One Direct Insurance  Bewertungen 

Had a query and used the online chat facility talking to Joe B he was great, very quick & helpful.

Shanice was brilliant, fast, clear, polite and cleared all my concerned. Superb service!

Joe was very helpful in changing my address details on my car policy. He explained the changes regarding a garage etc and was very helpful.

Shanice dealt with my query very efficiently

It was quick and easy

Shanice was brilliant and handled my query exceptionally well

Shanice B was professional, curtious and very patient with me as I renewed my policy, couldn’t ask for a better agent to deal with, thanks Shanice you saved me a great deal of stress.

Spoke to Abbie on live chat, was only waiting 2 minutes to be connected. Abbie was really helpful and let me explain the problem in full.

Abbie then went offline for a minute to check all the details and came back to tell me that I was correct, and what actions are going to happen.

This was great, I prefer online chat than using the phone, and to get through so quick on a busy Monday morning was really helpful for me.

Abbie was very understanding and apologised for the oversite.

Shanice was very helpful and straight to the point. She immediately dealt with my query. My policy was with me within half an hour. Excellent service!

I needed to cancel my policy as I didn’t realise that I was already insured with someone else, Shanice B was super helpful and confirmed that what I was saying was true and dealt with my issue with professionalism

Once you take out a policy there’s no way to cancel it online chat doesn’t work and there’s no way of speaking to anyone they have you trapped it’s a complete scam

After finding my husband had been missed off my new policy I contacted live chat and Shanice was very helpful sorting it out. She added my husband straight away.

Shanice was very helpful and efficient and dealt with my enquiry immediately. Thank you.

Professional & prompt service, I would recommend One Direct based upon my experience today - thank you Shanice!

Shanice sorted out access to my policy straight away.

Shanice was very helpful completed my query very quickly

Had to change my cover for a new vehicle and Debbie was great with my renewal for new car and was really easy and quick to do and she was really helpful great customer service

Abbie was great to talk to. Answered any queries i had fast and solved my problem in minutes.

She would be my first pick in a draft any day.