Absolutely terrible experience with this company. I ordered a wardrobe that was delivered late with missing parts. They redelivered with new parts and on opening the box discovered those were also d... Mehr ansehen
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Das sagen Bewerter
I’ve ordered several pieces from Otello’s Home, including furniture, clocks and other items for my home, and I’ve been so pleased with the quality and beautiful designs. I have some absolutely stun... Mehr ansehen
I purchased a table which was very easy to order through the website. Delivery was quick, and I was kept well informed with regular delivery notifications. Unfortunately, the table arrived with s... Mehr ansehen
I recently ordered 2 items from Otellos as a first time order. 110cm Artificial Olive Tree in Ceramic Pot × 1 and 66cm Real Touch 3-Stem Orchid in Grey Terrazzo Pot × 1. Both items were on offer. Inst... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- auch in
- Gartenmöbelgeschäft
- Haushaltswarengeschäft
- Möbelzubehör
- Schlafzimmermöbelgeschäft
- Wohnmöbelgeschäft
Vom Unternehmen geschrieben
Discover luxury furniture, lighting and home decor from some of the world’s finest brands and designers. As a family-owned business since 1979, we pride ourselves on delivering an exceptional service, exquisite pieces and timeless designs.
Kontaktinformationen
Vereinigtes Königreich
- 01909 393636
- hello@otelloshome.com
- otelloshome.com
4,5
Hervorragend
119 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 77 % seiner negativen Bewertungen beantwortet
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Antwort von Otello's Home
Hi Laura,
Thank you so much for taking the time to leave us a 5-star review, it really does mean the world to u! We hope to welcome you back again soon.
The Otello's Home Team
First time to use this company and I…
First time to use this company and I absolutely love my sideboard. It's so unique, well made and looks great. I would highly recommend. Yes the waiting time is 15 to 20 days but when you get a quality product that you love then the wait is worth it
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Sara,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with your order, and we truly appreciate you choosing to shop with us. We hope you enjoy it and look forward to welcoming you back again.
The Otello's Home Team
Be warned with a very long wait for…
Be warned with a very long wait for your item to arrive. I placed an order of 2 cushions on the 22nd of January and they still haven’t arrived yet. No communication from the company, they don’t pick up the phones. What was supposed to be a simple order has become distressing to the point I’m thinking will my items ever turn up or is this a scam company or what!!!
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Sarina,
We’re genuinely very sorry to read that you felt this way about your experience.
I would like to clarify that from the moment you first contacted us, we replied to each of your emails within a couple of working hours and kept you updated at every stage. There was no point at which your enquiry was left unanswered or ignored.
Your order was dispatched within the stated 3–5 working day lead time shown on the product page and in your confirmation email. Unfortunately, once the parcel entered DPD’s network, there was an issue flagged by DPD at their depots which caused a delay to your parcel. As soon as this came to light, we raised it directly with DPD, requested tracking, monitored the parcel closely and kept you informed throughout. We also offered to dispatch a replacement to avoid further delay.
The decision to divert the parcel to a local pick-up point was made by DPD within their delivery network. Neither we nor our supplier have the ability to pre-enable or force that option when booking consignments. We completely understand how frustrating that must have been, especially when you were waiting at home, and we did escalate this further on your behalf.
We are a small, family-run business and take pride in our communication and service. We absolutely are not a scam company, and we work extremely hard to resolve any issues as quickly as possible when they arise. While this situation was outside of our direct control once in transit, we did everything available to us to support you.
We’re truly sorry that your experience did not reflect the standard we aim to deliver and appreciate you taking the time to share your feedback.
Epic!!
The selection of products is unique and elegant. The shopping process was smooth. The final products are stunning - we ordered 2 coffee tables and are delighted! The items are well made, solid, beautiful and so good, we are probably to order another!!
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Manish,
Thank you so much for your lovely review!
We’re delighted to hear how happy you are with your coffee tables and that the whole experience met your expectations. Your lovely feedback truly means a great deal to us, and we’d be thrilled to welcome you back.
The Otello’s Home Team
Just fell short of the mark
Long time for delivery ,item just wasn’t the quality we expected for the price ,it’s nice but not as nice as the pics ,would not buy from again unfortunately.
REPLY *The delivery time is vague at best when purchasing.I didn’t know when I bought it that it was coming from the Netherlands or I’d not have bought it ,I could have got similar quicker and cheaper is my point .you don’t mention delivery time till after payment either .My experience is as a customer not a seller so you obviously have your answer down to pat for the “when will it arrive”question because it’s must get asked a lot. I don’t buy mirrors a lot so unless another mirror company is buying from you then I suspect most customers would share my view that from our perspective you are vague and have answers for faqs already set . Like I said it’s ok nothing special,not worth the wait or money and I am the one waiting and paying so my thoughts are valid .thank you
22. Jänner 2026
Antwort von Otello's Home
Hi Helen,
Thank you for taking the time to share your feedback, I am sorry to hear that your experience didn’t quite meet expectations.
