Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Mehr ansehen
Unternehmen hat geantwortet
Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct... Mehr ansehen
I can’t say enough good things about Melissa at Octopus Energy! She has been an absolute lifesaver, helping me navigate multiple issues with patience, professionalism, and a truly impressive depth of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktinformationen
114 Main Street, Suite 500, 77002, Houston, Vereinigte Staaten
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4,5
Hervorragend
269 Bewertungen
Bittet Kunden um Bewertungen
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I Love Octopus Energy
I Love Octopus Energy
I will stay connected for Life
All staff are friendly, pleasant, and courteous the family I've always desired 🐙💙
4. Mai 2026
Antwort von Octopus Energy US
This honestly put the biggest smile on our faces — thank you! Family is exactly the right word for what we're going for, and we're so glad that comes through in every interaction. We're honored to have you with us for life. The feeling is mutual! 🐙💙
Great service and good rate of energy.
4. Mai 2026
Antwort von Octopus Energy US
Short, sweet, and exactly what we strive for! Thank you for taking the time to share your experience. Great service and fair rates — that's the Octopus promise. We're glad we're delivering on it for you! 🐙
Great customer service
I want to commend Octopus Energy for delivering exceptional customer service. From the moment I reached out, the team was attentive, patient, and proactive in resolving my issue. Their professionalism and willingness to go above and beyond made a noticeable difference, and I’m genuinely grateful for the support
Marcus
27. April 2026
Antwort von Octopus Energy US
Marcus, thank you so much for this thoughtful and generous review! Attentive, patient, and proactive — that's exactly the standard we hold our team to, and it's incredibly rewarding to hear it reflected back this clearly. We're glad we could make a real difference for you. We'll share your kind words with the team — they'll love seeing this. 🐙
The credit system was a little…
The credit system was a little confusing, thinking I had a balance that I had to pay. But it was cleared up.
28. April 2026
Antwort von Octopus Energy US
Thanks for the honest feedback, Stuart — and we're glad our team was able to clear it up! We know billing credits can sometimes read as an outstanding balance, and that's not a great feeling. Feedback like yours helps us keep improving how we communicate that clearly. We appreciate your patience and your business! 🐙
Ever since I’ve had octopus I’ve never…
Ever since I’ve had octopus I’ve never had any problems with service, they’ve worked with me when I’ve needed it and they don’t make it feel like a hassle.
20. April 2026
Antwort von Octopus Energy US
No hassle, no headache — that's the goal! We believe managing your energy should be one less thing you have to worry about, and we're really glad that's been your experience. Thank you for sticking with us and for sharing this! 🐙
pricing reasonable, no outrageous fees
pricing very reasonable, great service, customer service very helpful to solve your issue.
20. April 2026
Antwort von Octopus Energy US
Thank you so much — this is exactly what we aim for every single day! Transparent pricing, genuine service, and real help when you need it. We're thrilled to be hitting that mark for you. We appreciate you! 🐙
Satisfied with the price and service
30. April 2026
Antwort von Octopus Energy US
Thank you for the kind words! We work hard to offer competitive rates without compromising on service, so this means a lot. We're glad we could deliver on both — welcome to Octopus Energy! 🐙
The representative was very helpful and…
The representative was very helpful and straightened the situation out best they could.
29. April 2026
Antwort von Octopus Energy US
Hi Harold, Thanks for bringing your recent trouble to our attention. Really sorry for the inconvenience, but glad to see our staff was able to get this sorted out for you!
Customer Service is Fantastic!
Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Energy. Thank you!
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
Thanks for choosing Octopus Energy! Great to hear the enrollment went smooth, just how we like it! If you have questions or need anything in the future, please don't be a stranger!
Very helpful
Very helpful, patient, knowledgable & friendly person. Explained everything to me so I could make a clear choice.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
We're happy to hear that our Energy Specialist was helpful, patient, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience, and we're glad you could make a clear choice!
Clarissa was a joy to talk with and she…
Clarissa was a joy to talk with and she was thoroughly professional.
18. März 2026
Bewertung ohne vorherige Einladung
They are offering good services
26. Februar 2025
Bewertung ohne vorherige Einladung
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
6. Jänner 2026
Bewertung ohne vorherige Einladung
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Devonte was amazing
Devonte was amazing ! He was very knowledgeable & extremely helpful!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Moved from out of state to a new…
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
Hi there,
We’re really sorry for the frustration you experienced. An out-of-state ID shouldn’t prevent us from helping you get validated, and we do offer alternative ways to confirm identity — so it sounds like we fell short in how this was handled.
If you’re open to it, we’d appreciate the chance to review your case and make this right.
Please reach out to heretohelp@octopusenergy.com or call 833 962 6888 and we’ll be happy to take a second look with you.
Thanks for the feedback — we hope to earn back your trust.
Love and power,
Katie @ Octopus Energy
Revel was great in helping with all my…
Revel was great in helping with all my requests and renewing me as a customer for another a year. Great customer service as always with my experience in contacting Octopus Energy.
21. November 2025
Bewertung ohne vorherige Einladung
Lizzeth - MVP!
Lizzeth, wow what an amazing customer experience! So patient, succinct and helpful with all my questions. Thank you so much!
21. November 2025
Bewertung ohne vorherige Einladung
Deavonte help me work through facts…
Deavonte help me work through facts regarding staying or going, and we decided on staying with a different plan.
20. November 2025
Bewertung ohne vorherige Einladung
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