in the Electricity Facts Label provided at signup — but we recognize that doesn't always mean it lands clearly, and that's something we take seriously.
After reviewing your account, we could see that the ETF was significantly higher than the actual energy charges from your time on service, so we've gone ahead and waived it entirely. We want to make sure every customer feels that they've been treated fairly, and in this case, that was the right call.
I will follow up with you directly as well. -- ⚡️🐙
I thought that the rate would be 9kw…
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
1. Mai 2026
Antwort von Octopus Energy US
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better.
We're sorry the rate structure wasn't clearly explained at the time you enrolled. The 9¢/kWh is the energy charge, but your local utility (AEP Central) adds a separate delivery charge on top — and we understand how frustrating it is to discover that after signing up.
I've already flagged this with our enrollment partner so we can review exactly what was communicated during your signup call and make sure it isn't repeated. I've also reached out to you directly via email with a couple of options to make this right.
Please don't hesitate to reply there — we'd love the chance to turn this around for you. ⚡️🐙
Antwort von Octopus Energy US
Thank you so much for this! 🌟 Keeping our prices fair and our energy reliable is exactly what we're here for. We're thrilled that's been your experience — we're always here if you need us! ⚡
Clarissa was very helpful and was very…
Clarissa was very helpful and was very fast and very nice!!!!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team. We're glad she could help you quickly and with a smile. We'll make sure she gets the recognition she deserves! ⚡
Antwort von Octopus Energy US
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward — from our plans to our customer service. So glad our team made a great impression! We're always here if you need us. 🐙
fast and simple
1. Mai 2026
Antwort von Octopus Energy US
That's exactly how we like it! 🌟 Fast and simple — always. Thanks for the love! 🐙
Clarissa was great in helping me cancel…
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move — and if you ever land somewhere we serve, we'd love to have you back! 🐙
Antwort von Octopus Energy US
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙
the person at the call center was…Insightful and helpful
the person at the call center was helpful and easy to deal with.
6. Mai 2026
Antwort von Octopus Energy US
That's great to hear! We'll make sure they know you said so — feedback like this means a lot to the team. Welcome aboard! 🐙
appreciate it so far pricing services…
appreciate it so far pricing is far services like battery purchase and monthly payments fantastic and signup was simple… we need more of this less of the rest
29. April 2026
Antwort von Octopus Energy US
Welcome to the Octopus family! Glad the pricing and signup experience hit the mark — that's exactly how it should feel. We're here if you ever need us! 🐙
Very easy to switch.
6. Mai 2026
Antwort von Octopus Energy US
So glad your switch went smoothly — that's exactly what we aim for! If anything comes up, we're always here. Welcome to Octopus Energy! 🐙
Sorry
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
12. April 2026
Antwort von Octopus Energy US
Hi Randy,
Thank you for taking the time to share your experience with us. We never want anyone to leave feeling frustrated or unheard, so we took a close look into your account and call history.
From our review, we can confirm that on March 27th you spoke with a member of our team and requested for your service to end at the close of your billing cycle. During that conversation, our energy specialist confirmed April 17th as the cancellation date, and you agreed that timing would work. Your service was then canceled on April 17th, exactly as discussed.
We were unable to find any earlier call or email requesting cancellation effective March 27th, and when we reached out for additional details so we could investigate further, we unfortunately didn’t hear back. We also did not see any indication during your interactions with us that you were unhappy with your experience at the time.
That said, we genuinely appreciate the chance to review your concerns, and we’re sorry this situation left you feeling disappointed. We always aim to make things straightforward, fair, and human.
If there’s anything further you’d like to discuss, our team is always happy to help.
- Octopus Energy US 🐙
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.