Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Mehr ansehen
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Mehr ansehen
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Mehr ansehen
Unternehmensdetails
Über Otto Car
Vom Unternehmen geschrieben
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Vom Unternehmen geschrieben
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Kontaktinformationen
192 Goldhawk Rd, W12 9NS, London, Vereinigtes Königreich
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Hervorragend
2548 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I am currently on the part time offer…
I am currently on the part time offer with Otto. The car I've been renting: Kia Niro LG22 VDY. Broke down on my drive due to a faulty battery. When the guy came to replace the battery, he found another steering issue with the vehicle. This meant that the car was not driveable and had to be recovered, as only the dealership could fix this problem. The car was recovered on the 13/06/2026. Which means it has now been 5 days and I still dont have a replacement vehicle I can work.
I have called the Otto General Enquiries 3 times now, where I have recieved ridiculous customer service. All I wanted to know was when I will be getting a replacement vehicle so I can work. Instead I was told twice they will look for a vehicle for me and call back. No follow up call was recieved. Instead I have had to chase. When I've requested to speak to a manager, I was told there is no manager. This behavious is outrageous, I am paying customer. I didnt rent the car from you for free.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating it must have been to be without a vehicle and to feel that your concerns were not addressed as expected.
While we are unable to discuss the details of individual customer accounts on a public forum, our records show that you have since been upgraded to a vehicle that is not ordinarily available under your scheme.
If you would like us to investigate the circumstances you have described further, including the communication you received, please email our Complaints Team complaints@ottocar.co.uk.
We will be happy to carry out a full review.
Thank you again for your feedback.
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Otto Car Services.
Just 10 days after they replaced the battery in my rental vehicle, the car failed to start again, leaving me stranded for the second time. What is even more frustrating is that the day after the battery replacement I specifically asked for the vehicle to be properly checked and for a permanent solution to be found, as I was concerned there could be an underlying issue. My concerns were ignored.
Today the vehicle failed again. I called the office to explain the situation and discuss my concerns about the reliability of the car. Unfortunately, the agent appeared more interested in transferring my call than listening to the problem. I was then left waiting in a queue for a callback from the breakdown department.
As a private hire driver, vehicle reliability is not a luxury—it is my livelihood. Every hour a vehicle is off the road means lost income. Being left with the same unresolved issue only 10 days after a battery replacement raises serious questions about the quality of the diagnosis and repair carried out.
What disappoints me most is not just the breakdown itself, but the lack of proactive action after I reported concerns immediately following the battery replacement. Had the vehicle been properly inspected when I first raised the issue, today’s breakdown might have been avoided.
I expect rental companies to provide safe and reliable vehicles and to take customer concerns seriously. Unfortunately, my experience with Otto Car Services has been the exact opposite.
I hope management reviews this case carefully and takes steps to improve both vehicle maintenance standards and customer service.
Vehicle failed twice in 10 days after a battery replacement. Lost working time, lost income, and no permanent solution. Very disappointing experience.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating and disruptive repeated vehicle issues can be, particularly when your vehicle is essential to your livelihood.
We appreciate the concerns you have raised.
As this is a public forum, we are unable to discuss the details of individual customer accounts or vehicle histories. However, we would very much like the opportunity to review the circumstances surrounding your experience and see whether there is anything we can do to put matters right.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your case is reviewed thoroughly.
Thank you again for your feedback. We hope to have the opportunity to investigate your concerns and address them directly.
Murtuza was amazing
Murtuza was amazing. Always so helpful
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you had such a positive experience and found our team to be so helpful. Providing excellent customer service is something we take great pride in.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I am happy with the service I got from…
I am happy with the service I got from Abu at Otto cars Streatham today especially in the area of customer service, I will say they were excellent in helping me complete my booking on to uber and also helping to complete my accounts with uber…
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the service you received and that our team was able to help you complete your Uber onboarding and get everything set up smoothly. Providing helpful and efficient customer service is something we strive for every day.
Thank you for choosing Otto Car. We appreciate your feedback and wish you all the best on the road.
Customer support
Megha from customer support was very helpful, she was very understanding with what had happened and got it resolved straight away. Perfect customer support representative!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave such a wonderful review, Theo.
We're pleased to hear that Megha was able to resolve your issue quickly and that you found her to be understanding and helpful throughout. We'll be sure to share your kind words with her as we know she'll really appreciate the recognition.
Thank you for choosing Otto Car. We look forward to continuing to support you.
Haris and Ash
Haris and Ash
Thank you very much that are kind and patient
Nice service
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that Haris and Ash provided you with kind, patient and friendly service. We'll be sure to pass your feedback on to them as we know they'll appreciate the recognition.
Thank you for choosing Otto Car and we look forward to supporting you again in the future.
I had a disappointing experience at…
I had a disappointing experience at Otto Car Hammersmith. I found Nicholas to be unhelpful and his manner came across as aggressive rather than professional. I expected better customer service and a more respectful approach when dealing with customers.
