OnniBus.com Bewertungen 

Olen saanut sekä hyvää että erittäin huonoa palvelua onnibus.com yhtiön työntekijöiltä. Huonoin on ollut joulukuussa 2020 jolloin 13v poikani soitti minulle hämmentyneenä..äiti , mä oon menossa Hesaan. Niin kun poika meni lupalapun ja lippunsa kanssa kyytiin Lahdessa ja piti matkustaa pohjoiseen päin. Lupalapussa jonka kuski vaatii alle 15 v luki selvästi matkan kohde ja aika ja minun yht tiedot vastaanottavana aikuisena. Lisäksi lipussa luki myös toiseen suuntaan menevän matkan tiedot. Eipä tullut minkäänlaista yhteydenottoa kuskilta tai yhtiöltä. Ei anteeksipyyntöä, ei selvitystä. Niin se poika vaan kävi kääntymässä Pääkaupungissa ja tuli omaan kotiinsa noin 4 h matkalta. Hmm. Onneksi on lapsillakin puhelimet mukanaan. Olisin ollut tosi hukassa jos poika itse ei olisi ilmoittanut minulle asiasta. Muuloin onlen saanut ystävällistä, asiantuntevaa palvelua. Pari pientä erehdystä oli (kielitaito ei kuskilla tainnut riittää) mutta ne sentään selvitin.

My friends and I went to Turku from Helsinki and the next day we booked a ticket at 15:20. We realized around 12:00 that we already have done all the sightseeing so we wanted to take a bus earlier, at 13:20. Upon arrival at the bus the driver said we had the wrong bus ticket and that our bus leaves at 15:20. We were aware that we were too early but the busses are not even half full and we paid for the ticket (just a different time). The bus driver would not let us in, even though there were only 12 people in the bus. Customer service also useless... We all had to pay a new ticket. Waste of money, bad service.

I was going to Turku for a day out from Helsinki, I had finished the day a bit earlier than planned I had book an return for 6:30 but tried to get on the 4:30 bus (May I also say I am a young girl, travelling by myself). As I was boarding the bus the man said this is for the wrong bus so I already had up on my phone ready to pay for new ticket (which was still available to buy) The man keep repeating in my face ‘you cannot get on this bus’ which I said I am willing to buy a new ticket which he respond ‘23 euro’ ( which online it is 9.90)at which point I walked away crying from the whole event.
A very disorganised company with very rude staff!!! Avoid this company like the plague!!!!! Get other bus company’s or the train as it is worth the little bit more money

Racists driver If u are foreigner don't use them service and they tried to behave like a superior race

This company has terrible customer service, their busses are overworked (it's a matter of time for an accident to happen, I've already experienced twice a breakdown) and just downright terrible.

I was waiting for the bus for an hour. The bus came in between two other buses and didn't stop at all, just drove past a paid customer.

Had to buy another ticket and wait for another hour. After a denying my reclamation and correspondence for two days they agreed to reimburse only the other ticket. So basically they compensated nothing for the bus driver driving past me and having to wait another hour.

Miserable service and their communication was very bad and inhumane as well.

Left late and then skipped my stop (printed on my ticket and me after telling the driver I'm getting off there in few minutes). This was late in the evening as well. No compensation from the company.