Myself & my 4 housemates had 12-mth bills package with Oneutility & each were supposed to pay mthly amount into our house account, covering our elec, water and internet (no gas at our house). Due to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Reyanne is the epitome of great customer service. Even though I didn’t end up choosing the provider because of my flatmate’s pre existing provider, she was kind, attentive, and extremely helpful. And... Mehr ansehen
Unternehmen hat geantwortet
Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... Mehr ansehen
Unternehmen hat geantwortet
Was a little nervous about the call today but Gabby M made everything so relaxing and easy. She was incredibly helpful and understanding. If only all Customer Service Advisors across the board were as... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Kontaktinformationen
Media Exchange 5, 0191 622 0102, Coquet Street, Vereinigtes Königreich
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Hervorragend
4607 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Always so helpful
Always so helpful. Andrew helped me today and everything was very quick
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Danni,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I asked for the direct debit to be 25th…
I asked for the direct debit to be 25th of each month. It was set up for the 3rd. This is not what i asked for. If any monies are taken then i will reclaim it under the direct debt rules and the calls are recorded, and i stated 25th as the first payment date so i will not be paying cancellation fees. Not the best start to an arrangement!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Mike,
Thanks for reaching out and providing feedback.
To clarify how our billing schedule works: as part of our packages, we do require the first payment to be taken within the first 14 days of the package starting. Because of this initial requirement, your very first payment was scheduled for the 3rd.
All subsequent payments after this initial payment will automatically align with your requested date of the 25th of each month. This is visible via your Customer Dashboard in the payment section.
We apologise if this requirement wasn't made completely clear during your call. If you are still unhappy with this setup or would like your account and call recordings reviewed further, please email complaints@oneutilitybill.co to raise a formal complaint, and our team will be glad to look into this for you.
Best regards,
One Utility Bill
The best service for neurodivergent or if you get easily overwhelmed by bills
Whenever I call everyone is so kind, friendly and willing to help. They’ve got me all set up and sorted, I can just pop my meter readings in on the website. I have ADHD and low support needs autism so these guys sorting everything is such a big help to me. I often find settings things like this up super overwhelming. The internet was set up promptly and the router arrived the same day, all the bills were set up for my move in date. They have been nothing but helpful, and they never make me feel stupid when I call with a question.
I rang today with a query and Morgen was so lovely as I was super worried at receiving mail for my landlord regarding previous bills. Just her reassuring me that they could prove my move in date with my tenancy agreement made me feel much better after being threatened with debt collectors. Honestly an amazing service for someone like me. The only thing I had to set up myself was council tax. Gold stars all round x
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Daisy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Morgen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing set up service
Amazing service from Donna, she was super pleasant and helpful in getting us set up for our move in.
We’ll be saving so much and gaining so much more, thanks to One Utility Bill! 💯❤️🔥
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Kedei,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Donna was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Alexandra was such a lovely help
Alexandra was such a lovely help. From understanding the packages to helping set them in motion.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Victoria,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Alexandra was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Fake company with lying customer…
Fake company with lying customer support.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Akhil,
I'm sorry to hear you are unhappy with our service. It's concerning to hear that this was your experience as we do not advise that we are suppliers.
Please reach out directly to complaints@oneutilitybill.co so that we can look into this further for you.
Thanks,
One Utility Bill
joe explained the differnet packages…
joe explained the differnet packages perfectly as a first time renter and helped me in which package had the best deal 😊
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Szymon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Joe was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing service
Amazing service. Everything explained fully on a single phone call, including options that could lead to savings. Payment direct debit set up same day. Excellent service.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Customers service advisor
Customers service advisor, Olivia, was brilliant. She was kind and friendly and clear with options available and offers.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Janis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
One utility bill makes everything so…
One utility bill makes everything so much easier great company very helpful
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Jenna,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Louise was so helpful and calm!
Louise was so helpful and calm!
Brilliant service
I’m definitely recommending you to anybody moving
Thank you
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi CB,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Louise was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Excellent customer service
Dylan was fantastic. Really helped me understand all of my options during quite a stressful time relocating. Everything was explained well and I felt very informed throughout the process.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Sophie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dylan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great
Great , very helpful on the phone and made everything clear so very happy .
Highly recommend
Thanks
Andy.B
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Andy,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent thank you for all your help
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Katie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I have just signed up to one utility…
I have just signed up to one utility bill my advisor Jacob was very good he explained things very clearly and very helpful
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hey Craig,
Thank you for taking the time to leave such a fantastic review for Jacob.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Fantastic service
Fantastic service, stress free, very helpful
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Karen,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Great experience with them thus far
Great experience with them thus far.
Communicated really well, professional & polite. nothing is ever an issue for them they have a solution for all
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Moyo,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
She was very kind and helpful
She was very kind and helpful
Explaining everything very clearly
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Stephen,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Great customer service!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Customer service
I had a query regarding my policy and I was pleasantly greeted by Andrew who was reassuring to my concerns and took actionable steps to solve the issues I was having
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von One Utility Bill
Hi Maddie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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