Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Mehr ansehen
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Mehr ansehen
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Mehr ansehen
Unternehmensdetails
Über Otto Car
Vom Unternehmen geschrieben
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Vom Unternehmen geschrieben
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Kontaktinformationen
192 Goldhawk Rd, W12 9NS, London, Vereinigtes Königreich
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Hervorragend
2548 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I am extremely disappointed with how…
I am extremely disappointed with how this situation has been handled.
I entered into a rent-to-buy agreement in good faith and, unfortunately, became involved in a non-fault accident. Despite being the innocent party, I was and still am being treated as though I am somehow to blame for the situation.
What has been most frustrating is the complete lack of support regarding loss of earnings. The vehicle was collected without a replacement being provided, leaving me unable to continue working as normal. I even suggested a sensible solution by offering to enter into a new agreement for another vehicle, but this was declined without any meaningful attempt to help.
To make matters worse, I then had to challenge invoice charges that I did not believe were justified, only to be threatened with having a vehicle clamped despite the fact that I no longer even had the vehicle in my possession. This felt unreasonable and unnecessarily aggressive.
I waited patiently for over a week in the hope that a fair resolution could be reached, but unfortunately that has not happened. This review is therefore my last resort.
The biggest disappointment is that the company started out so well, and my initial experience was positive. Sadly, when a genuine problem arose and support was needed most, the level of customer service fell far below expectations.
I would strongly advise anyone considering a rent-to-buy agreement to carefully check what support is available if you are involved in a non-fault accident, as the reality may not be what you expect.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We apologise for the delay in responding to your review. Unfortunately, we have experienced some login issues which meant we were unable to respond sooner.
We are sorry to hear about the concerns you have raised and would like the opportunity to review the circumstances surrounding your experience in more detail. However, we have been unable to locate your account based on the information provided in this review.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will investigate this matter further.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you.
Ash from Shepherds Bush helped made my…
Ash from Shepherds Bush helped made my return process stress free and he genuinely cares. Im really happy to see people like him. 10 star perspn. Thank ypu Ash
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that your return process was made smooth and stress free with the support of our team. Providing a helpful and caring service is something we always aim to deliver, and we appreciate you recognising the effort made.
Thank you for your kind words and for choosing Otto Car. We look forward to supporting you again in the future.
Surely they're breaking the law?
*Update on my previous review* pertaining to my missing items
*Update on my previous review*
09/05/26
The manager has told his staff to hang up on me. I'm going into their office on Thursday. I'll have to camera men with me so these guys can't lie their way out of it. Just to be clear — I will get going in peace, just to collect my items whilst receiving answers and an explanation
The manager of the Manchester branch told me on 08/05/2026 that his bosses had instructed them all to not respond to me at any point. So — they refuse to acknowledge my complaint, whilst also refusing to issue a letter of deadlock. It all looks dodgy to me. He has also promised to find out about my missing items, before terminating the call.
I left a review talking about how Otto Car dangerously disconnected my vehicle whilst I was driving it, then refused to give me an explanation or an apology. This could have been bad if I was travelling at speed.
I also talked about the fact that I stupidly left two (expensive) hoodies in the car, alongside a few bits, plus an unopened birthday card from last August. Randomly a few months ago they sent just one of my hoodies, and the birthday card minus its envelope and the £50 that was inside.
The update is: INSTEAD OF CONTACTING ME AND SORTING THIS ISSUE OUT, THEY ACCUSED ME OF DEFAMATORY COMMENTS, AND ASKED TRUSTPILOT TO TAKE MY ORIGINAL REVIEW DOWN.
I HAVE FORWARDED MY COMPLAINT MANY TIMES. I HAVE A RECORDING OF THE COMPLAINTS HANDLER ADMITTING HE'S RECEIVED MY COMPLAINT. THEY STILL WILL NOT ACCEPT OR LOOK INTO MY COMPLAINT, THOUGH. I HAVE REQUESTED A LETTER OF DEADLOCK MULTIPLE TIMES, THEY ALSO REFUSE THIS.
OTTO CAR, THIS IS UNACCEPTABLE BEHAVIOUR.
YOU NEED TO RETURN MY ITEMS AND ACKNOWLEDGE MY COMPLAINT IMMEDIATELY!!