With regards to delivery, we do display an estimated delivery timeframe on every product page, which can range from next-day delivery up to around four weeks depending on the item. As your order was sourced from our supplier in the Netherlands, a delivery estimate of 15–20 working days was provided at the time of purchase, and your order was delivered within 17 working days, so comfortably within the estimated timeframe.
We’re also sorry to hear that the item itself wasn’t quite as you expected. While our product imagery is intended to represent each piece as accurately as possible, we completely understand that seeing an item in person can sometimes feel different, and we’re disappointed to hear that it didn’t live up to what you were hoping for.
As a small, family business, we genuinely value all feedback as it helps us continue to improve our service as much as possible. Thank you again for your time and for sharing your experience.
Kind regards,
The Otello’s Home Team
Smooth transaction from start to…
Smooth transaction from start to finish. Excellent customer service and fast delivery
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Emma,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Top notch for British craftsmanship and service
Really high quality product (leather beanbag chair), delivered very quickly with perfect communication and updates ahead of arrival. Really top notch all round experience and the icing on the cake is that the product was made in England! I would definitely come back to the store on the basis of our experience. We’re even tempted to buy another beanbag- we are so impressed.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Alexandra,
Thank you so much for your wonderful review. Your kind words mean a great deal to our family business, and we’d be honoured to welcome you back to Otello’s Home in the future.
The Otello's Home Team
Good positive first experience
I recently ordered 2 items from Otellos as a first time order. 110cm Artificial Olive Tree in Ceramic Pot × 1 and 66cm Real Touch 3-Stem Orchid in Grey Terrazzo Pot × 1. Both items were on offer. Instant email confirmation of the order , updated when en route and when delivered. Both items were very well packaged and as expected. Be aware that the dispatch company name differs. Very happy with the items and service recieved.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Quick delivery, responsive customer service
I found Otello on the website when I was searching for an unusual product that I wanted to pair up with one I'd bought from a high street store. Delivery was quick and efficient. The Shop App was a bit quiet and I did query the status of the order after a couple of days, but received an immediate and friendly response to confirm it had been dispatched.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Moray,
Thank you so much for your lovely review. We’re really pleased to hear that you found exactly what you were looking for and we hope to welcome you back again soon.
The Otello's Home Team
Lovely sculptures and fast delivery
Lovely sculptures and fast delivery
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Sharon,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Superb quality mirror and side table
Superb quality mirror and side table. Delivery was much quicker than anticipated also. Highly recommend.
22. Dezember 2025
Antwort von Otello's Home
Hi Bethan,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that you love your new pieces and that everything arrived sooner than expected! Your support means a great deal to us and we truly appreciate each and every one of our wonderful customers.
The Otello's Home Team
Great company.
Great company offering high quality items.Fast delivery and really pleased with my purchases.
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Wayne,
We’re so pleased to hear that you’re happy with your items! Your support truly means a lot to us, and we hope you continue to enjoy your purchases for many years to come.
The Otello's Home Team
I cannot recommend this Company highly…
I cannot recommend this Company highly enough! I purchased a huge light up wall clock which had a slight defect! I contacted Charlotte whom in return qualified the problem and without hesitation replaced the clock! It is very rare these days to get such amazing customer service! Thankyou Charlotte and I will definitely be recommending my family & friends to your site
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Jo,
Thank you so much for taking the time to leave such a lovely review.
We work incredibly hard to provide the highest level of service possible, so your feedback means a great deal to us!
The Otello's Home Team
Antwort von Otello's Home
Hi,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Excellent service
Ordered a dining room table, despatch was extremely fast and it was delivered a couple of days later. I did have an issue when it arrived which was not Otello’s fault, I called them and they resolved the problem immediately and confirmed it by email too. Excellent quality product at a very reasonable price as well as a professional after care service. Thank you very much.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi,
Thank you so much for your kind words, we’re delighted that you’ve had such a positive experience with us. Your feedback really means a lot to our small team, and we hope to welcome you back again very soon.
Otello’s Home x
Great company
What a great company. Ordering was easy and the product i purchased was delivered within day's. Price was unbeatable and i would definitely purchase from Otello'S again. All in all what a wonderful service and Otello's you have one very happy customer.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Julie,
Thank you so much for your lovely review, we’re so pleased to hear that you've had a great experience with us and we look forward to welcoming you back soon!
