One Direct Insurance  Bewertungen 

Im a new customer and needed to make some tweaks to my policy. Joe B was my agent who answered all my questions and explained everything fully and even confirmed he cover I had and asked if I needed to upgrade anything else I had. Wonderful experience, very happy customer!

I was helped quickly and efficiently and my problem was resolved within 30 minutes by the web chat

Quick, professional response from Shanice, understood the trouble shooting algorithm & implemented a resolution promptly, ensuring the IT team would follow up to ultimately resolve the issue encountered

Joe was very helpful and supported me with the query within minutes

Very quick and responsive chat line with Joe, helping me to manage the on line portal. Efficient, helpful and plain speaking. Well done Joe.

SHANICE was very helpful

Shanice was very helpful regarding sorting immediate cover

Had an online chat with Shanice who immediately changed my DD date to a better date for me. Very quick and helpful. Thank you

A very helpful young lady called Shanice put my mind at rest on a newly acquired policy, as I wasn't sure what is included.
All good

Joe was very helpful and talked me through everything , so far good customer service.

Shanice was prompt and accurate with her answers. Thanks Paul

Shanice Was very helpful nothing was a problem and went above and beyond to help.

These guys were super quick and helpful. Joe was much much better thank I was expecting - excellent :)

Joe B on the online chat was superb. Very accommodating and efficient. It was very refreshing to not have to sit and wait 5 minutes for a response after each message.

Joe responded on their online chat to a query i had about my new policy. My request for clarification through their chat line was quickly responded to and he successfully reassured me that Legal assistance was included in my policy. Good customer service.

So far, have instigated a motor policy with One Direct. Certainly a good price to tempt me away from the company I was with for a few years. I queried, after instigating the policy, how I avail myself of the included breakdown service as I was worried that you might have to book the breakdown service over the internet, as most One Direct services are done online. I used the online chat portal and got straight through to Joe who gave me the required details that there is a 24/7 telephone number to ring in event of breakdown. Worth knowing this and keeping the number in your phone lest you break down in the middle of nowhere! Anyway, thanks Joe for the advice.

Shanice helped me with a query I had on my account. It was very easy and quick. Thank you.

Had an address on the policy that I hadn't lived there for many years. A lovely person changed it with no extra charge ,quick and easy.

Joe was extremely helpful! Fast response with clear instructions on when my documents will be ready. Would absolutely encourage anyone to use this insurance company, great price and will be using again. Thanks again to Joe x