8. Juni 2026
Bewertung ohne vorherige Einladung
That lady in the phone she was very…
That lady in the phone she was very nice and kind and she try to give the best service
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received kind and helpful support from our team. Providing a friendly service and doing our best to assist our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I went to get my replacement car today…
I went to get my replacement car today and i had a wouderful time with Mr james he's lovely guy thanks. Jamil was also great. It is nearly 6pm and they finish at 530. A guy callef Ali Abbass also stayed late to sort my documents. This is why otto are the best. Segun Andrew . I was with otto and now i am back. Thank you. You are my family
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had such a positive experience with our team and that they went above and beyond to support you with your replacement vehicle and documentation. Providing a helpful and welcoming service is something we take great pride in.
We truly appreciate your kind words and are pleased to welcome you back to Otto Car. Thank you for being part of the Otto family, and we look forward to continuing to support you.
AVOID
My experience has been very bad with this company. Cannot speak to payments team or servicing team. Very unprofessional company. AVOID AT ALL COSTS.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the concerns you have raised regarding communication with our teams. We would like the opportunity to review the circumstances surrounding your concerns and investigate this further.
However, we have been unable to locate your account based on the information provided in this review, and we have not received a response to our previous request for further details.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Hello
Hello
Go away from this company , is awful service .I return the car on 13th of May 2026 and they still not return the deposit . When I called them they just said to send email .No answer their email and still not return my money .
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delay and communication surrounding your deposit. We understand how important it is for funds to be returned promptly and for customers to receive clear updates.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
Total incompetency continues
Total incompetency continues. Seems like they have collected £250 for dashcam instal. With no ongoing service since. They din’t even know whicg camera they have installed
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the dashcam installation and service. We would like the opportunity to review the circumstances surrounding your experience and investigate this matter further.
However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Ash thanks for best service you…
Ash thanks for best service you provide. I really appreciate you help very much professionnel thanks again
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and helpful support from our team. Providing a high standard of service and making sure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Company have not pay back the extra…
Company have not pay back the extra payment, they took out of my account and and my deposit of £250 which the said was refundable, the have not responded to my emails, in regards to the situation. The company is an absolute sham avoid at all cost. Even if if cost me more financially, I will ensure that these sorts of practise are not allowed to fester in the private hire industry, when company such as Otto cars think that they can do what they like with no ramifications.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delays and communication surrounding your account. We understand how important it is for any outstanding payments and deposits to be handled clearly and promptly.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
I am happy whith costumer service
I am happy whith costumer service
Very helpful Gentleman.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the customer service you received and that our team was able to provide helpful support.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Neha Parveen it’s the best person who…
Neha Parveen it’s the best person who made my day happy after I had some issues today
Thank you!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to support you and help turn your experience around. Providing understanding and helpful assistance when our customers need it most is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Good customer service
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good customer service from our team. Providing a helpful and positive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Customer Service!
Ash made my experience great. He was friendly, proffessional and very helpful. He made the entite process smooth and easy.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had a great experience and received friendly, professional and helpful support from our team. Making the process as smooth and straightforward as possible for our customers is something we always aim to achieve.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Kafail helped me lot best customer…
Kafail helped me lot best customer service
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great support and helpful customer service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash excellent service very polite and…
Ash excellent service very polite and well spoken and nice person 👍
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service and found our team to be polite, professional and helpful. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash was very professional to help me choose my first pso car
Ash was very professional to help me choose my first pso car , he gave me a good advise and definitely I will always contact him for everything and recommend him to everyone who ask for a car
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional support and helpful advice while choosing your first PCO vehicle. Making sure our customers feel informed and confident in their decision is something we always aim to achieve.
We appreciate your recommendation and thank you for choosing Otto Car. We wish you all the best with your vehicle and look forward to supporting you again in the future.
The communication with the operator was…brilliant
The communication with the operator was very professional and the help made problem very simple I was very satisfied.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional support and that our team was able to make the process simple and straightforward for you. Providing clear communication and helpful service is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haven't received my deposit back
Returned a car 2 weeks ago. Still haven't received my deposit back. Not happy.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not yet received your deposit back and understand how frustrating it can be to be waiting for funds to be returned.
We would like the opportunity to review the circumstances surrounding your deposit and investigate this further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to assisting you further.
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We appreciate your kind words and are pleased to hear that you had a good experience with Otto Car.
We would really appreciate it if you could update the star rating to match your feedback. Your support and feedback mean a lot to us.
Thank you for choosing Otto Car.
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