Otello’s Home x
Poor delivery company
I must emphasise the situation is not the fault of Otello.
Delivery is by Fed Ex. They have told me three days running that the parcel will be delivered by 1430 hours. Still not arrived and no way to contact them. Otello should be careful using them as it reflects negatively on them.
Paddy Rich
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Patrick,
Thank you very much for taking the time to share your feedback.
I completely understand how frustrating your delivery experience has been, and I do appreciate that couriers can unfortunately be unreliable at times.
We have previously reviewed and trialled a number of courier partners and, based on reliability and customer service, FedEx has been the most consistent option for our customers. We do our very best to work with the most reliable couriers available to ensure the service we provide is in line with our high standards. That said, we do appreciate that couriers can occasionally fall short of these standards, and experiences like yours are taken very seriously when we review performance.
As a small, family run business, low star reviews have a significant impact on us. If this explanation has helped to provide a clearer picture of the situation, we would be extremely grateful if you might consider revisiting your review.
Thank you again for your understanding and for taking the time to share your experience, it truly does help us improve.
The Otello's Home Team
Beautiful cabinet
Beautiful cabinet, I love it. Fits perfectly in the space.
Slightly more expensive than expected.
Delivery took about 3 weeks. Disappointed with driver who just dumped it near front door and not the room it was meant for. Ironic as I live in a bungalow. I think he was just so busy. However, the waiting time would put me off buying again from the company.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Sammie,
Thank you so much for your review, I am so pleased that you love your new cabinet!
Regarding our delivery lead times, some of our collections are sourced from our trusted suppliers across the EU, which can mean delivery to our UK warehouse takes a couple of weeks before being dispatched to you. This allows us to offer a wider and more exclusive range of pieces that are not readily available elsewhere.
As soon as these items arrive with us, our team prepares and dispatches sends straight out on a suitable delivery service, usually this is next day delivery, so they reach you as quickly as possible.
That said, we also have thousands of other products stocked here in the UK with much shorter delivery times, with many available and delivered within just 1–3 days.
We also display the estimated delivery timeframes for each item directly on the relevant product pages on our website. This information remains visible throughout the journey, ensuring our customers are fully informed of the estimated delivery times for their items.
We truly appreciate your feedback and hope this helps to give a little more context around our delivery process.
The Otello's Home Team.
Refund easily managed but expensive…
Refund easily managed but expensive postage both ways. Goods not to quality expected hence returned.
24. November 2025
Antwort von Otello's Home
Hi Keith,
Thank you so much for your review, your feedback is genuinely appreciated.
Otello's Home Team x
Refund in the end
Ordered 2 x Brass Planters after waiting 4 weeks they arrived. On opening the boxes we saw that they were of poor quality and significantly damaged. We informed Otello”s immediately but it took over a week to agree and get a refund. But worked out ok in the end.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Otello's Home
Hi Christian,
I am truly sorry to hear that you’ve been left feeling disappointed by your experience with us. We take great pride in delivering a consistently high level of service, so it’s genuinely disappointing if we have fallen short of that standard on this occasion.
I would just like to provide a little more clarity around the situation with your order. As soon as your issue was reported to us on Monday, we immediately raised it with our supplier’s quality control team for review. For defective items, as opposed to those damaged in transit, it is essential that the suppliers quality control manager carries out a full investigation before we can confirm the next steps, such as whether a collection is required. This investigation helps ensure any potential manufacturing issues are properly identified and prevented in future, which is why it’s a necessary part of our process and usually takes a couple of working days to complete.
In other cases where an item is damaged during delivery, we do of course arrange collections and replacements right away. However, for rare cases of product defects, the manufacturer’s quality control investigation must be completed first before we can proceed, so that the cause of the issue can be fully understood and addressed.
Unfortunately, our team member Charlotte was on annual leave the following day, which caused a short delay in communication, and we completely understand how this may have caused some frustration. As soon as she returned on Wednesday, she provided you with an update confirming that we were awaiting the completion of the suppliers investigation. Once the investigation was completed and confirmed a further inspection was not required, we immediately initiated your full refund.
We are very proud to maintain an average response time of under 2 hours, though during our busiest season of Black Friday, it can take slightly longer for us to respond. As a small family run business, we take every piece of feedback to heart and as a small team we work extremely hard (often evenings and weekends) to ensure our customers receive the high level of service that we are known for.
We do genuinely appreciate your feedback and I hope this helps to provide a little more context around what happened. If you would like to discuss this further or have any questions or concerns, please don’t hesitate to reach out to me directly at online@otelloshome.com and I would be more than happy to help.
Kind regards,
Scott
Otello's Home
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