Unfortunately, the interaction left me feeling uncomfortable and undervalued. I hope management takes this feedback seriously and works to improve the customer experience.
4. Juni 2026
Bewertung ohne vorherige Einladung
Very professional
Very professional, very understanding and patient with customers. I will recommend them to friends and family. James, the customer service personnel was soo patient and polite.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional, patient and understanding support from our team. Providing a friendly and helpful experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haris is was very helpfull for me…
Haris is was very helpfull for me today. I got very surprised by how quick and smart he was handling everything. Definitely recommend him🤝🏼
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received quick and helpful support from our team. Providing an efficient and positive experience for our customers is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Came in today for my claims appointment…
Came in today for my claims appointment and was dealt with by varunica.
She was very helpful and kind with everything. Answered all my questions and had a positive experience at the Colindale branch. Thank you a lot
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received helpful and friendly support from our team. Taking the time to answer questions and ensure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah
Abdullah , he is patient man , I really appreciate the way he works, I really appreciated the guy . Thanks
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received patient and helpful support from our team. Taking the time to understand our customers' needs and provide the right assistance is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash is very great guy and he is very…
Ash is very great guy and he is very helpful abosulty great guy
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support from our team. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Mr Haris is a superstar ..
Mr Haris is a superstar ... he is very kind and helpful ... he made my rent to buy experience memorable and i won't forget his customer service...
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had such a memorable experience and received kind and helpful support from our team. Providing a smooth and positive experience for our customers is something we always aim to achieve.
We appreciate your kind words and thank you for choosing Otto Car. We look forward to continuing to support you in the future.
Extremely poor customer service from…
Extremely poor customer service from Otto.
I sent a formal email requesting my account balance, payment history and clarification regarding payment methods on 04/04 and, as of 11/06, I still had not received a proper response.
I was originally transferred over from WeFlex and since then communication has been terrible. I was told my information would be provided within 48 business hours, yet over a month later I was still waiting.
I also requested a call back from a manager regarding the way I was spoken to by a team leader. I was promised a call back on Thursday or Friday, but nobody ever contacted me.
During the call I was told, “It’s 2026, you should have a debit card,” after explaining that I had previously experienced fraud on my account and did not feel comfortable using stored card details. Instead of receiving support, I felt dismissed and patronised.
Another issue is that Otto’s payment system states that bank account payments are available, but when I queried this I was told it was an “error” and would be fixed. It is still showing.
To make matters worse, my reviews continue to be challenged and reported as “defamatory” despite the fact they are simply based on my genuine experience and the level of customer service I have personally received, which so far has been extremely poor.
All I wanted was:
• My correct balance
• My payment history
• Clear payment options
• A manager call back
• Basic customer service
Very disappointing experience.
They have more time to constantly review my one star ratings then to actually help the customers funny that
So here is my one star review of my experience again
11. Juni 2026
Bewertung ohne vorherige Einladung
I would like to give very good feedback…
I would like to give very good feedback to Otto because of one employee whose name is Reuben. When I picked up my car he made my initial journey very smooth and professional. He explained me everything. And when I returned my car he was the one who made me to finish process in less then 10 min. He has shown real passion as a great employee where all customers expected. When I collected my car he was at Streatham and when I drop my car he was at Shepherd’s Bush. Please pass my thanks to him as he was wonderful assistant from Otto company.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a detailed review.
We're delighted to hear that you received such smooth and professional support throughout both the collection and return process. Providing clear guidance and making things as straightforward as possible for our customers is something we always aim to deliver.
We appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing Otto Car, and we look forward to supporting you again in the future.
I entered into a rental agreement today…
I entered into a rental agreement today and was very pleased with the service provided by Ash. He walked me through everything and answered all of my questions with confidence.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received clear guidance and support throughout the process. Making sure our customers understand their options and feel confident with their agreement is something we always aim to achieve.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
The service was very good
The service was very good, fast and clear thanks to Abu for the help
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received fast and clear support from our team. Providing a smooth and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
murtaja is nice speak behavior language…
murtaja is nice speak behavior language
proper understanding
very nice
thanks you
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received friendly and helpful support from our team. Clear communication and making sure our customers feel understood is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent customer service
Excellent customer service from Abdur-Rahman at Otto Car, Shepherd’s Bush. Friendly, professional, and very helpful. Thank you so much for the outstanding service! Highly recommended.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received friendly, professional and helpful support from our team. Providing excellent customer service and making sure our customers feel supported throughout their journey is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Service
Lovely driver who was on time, kept us informed as we arrived at Gatwick and had a lovely clean taxi, Highly recommended, I will certainly use them again for our upcoming travels
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that the service provided was punctual, professional and kept you informed throughout. Providing a reliable and comfortable experience for our customers is something we always aim to deliver.
We appreciate your recommendation and look forward to supporting you again for your future travels.
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