Olivia's Bewertungen 4 051

Super helpful, professional and always goes the extra mile to meet our needs. Fabulous, thanks Lotte!

Bought too beautiful cushions. Very happy with them and the quality and arrived super fast - thank you

Brilliant store to buy from. I absolutely love my new bar stools! They are really comfortable and stylish. The order arrived quickly and they were easy to assemble. I would definitely buy more from Olivia’s in the future.

Lovely website, easy to navigate and found a lovely mirror. Looking forward to receiving it

Beautiful products and even better customer service. I recently ordered a table. I loved it but unfortunately it arrived a little damaged (I imagine in transit). Olivia's sorted it quickly with no hassle for me. I had a replacement within a week. I'm very happy with it.

The chairs looked the same as online, the delivery was on time and the driver very helpful and polite

Excellent communication and very good pricing.

Good range of products online. Attractive and Easy website to follow and use. Good photos of products.

Excellent choice of designer home ware goods. Looking forward to receiving my wreath

I ordered a fireside companion set in October for my daughter’s Christmas present. It wasn’t in stock so I had to wait some time for delivery. I immediately air freighted it to Kenya where she lives. In January when I visited her I noticed it had one of the beautiful decorative screws missing. The customer support agent was truly unhelpful and tried everything in the book to avoid putting this right. Eventually she offered a £13 refund to go towards me having a bespoke screw made. This would be impossible to match the aged brass finish. All of my subsequent emails have been ignored. TERRIBLE AFTER SALES SERVICE

Extremely frustrating experience from start to finish

We ordered several wall lights from Olivia’s through our electrician as part of a home installation. Unfortunately the experience became unnecessarily stressful and time-consuming.

Delivery times were consistently at the very end of the quoted window, and on more than one occasion parcels were sent to incorrect addresses. One order was even marked as delivered with a blurred proof-of-delivery photo that did not show any recognisable location, and we had to spend weeks chasing to establish where the items actually were.

Communication was reactive rather than proactive — we repeatedly had to follow things up ourselves instead of being informed when problems occurred.

We later returned one light within the return period and were told a 20% restocking fee would apply under trade terms. A credit was offered to avoid this, which we accepted so we could finish the project, but then a return collection charge was also introduced, which felt unreasonable given the wider delivery issues we had already experienced.

Overall the products themselves are nice, but the ordering and after-sales process was disappointing and far more complicated than it should have been. Sadly it’s not a company we would feel confident using again.

Love the Inspirations on their website that help with ideas for my own home and all their pieces are so unique.

Bought a rug cost nearly £400 in September has unravelled, bobbled and great loops sticking out. Sent pics
Bearing in mind I live on my own, no pets and only used a light cordless Hoover over it a couple of time as I’ve been away for 8 weeks! contacted them for a replacement as rug is clearly faulty - to clarify I bought exactly the same rug for the bedroom and it’s remained in perfect condition depite heavier use! Was told it was my fault due to care and maintenance! Utterly disgusted and will take it further with consumer rights, I think this company just buy stock from dodgy wholesalers and have no regard for quality or customer service - This was not a cheap item ! It should last years not months!

Good communication, and prompt delivery.
Highly recommend.

Ordering from Olivia’s was effortless, with the support and speed you need when purchasing substantial furniture pieces for your home. Rather than just making a sale, Lauren provides constructive advice on what might be the best fit. The process from ordering to delivery was quick and reliable.

I deal with Olivia's on a fairly regular basis. Libby is always a pleasure to deal with. Efficient, knowledgeable, friendly. Couldn't ask for more from a supplier. :)

Lotte was amazing made it all very easy to order can’t wait to receive my order x

Seamless experience and a great range of products, I will definitely shop Olivia's again.

Lotte Woodbury and the team at Olivias are simply brilliant. Fast to react and quality product. They've never once let us down.

Great service and stunning furniture! I’m in love with the two side tables we purchased from Olivia’s for my home and my dental practice. They are beautiful and we have had so many compliments about them. Would highly recommend for all your home furnishing needs!